Marshalls — Attraction in Homestead

Terrible experience, and I will call corporate ASAP! This cannot be smh . My mom was with my step dad and daughter paying I was standing behind them observing the transaction as it occurred . The cashier seemed irritated that my mother is Spanish and did not speak proper English , the cashier was upset cause my mom asked why is this Xmas item on the 50% off table and when she gets to the register it is ringing up for more the lady was frustrated and told my mom that she crying over 3.21$. Then I asked for a manager named Christian or Christine, and she waved her manager away and told her what to do , I asked the lady step aside the cashiers name was Michelle according to the name giving by the manager . She told the manager no you and them step to the side and go over there I’m not moving, the manager apologized and stated to my mother she is wrong the cashier (Michelle) as we were walking away she said me and my mother were dumb smh this behavior and lack of respect for customers and managers should be zero tolerance this cashier should be barred from employment! Period terrible this is one of my favorite places to shop and we always spend a lot of money when we do , is a discount store and my mothers question was reasonable to ask! This person has a very low IQ, and lacks customer service skills! Corrective action needs...

Review for Marshalls – Homestead

I’m writing this as both a customer and a daughter. On a recent visit to Marshalls, tonight, was shopping with my mother, who lives with dementia. Anyone who’s walked that path knows the tenderness, patience, and vigilance it requires. What should have been a simple outing turned into a disturbing experience.

Within ten minutes of entering the store, I noticed a woman—possibly staff—following us closely. She repeatedly positioned her phone near her backside, camera facing us. It was deliberate. I felt it. I grabbed my purse from the cart we were pushing, sensing something wasn’t right. But instead of backing off, she followed us through multiple aisles, trailed us to the fitting room, and even attempted to open the door while we were inside.

I understand Marshalls has policies to prevent shoplifting. But this wasn’t prevention—it was profiling. It was persecution from the moment we walked in. I spent over $200 tonight yet I was treated like a threat, not a customer.

The cashier’s kindness at the end was a breath of customer service.

Marshalls, do better. Train your staff to recognize the difference between vigilance and violation. Because what happened tonight wasn’t just poor customer service—it was a breach...

This is the 3rd and final time I try to shop at this Marshall's. It has always had a ridiculous long line to check out. You see the customers leave their cart and go. Today an Ex- employee that must of been fired recently was shopping and talking loudly in the store with a current employee, how she hated the store. F* the store and F* them, and what are they going to do F*ing fire me, and the employee that works there just kept talking to her normally, like nothing. Did not tell her to lower her voice, respect the others, or just ignore her, nothing. Then the Ex-employee went to the line to wait with the rest of the customers, she started talking with the cashiers. She told them, Where they going to make her wait in line with everyone else, having conversations back and forth. A new cashier shows up and tells her, come to the register, we still consider you like an employee. NO CUSTOMER SERVICE, NO PRIDE IN THEIR WORK, probably even gave her an employee discount. I go shopping to relax not to listen to swearing and bad behavior. If the employees that work there don't care about their job and the customers experience, then I have no interest in supporting...