Dr. Jing Shen — Attraction in Houston

We had the worst experience with this doctor's office. The nurse is the assistant and is always so busy and never calls back or checks her voicemails unless you call the front desk several times to remind them to tell her. The doctor informed us that the nurse would call us the day we got some results in to make our next appointment. Of course we never got a call so we had to chase the nurse down following day. We finally got a call back by the end of the next business day to find out that she already scheduled us without asking our availability nor telling us we were even scheduled. It would have been nice to know that we were scheduled and general information about that. The front desk is not very helpful and is rude as well. They explained that they and the nurses don't get lunches because they get to busy, but I do not think the patients have to suffer/or not get taken care of because of that. There is not manager to talk to at the Willowbrook location. The office manager from the other locations said she would call us back and get things situated for us, but we didn't hear back from her either and still haven't heard back. We had to call her and get our own updates. Tried to cancel our biopsy but we couldn't without the doctor. Took them long enough to cancel our appointment. The list goes on and on.We stated that we are cancelling all future appt because of all of this. The manager told us that the doctor was sorry and understood if we wanted to leave. Never heard from the doctor. The least she could do was find the time to call her patients to apologize for her staff not doing their job thoroughly, but seems like the doctor didn't care enough for her patients either. Find a different office and doctor/staff. You may not ever hear back from this one or will waste your time. We now have to start all over somewhere else. They wasted about 3-4 weeks of our time. Don't waste 3-4 weeks of your time. Go...

I’ve seen Dr. Shen several times over the past few months, and I really appreciate her medical approach and the amount of time she spends with her patients. She is not the type of ENT who rushes through a single visit, gives a quick answer, and moves on, she actually follows a case over time, thinks through the possible causes, and makes sure nothing is missed. What impressed me most was that she personally called me multiple times to help coordinate imaging, including speaking directly with radiology when I wasn’t able to. That level of follow-through is rare, and it shows she cares about long-term outcomes, not just the visit of the day. She explains things clearly, answers questions patiently, and doesn’t make you feel like you’re “taking up her time.” That makes a huge difference if you’re dealing with chronic or unexplained symptoms that need more than a 5-minute answer. She’s also bilingual (English & Mandarin), which makes communication much easier. Her bedside manner is warm, she listens, and she treats patients like people — not case numbers. I would especially recommend her to patients who don’t just want a quick prescription, but need an ENT who will stay involved and work with them to...

From the time I walked into Dr. Jing Shen's office and requested an appointment to the time my appointment was fulfilled, the staff was nothing but extremely friendly. What little time I spent in the waiting room was comfortable because of the cleaniness but overall my wait was short. In addition, I have never had a doctor enter into the room as prompt as Dr. Shen did and have definitely never had one spend the amount of time explaining step-by-step what she was doing. In my opinion, Dr. Shen is the highest of quality especially because I wasn't passed off to a staff member; rather she treated me herself. Although, the staff was very friendly and I would have been just as confident in their ability had she had someone else perform my treatment. Thank you Dr. Shen for your quality...