Once Upon A Child - Westheimer — Attraction in Houston

Went in to sell a couple items, red head did not even say hi. As soon as i walked through that door she started explaining the way the process is waaaaay too fast and very rudely. I had a travel system, & a bouncer seat & a smaller stroller. She said she didnt take car seats, & the smaller stroller because it had a stain on it. i said thats fine. As i got my big stroller out of the car, i noticed i had put on one of the parts on it backwards. As i fixed it & walked into the store she loudly said "ARE THE WHEELS GOING TO FALL OFF AGAIN???" I looked at her very confused. Why was she shouting at me in front of the whole store and making it seem like what i was selling was broken? I explained to her what i was doing & she said "OH, OKAY. BECAUSE IF THE WHEELS FALL OFF AGAIN, WE'RE NOT TAKING IT" I understand what she was telling me, but why does she have to get loud? Wanting to make a scenario to embarrass the customer? Wanting the whole store to hear? Making the customer uncomfortable? I understand you are the manager by title, but the customer service you provide is not professional AT ALL. While looking at my items, i dont expect full retail price. KEEP THAT IN MIND. Im very nice, patient & understanding. But she gave the young lady at the register instructions for pricing. She told the young lady to give me an offer & they offered $20 DOLLARS FOR A STROLLER & A BOUNCER SEAT. That is such a slap in the face. This store use to give reasonable offers. Seems like its gone down ever since management was changed. Not to mention customer service is out of the window as well. If you are going to make a person a manager, at least take a look at what kind of personality they have and how they handle customers. Not to mention their appearance. This girl looks like a thug, speaks one & like if she runs in the streets & HAS RED HAIR. Nothing professional about her. The rest of the employees were nice & very kind & patient! ALSO KEEP IN MIND I WORK WITH ATTORNEYS. SO I DO HAVE AN IDEA OF WHAT CUSTOMER SERVICE LOOKS LIKE & SOUNDS LIKE. AVOID THIS STORE. GO TO KATY!!! THEY ARE MUCH MORE...

I sold several name-brand boys clothing items (Ralph Lauren, Nautica, etc. between sizes 6-10), some still with tags, and a few pairs of gently-used Nike shoes (no stains, tears, and still had white soles), and a winter coat-- 21 items in total; I was offered about $51-- less than $3 per item. Based on sale prices in store, they will likely sell each item for 3-5 times what they pay you for. If you are ok with this, then this is a great place to sell your items; if not, you're certainly better off selling as a lot on OfferUp, Letgo, etc. Donating and taking the tax deduction would even be better. I won't be back, neither as a buyer or seller.

CORRECTION: I just wanted to note that I made a typo and erroneously noted an average of about $2 per item; I have since corrected it to state "less than $3 per item" since it was actually an average of about $2.38 per item; hence, there was a whole $0.38 per item that I failed to give this store credit for in my original post. Consider it corrected.

That said, my original post still stands. Clearly, I had the choice to sell elsewhere, but made the choice to sell to this entity (the buyer) as opposed to another buyer. In either case, there is no "middle man"-- this store is buying (some of) your stuff and then reselling it; they are not selling it on your behalf, so again, no "middle man."

Again, my opinion is that you're better off selling your goods on OfferUp/Letgo/etc.-- at least you'll know which items the buyer is interested in before: 1) you drive anywhere, if at all, and, 2) wait for them to sort, choose, and price your items. Furthermore, you'll know the individual offer amount per item (as opposed to just a blind total) and you'll likely get more than $2.38 per item.

Again, those are just my 2 cents for those that have never been to this business as a seller so that you'll know what to expect. Personally, had I known then what I know now, and had I not already spent time on the trip there and waiting, I would have chosen not...

Never again! Waste of time! Brought 6 full bins they "looked thru"them in less then 5 mins. My stuff was better quailty then what they had in store. Had brand new books and toys some never even opened. Took like 3 things. Insulting offer too. $6 for a brand new pair of Nikes still in the box with the paper inside them! The girls (and yes these are pretty much children) are lazy and dont look thru all your stuff.I know because i fold a weird way and it was folded exactly how i had it and in the same order. And the stupidest part is that the "manager" Ericka actually said me " well these clothes look like somebody wore them and washed them." Lmao well they are used! They are supposed to be. No holes or stains or anything! They are just laaaazzzzyyy and dont want to work.Tried to talk to the owner and he just said that hes going to with side with employees everytime. Then he hung up in my face! so dont even bother patronizing a business that doesnt back its customers. He also told me that i am banned because i posted a facebook live video of my experience which is my right and is freedom of speech. Also accused me of stealing their carts lol.. I took them into the parking to bring my items to the donation bin. Im not worried about being banned as i would never come back anyways. Its just the fact that they treat people this way it is appalling and im shocked they are still in business.funny part is i took the exact same items to another reseller in the area and they took a good 80 percent of it AND gave me a better offer on the few items that this place had offered to buy. Pathetic...