TIRR Memorial Hermann Neurological Sleep Medicine Center — Attraction in Houston

My experience at TIRR was positive in every way possible. First of all Dr. Wenzel was very knowledgeable. When my husband and I got home after seeing her the first time he said WOW she gets it, she really understands! She understood things that I wasn’t even able to put into words. I knew she had my best interest at heart and she truly cared! She listened and she was able to direct me in the way I needed to go to set me free from the bondage that my disability brings. Some of which I brought on myself because I just gave up on some things. One thing I can say about TIRR is THEY GET IT and they help. They opened up a new world for me! When I was at TIRR we went to a park and threw a ball and I actually batted and I hit the ball. That wasn’t all, when I got to the park I felt the breeze on my face, I heard the laughter and cheering and encouragement of Erin over all, I felt the energy! I was overwhelmed with the beauty, the laughing people, the green grass and trees, I saw a hawk and a flock of birds. They gave me back something I had thought was gone. They showed me how to experience freedom, to be the best that I can be! They know how to get you to that point! In my experience my PT and my OT are the best. I had Lauren and Sarah. They worked together to strengthen and encourage me. It wasn’t easy, Lauren my pt, is tenacious, she doesn’t get angry, she just doesn’t let go of what she knows is in the best interest of her patients. Sarah saw way to help me meet my goals. She helped me see things in a different way. I loved everybody but I felt that Dr. Wenzel and Sarah could see who I was on the inside and each one used their expertise to unlock that person on the inside. I can’t forget speech therapy, I knew I didn’t have a problem there. (HA)I always talked soft and just cause my husband couldn’t hear me scream if he was in the next room didn’t necessarily mean I had a breathing problem and the fact that I had been bedridden for the past 3 years, that didn’t mean I had breathing problem, right? Hahahaha Of course I needed help! I had no idea how much help I needed. It was here that I first felt my core muscles engage. I’m so thankful for Michelle’s patients.

The floor that I was on was the 5th floor which I have lovingly renamed the “Hallmark floor” they are the best! The first nurse I meet was Elizabeth, she had bunny ears on to celebrate the Easter holiday and a sparkle fanny pack and a smile that not only lit up the room but it also warmed up my heart. I was put at ease from that moment on. I can’t remember all of my nurses but I do remember they were all kind. Everybody needs to make money to live but a patient can tell if a nurse, or any healthcare provider for all that matters, is there for the money or truly there to help people and everyone I met had a passion to help people. I then met Dr. Terry, well it was obvious he loved what he does. He let me know from the start he was on my side and to let him know if there was anything he could do to help. It seems he was always there. I tried to take pictures of all my nurses because each one meant a great deal to me! I have some pictures I will send with this text but there are so many more.

May 2, was mine and my beloved’s 16th wedding anniversary. It was very important to me and I was blessed by the love shown to me by my TIRR family, and I do mean family, because that is what they are to me. My doctor, several nurses, occupational therapist, therapeutic recreation, speech therapy and cafeteria staff and many more made this happen! My husband was totally surprised. This was the most memorable anniversary! Thank you from the bottom of my heart to each and everyone! Reuben is, well I can’t imagine my life without him. He means the world to me! He is the love of my life! My heart will forever be his, till death do we part!

A special thanks to Dr Wenzel, Terree, Sarah Richardson, Darian,...

I had an appointment there this week, and I could not believe the customer service I received.

Let me start off by telling you that I made my initial appointment over the phone with a girl and asked her to call me back as soon as she verifies my benefits. By the next day, I did not receive a call. I called the office to follow up, and the staff member says she does not see me on for an appointment. Luckily, my office is right across the street, so I walk over to the facility and give them the orders (since they said they have not had the chance to check their faxes for 2 days now). I have no complaints about the girl at checkout, because she was able to fit me in same day/verify benefits right away.

What happened next is what bothered me the most. I get sent to the diagnostic imaging area and as I walk in, I have no clue where the seating area is, there are construction works moving around, and silly me, I ask the construction worker to “check me in (I guess)”, and the guy says he doesn’t work there and the check in should be somewhere that way so I walk to a small working station. I see about 3 people sitting on the computer (one eating, the other just web browsing) and I look completely lost. I ask one of the ladies if I am at the right place, and she looks at my orders and asks the guy (who does not even turn to give me attention, rather reads the news) and confirms I have an appointment. So the lady directs me to sit in a waiting around with about 4-5 chars, facing the construction workers. Behind me, I hear a lady speaking in her native languages for a good 20 minutes and eating her lunch. Mind you, I am already past 20 minutes my appointment by now. When the lady is finally done, she comes and notices that I am her patient and then she calls me into a room. Then I am informed that she can only do 1 of the 2 orders my doctor requested. I was upset simply because no one at the front desk informed me that, or else I could’ve went somewhere that could knock out both imaging at the same appointment. The manager comes to explain that to me, and I told him that’s fine.

Now, here is the worst thing that happens- I am in the middle of doing a lower pelvic US and some guy that works there just opens the door without knocking! I immediately lift my shirt to cover myself. I was so shocked! Instead of knocking and asking, no this guy just tries to walk in just to tell the US tech that the next patient is waiting outside the door. Mind you, this guy was speaking in a very careless and rude manner to the US tech. The US tech rushes out of the room with her gloves on to tell the patient that they are early for the appointment. I mean, why couldnt the guy tell the patient that?!?!? So then the US tech performs a pelvic US and while my lower half is exposed and being scanned, the same guy attempts to open the doorknob and walk in again to tell the US tech that patient is still waiting!! To my luck, the US tech jumps over to make sure the door she locks the door. I felt so violated! I thought I would go to a nice facility, hence Memorial Hermann, but I have no idea where this practice is headed!

The place smelled horrendous! There were construction workers everywhere, staff not paying attention an doing personal things, I mean I just left the place feeling violated, I felt like I smelled so dirty too. I will never ever come back to this place. They need to do training and clean...

21 years ago my son was life flighted to Tirr with the help of God my son was rehabilitated to live a full life as a quadriplegic …Dr. William Donovan was an excellent doctor he made sure that everything was taken care of for my son as he did with all of his patients before he retired ..there’s so many great nurses that are no longer there .but I would like to thank everyone for the awesome care that was given to my son during the time of his visits. I am saddened to say that my Son is no longer with us .but prior to his demise and in the hospital that knew nothing about his care I contacted urology A month before he was rushed to the hospital HCA Northwest I spoke with Margaret R. as they were the persons to manage his SP tube to inform her that we were starting to have complications in changing Sp tubing …her answers was almost always go to the nearest emergency room …but if she would have listen to me explaining what he was experiencing in July …I truly believe he would be alive . but as always she made the decision …I asked if he could make a appointment to see the doctor because I was a nervous wreck to have experience what he was going through ..her response to me was he didn’t need to see the doctor he could come in and see her which she pushed it out to three more weeks …he didn’t make it he was hospitalized two days prior to his visit.. of course I called Ms. Margaret Monday morning to inform her what had taken place over the weekend and I left a message for her to call me ..she never returned the call until Friday evening I spoke to her for a brief moment by that time she was calling to check on him because he hadn’t make it to any of the other appointments I explain to her what had taken place during the time of his hospitalization…but just before he turned for the worst in lack of care .my son asked did she return your call ..My question to her why didn’t you call me back and her response was I didn’t think it was that serious … This is my experience nurses should be the nurse and doctors should be the doctors nowadays nurses are...