Staples — Attraction in Huntersville

I came into this location about a month ago and had the best experience at the printing desk. So naturally, when I needed more things printed this week, I came back expecting the same great customer service as provided before.

It turns out that only a few people in this store are actually competent enough to be dealing with the general public. I came in to have 100 menus printed, online it says that it would cost .37 per copy. I was in no rush so I decided to just hang around with my son till they were done. They finished within the hour, and looked great. Until checkout where I was slapped with $60 for printing, plus an $18 express charge. What?! When I asked about it, I was told "well I told you it would be done in an hour and that it's part of our express printing program, nothing in life is free".

I should have just left right there without paying but instead I paid and left because I was fuming. I decided to go back today and try to get a partial refund to the .37 it should have been to begin with. Low and behold the person who rung me up before was the store manager herself, Rebecca. I tried to explain to her that no one told me about the express charge, and I wasn't charged it the month before plus there are no signs to let people know. Then I showed her online where it says .37 a copy. To which she responded as if I was personally attacking her. She gave me back handed attitude (while smiling) the whole time where I was only trying to help her see why I was so upset about the price. When I asked her to stop with the attitude, because I was being reasonable and there was no need for it, she insisted that she had been nothing but kind to me both times I have come in. I'm sorry Rebecca, but just because you're smiling does not mean you are being kind. Instead of leveling with me one on one like a normal human being, she treated me with distaste. I have worked in customer service my entire life, and have been a floor manager myself. But I have NEVER been treated with such utter disrespect in my entire life.

I will say though that in the end, she did refund me $52 (I only wanted to be refunded the difference from what was said online to what they charged me). But I will never shop here again, because the lack of care on her part is just revolting to me. Plus the fact that she obviously does not care about her customers.

Buyers beware, Rebecca is 100% a completely incompetent and poor manager. She will hide behind all loop holes of staples to protect her own butt, while doing nothing for you except make you feel like the crazy one. I am not the only person to complain about her specifically either, just go and read the...

Bought a $260 printer less than 19 days ago. The printer was defective and stopped working. Brought it back with my receipt. Not only did they NOT return it, they also refused to exchange it, they didn't even give me store credit! So now I'm out of $260. Why? Because they don't stand by the products they sell. They have a 14 day return policy (not 30 like most places. Thanks for taking my money Staples and offering zero solutions to solidify your awful customer care.

I understand that your employees are just doing their job (like an Auschwitz guard, basically)... wait that's not fair or funny to compare staples return policy with the holocaust, that was out of line, sorry.... but $260 is a lot of money. It's not a fair comparison... because well, let's face it, not even hitler would sell you a broken printer and steal $260 from you. I've seen a bunch of ww2 documentaries about hitler on the history channel, and he committed every evil crime you could possibly commit, except stealing $260.. So congratulations to Staples for finishing the work of hitler. So all in all, Staples has a better chance of seeing Jesus blow Buddha before they see another...

Very irresponsible employees. Me and my aunt went to go print out a poster yesterday. The guy working at the printing section said that 24x36 was the biggest they could do for a poster so, my aunt said to print out the poster with those measurements. Then she payed the amount that she needed to pay, and left. Later that day, she went to go pick up the poster. They didn’t know where her poster was and it took at least 10 minutes for them to find it. The guy also spelled her last name wrong and didn’t even confirm the spelling earlier. Today, we measured the poster so we could put it in a frame. It was 18x12 which was not the size she paid for. We went to the store to return it and the guy from yesterday was working as well. To our surprise the card wouldn’t show up with the purchase! That is her only card so how come the purchase didn’t show up..? We didn’t have the receipt, I’m not sure if the guy took it by mistake or something. The way we were treated was irresponsible. Educate your cashiers and...