Sleep Outfitters of Louisville Hurstbourne — Attraction in Hurstbourne Acres

I was very pleased with the service and my purchase. I bought two mattresses. Charles Sowards was my salesman and he worked with me until I found a mattress that felt great. I had previously purchased a Tempurpedic mattress online from Tempurpedic, along with an adjustable bed base, which was way too hard and I had to return it. I kept the adjustable base. Tempurpedic contracts out delivery service of their products, and the people who delivered it did not know how to set up the bed and they had to come back and fix it. Sleep outfitters delivery was great. They have in-house employees who deliver.No issues – they were very professional and helpful. They wore Footes to protect my carpet, were timely and took precautions for Covid-19. They were knowledgeable about my product and answered questions too! So very happy with the delivery. So Charles worked with me to find a replacement for the Tempurpedic I returned. It had to work with my adjustable base, so that was a concern. He was very knowledgeable about the mattress industry and I spent quite a bit of time talking to him, asking questions about mattresses and adjustable beds and checking out his products. He suggested that I lie on the one that I liked best several times before purchasing, so that’s what I did. There was no sales pressure. He guided me to the ones that would work best for me, and I am very happy with my purchase. He was professional and had good communication skills. I wish I had worked with Charles from the beginning-It sure would have saved me a lot of time! And, I had a comfort level because they have a good return policy, so I wouldn’t be stuck if I had any problems.They have a good selection of mattresses. I feel like sleep outfitters care about their customers and do everything they can to insure they get the right product and have a good...

Charles was absolutely wonderful. He took us on a real journey. I can honestly say I’ve never had a sales experience like this one. Charles not only had complete knowledge of the mattresses and power bases in stock, he also knew about the various medical issues to look for when it comes to sleeping posture, support, etc.

He did not once push us above our price range. He took us around the store and narrowed it down mattress by mattress until we found our perfect mattress that was within our budget. All in all, he spent about an hour with us. We had previously visited a Mattress Firm store before coming to this one and the lady over there just showed us one mattress. Didn’t ask any questions about anything else. Charles had a full questionnaire for us even before we touched a mattress.

Additionally, it looked like the store was thoroughly sanitized as per covid protection guidelines. There was hand sanitizer, free disposable masks, etc at a front table near the entrance for those who needed it.

It was honestly a great experience. My husband and I joked afterward that we wished we had money to blow on another mattress buying experience...

I recently visited Sleep Outfitters on Hurstbourne Ln in search of a new mattress, and I have to say, I was blown away by the service I received. The salesman, Nolan, was an absolute gem. He was incredibly knowledgeable about all of the different mattresses and helped me find the perfect one for my needs. But more than that, he was just so kind and patient, taking the time to answer all of my questions and making me feel really comfortable throughout the whole process. What really made my experience at Sleep Outfitters stand out was the personal touch. Nolan didn't just treat me like another customer; he really took the time to understand my needs and make sure I was happy with my purchase. And as someone who struggles with sleep, that kind of care and attention means the world to me. Nolan didn't just treat me like another customer; he really took the time to understand my needs and make sure I was happy with my purchase. And as someone who struggles with sleep, that kind of care and attention means the world to me. Now I'm repeating myself, I was just so pleased with this mattress store I just had to...