Game X Change — Local services in Jeffersontown

I used to love shopping in this store. My sons and I were regulars and bought a lot there over the years. Last week a manager put a boxed ice blue Nintendo 64 on hold for me, put my name on it. I checked a few days later to make sure they knew I still wanted it and was told I would be called on Saturday to come get it. On Saturday I got no call. At 10:20 I called to let them know I was on the way to pick my console up. The new manager Sam lied to me, saying he called me twice, he never called me, and that since he didn't reach me, he called someone named Justin to pick it up instead. He said he had to call Jake the regional manager to find out what to do. I called a few minutes later and he said it was now whoever got there first would get to buy my console, even though he had never called me to give me a real chance to buy this thing that was on hold with my name on it FOR A WEEK because Saturday was the first day they could sell it. I drove up to watch Justin sneaking out of the store looking like he had stolen my Nintendo 64, which from my perspective, he did with Manager Sam's help. I went into the store and told Sam he had lost me as a customer and Sam rudely replied that was ok because he didn't want me for a customer. I complained above his head and was given a $50 gift card but they were asking $180 for a console that I can't buy off ebay for less than $500, so this was insufficient compensation for Sam's blunder and for his poor customer service, his lies and his attitude towards a customer that has purchased over the years in the thousands of dollars. Sam should be fired and i will no longer shop at Game Exchange nor will I recommend them while Sam is still employed there. To any regular customers, the awesome Sarah, Knight, and Nick are gone, and d-bag Sam will screw you over. Avoid this...

Cluttered, cramped, full of shovelware games and bad low quality movies. I have been here 10 or 11 times and they keep a lot of the same stock on the shelves.

Essentially, the business model is buy a ton of really cheap, low quality things so the store looks like it has a lot of options that keep buyers looking/browsing longer, to snag things that aren't worth it or to come away thinking they at least bought "something." It's empty store 101. You won't find lots of copies of good games or really good Blu-Rays here.

Sometimes the cases have new items but not often. Lots of game boxes in horrible condition with tattered plastic, damaged game art/sun faded game art or missing manuals yet still higher priced. Came once a week for a while, switched to coming monthly and they still have not changed, I still see some of the same items in the cases. Store needs to curate what they put up for sale on the shelves and stop filling the store with junk items to make it look full. Same issue with the store in Outer Loop. You may snag new people once or twice or a few repeat visitors who don't buy much, but you're not going to get any long lasting support from paying customers without rotating out your poor quality selections. If you want a good example of the kind of stock they want people to buy - look no further than most of their DVDs and Wii section. And look no further than the prices on...

I'm writing this review because I had an atrocious experience with your staff. My fiancé went in to sell a psvr2 which we were given an estimate of 100$ possibly 99 hardly the point. When we decided to actually sell it about a week later, we were told only 70$ as there was no DualShock controller (which is never sold with it). when my fiancé put me on the phone. I began to inquire as to why there was the sudden need for the DualShock controller, I was interrupted. When I had said not to interrupt and allow me to finish my statement (explained I formerly worked at GameStop/customer service too and why it was rude to interrupt) she cut me off and said if I didn't like the price we can take it somewhere else and hung up. I believe it is clear we will not be back if that is how customers are going to be treated when inquiring on sudden changes about offered prices. The employee spoke to be a girl with straightened bleach blonde hair and a pink coat/vest. While I doubt this comment will warrant a firing, I do firmly believe that if you are wanting a better customer experience that she goes back to retrain on how to maintain a polite customer interaction. I won't be recommending this location to anyone for the customer service alone as this no longer has anything do to with the initial...