Market Wagon — Attraction in Indianapolis

These folks are selling outdated meat. I ordered on 7/25/19 and received a several packages of sausage marked 5/2018 from Becker Farms. After calling I was given a story it had been frozen....but it was supposed to be fresh as advertised. It was also not frozen when I received it. That is misleading at best and illness causing at worst. BUYERS BEWARE! Don't believe the friendly local spin they are trying to sell you. They blatantly lied and have so far refused to take responsibility. I was told I would receive a refund but still have not as of 8/8/19.

Here are some quotes directly from Ryan Thomas the Director of Operations with Market Wagon via his official Market Wagon email...

"You are absolutely right. I will reach out to Kyle at Becker Farms and ask why 13-month-old meat is being sold without explanation. It is perfectly safe to eat but it's a bad perception."

After a follow up because no refund had been received I got this...

"I spoke with Kyle about the dates. He advised that the year dated meat was perfectly safe to eat and he put them on a very deep discount to get them out before they went to waste. He stated that it was noted in the description that these were a year old and that is why they were 75% off."

After sending a screen shot that proved this was incorrect and there was no such warning in the description I got this reply...

"I apologize. I was going off his word. Our vendors sell directly to you. Just like at a physical farmers market. We don't have the staff to inspect every item so it's on the honor system. Just like a physical farmers market. We're a small start-up that is working hard to do the right thing. I'm sorry you are upset. You have been fully refunded so I am going to consider this matter closed."

As of 8/8/19 a full two weeks later still no refund had been received and Market Wagon didn't seem to care and was bold enough to consider it a closed matter when I had still received no refund. Lousy customer service. They are the ones packing the items in Market Wagon bags for distribution so how can you not notice things like expired products? It seems this is an avenue for sellers to unload old and outdated products with no recourse for consumers.

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Used to be a great service. Not anymore. Terrible customer service, terrible communications, they make it SO hard to communicate the message is clearly 'we do not want to talk to you- go away'. Message received. I have been a customer for years, with a weekly subscriptions, over two states. Now, I cannot get answers when nothing arrives, or I appear to be lied to - 'oh the vendor is on a break' - but you can still put their items in your cart? Really? I have an annual pass, yet I get fees charged. Now. its week 3 and nothing is arriving at all. No advice, no order, no email, no notice. My subscription is still there for multiple items, but its just not processed - why? Who knows what excuse it will be this week.

Clearly MW is positioning to go public, but its so not ready for primetime. If you avoid customer communications and you cannot process the easiest transaction - a recurring subscription, you are not ready for national primetime. I have tried for months to get this resolved - but I am finally done. Next call...

I’ve been using Market Wagon for at least six months. At first I was impressed with the selection and some of the less common products such as duck eggs. The fresh cream was excellent. However there are several things that, over time, have made me consider dropping the service.

Several items I’d like to re-order have been out of stock for weeks. The quality has been reasonably good but not always, so the inability to check out products before buying is a significant drawback. The biggest problem, however, is the price of most items is just too high, especially after factoring in delivery charges and a tip. If prices were comparable to supermarket, that would be OK, but even though I can afford it, I don’t like paying a premium for something that’s hardly any better than what I can mostly find elsewhere for less money. As far as I can tell, Market Wagon is more a marketing gimmick than something worth a premium. Give me more value or...