Checkered Flag Lux Express Car Wash — Attraction in Irvine

Damaged my car and refuse to be responsible for it.

Checked your car for damages thoroughly before you drive off the lot. Otherwise you are stuck with the bill because they won't take responsibility for it.

It is my first time at this car wash. I did a yelp and this car wash has a slightly better rating (3 compares to 2.5) than the one that is closest to my house.

Paid $129.99 for a complete inside detail of my minivan. The wash itself was not impressive, had to point out couple obvious spots before I tip the guy $15 dollars.

I came in with low expectation since the car wash next to my house is even worse, so even though I wasn’t too thrill about the car wash, I did not complain.

What I did not expect is to check the damages before I leave. What a big mistake!

When I picked up my car I realized the foot rest on one of the seat in the second row was popped up.

I thought they don't know how to put it back and I tried it myself but I wasn't able to. I figured I will have my husband do it since I have a weak arm.

Next morning we are off to Mammoth. When we stopped at a gas station I remembered it and ask my husband to put the foot rest back for me.

He did everything correctly but the foot rest is till up and that is when I realized there is a crack on the foot rest.

I called the car wash right away and was told to bring my car in when I get back from the trip.

Chuck the manager took a look at my foot rest and basically told me he will advise the owner not to pay for the damage because I didn't notify them before I drive the car off the lot.

He thinks my husband broke it when he tried to put it back. I told him I didn't hear any crack sound when my husband try to put it back. If so I would know it was us that caused the damage not them. And I asked him how he knows it was my husband that causes the damage not his employees that causes the damage. He didn't even ask his employees. The fact the foot rest was up when I picked up the car it means his employees don't know how to put it back. How does he know his employees didn't broke it?

Anyway they refused to be responsible for the damage. My only mistake is I trusted them and drove the car off the lot without checking for damages.

I am never going back. There is nothing worse than a company that won't be responsible for their own actions. After reading some other reviews on Yelp, I realized this place is known for damage people's car and deny responsibility for it.

See other reviews posted by their customers:

Shanna C. on 9/27/2014 -- broke the cup holder & remove gate access decal JJ C. on 7/8/2013 -- loose piece of plastic Stacy U. 10/17/2013 --...

DON'T USE THIS PLACE!!!! IF YOU DO TAKE PICS OF YOUR CAR FIRST! I used to go here once a month, until today.

Story time. I have a 2015 Subaru Forester. I drive it a lot. Back and forth to Utah every few months. The center console That came with it didn't extent. Some did, but mine didn't. It took me months to convince the Subaru dealership that I wasn't crazy and that the extender one was a real part. The part didn't show up in their OEM lists or on any JDM parts lists. I finally was able to show them the part on a model they used for shuttling customers and get them to order and install one in my car. That was 3 ish months ago.

Today, I go take the car in for a full detail. $140 detail job. I have had the car cleaned there a lot and they always miss something, but for the 25 bucks, whatever. $140 means I want it done right. Today I pulled up and did a preliminary car tidying. I moved the car seat and all the kids stuff to the back. In my cleaning up I did a check over of the car. No gash in the center console. I come back a few hours later. First thing I do is check through the car. A few minutes into the exam I see the gash on the console shown in the photo. My heart sinks. I seriously had to hunt this effin part ans dropped like $200+ for it just a few months ago. I call a guy over and show him, he gets the manager. The manager (Efrain) comes to look. He starts speaking to his employee in Spanish. hi, I speak Spanish, so I know they are saying that I am lying about it and it was there before. I switch to Spanish and tell them it was not there before I brought it in. Efrain basically tells me it was there before and that I am lying and its my word against theirs.

Dude, its not only a screw up, its the one part I hunted for, the part I wanted for my trips. Efrain doesn't help me, he just has me fill out a form so that he can email me later to say they aren't going to pay for it. This sucks, accidents happen. People mess up, but to call a customer a liar to his face when its obviously his employees screw up is wrong. Don't use this place. They don't care about you,...

Yeah, no. I went here because it’s across the street from where I reside, and thought “oh that’s convenient”. Plus with COVID, I want to limit my exposure outside so I rarely leave the house and when I do it’s only to drive within a few blocks. Upon first pulling in, my first impression was that their prices were high and that should’ve been a red flag (compared to a different car wash I normally go to). First off, it wasn’t busy. When my car pulled out of the wash, 3 men proceeded to clean it. I didn’t watch them in detail, because I figured why should I? Let me enjoy sitting outside without worrying. Well, I should’ve watched them more closely. I didn’t even realize until I got home that my tires did not receive any dressing (absolutely dirty still), many areas of my vehicle were not properly cleaned and I didn’t even receive something as simple as a car freshener (even though the attendant asked me what scent I wanted). 3 men worked on my car and you wouldn’t have been able to tell. I’m disappointed and sick to my stomach that I wasted $30.99 on a car wash that I could’ve gotten from Mobil gas station for $8, or better yet, I should’ve just went to my normal car wash place on Culver and Michelson. For $20 you get a basic wash but they do a thorough job and I’ve never had any issue there. I would never come back to this particular wash, even if it is...