Perfect Nail & Hair — Attraction in Jacksonville

Don’t come here! I went only because a friend recommended the shop. I went here 6 months ago and I didn’t want to leave a bad review since it’s a small business but after the stylists that work here ruined my sister’s hair I decided to say something. My hair used to be past my butt and I ask for her to give me layers but preserve the length and the store owner chopped more than 7 inches off. She was cutting my hair quickly because she had another client and rushed me. She knew she screwed up because I no longer saw her and she handed me off to another stylist who felt bad for me and was much nicer. I asked for bangs and they kept trying to talk me out of it and wanted to style it how they wanted. When I complained about the length that the owner had cut they said my long hair made me look older and it’s not suited for me. I washed my hair prior to going and she insisted I get it washed and I thought it was included but I wasn’t upset about the hidden fees but she pulled the hell out of my hair and now I have small frizzes at the top of my hair. When that happened I was concerned, she left me waiting and I knew she was going to brush my hair aggressively when she returned so I started brushing it myself while she was attending to other clients. This was the worst experience ever, the people in the shop even noticed what happened they were chatting amongst themselves and looking awkwardly at me. I still tipped the nice stylist $20 because she tried to make me feel better and to get the “trim” and bangs was about $50, so I lost $70 with a hair cut that I hated and now that my hair is growing out it has become harder to style. If you had treated my sister nicely and not chopped her hair off when she asked for a trim this review would be on your page. Stop doing what you want with people’s hair, a woman’s hair is a big part of who she is. You don’t get to decide what someone needs, you need to listen to your clients....

As a new customer, I picked Kim to cut my hair based on reviews. She cuts hair well, but she could be more careful and considerate while washing hair. I had to close my eyes to shield them from the water from her hand held hose. Thank God I wasn't wearing makeup! When I brought it to her attention she blamed the water pressure. I thought the water pressure was normal as this wasn't my first time getting a haircut at a salon so I definitely know it wasn't that, but more of her technique. Then while she was shampooing my hair she was patting beyond my hairline like close to the corners of my eyes.

Despite an unpleasant experience while she was washing my hair, I was pleased with my new hair do, but I noticed that I had lots of hair clippings inside my jacket, bra, and on my clothing when I got home.

I paid $45 for a wash, cut, and style. Kim didn't charge me extra for curling my hair because I was a new customer and said that she charges $35 for cut only for my shoulder length hair. In my opinion, this is not a luxury salon with high end prices. You pay for the cut not the experience although I believe the end result should be positive and pleasant regardless of how much you pay.

Overall, I'd rate my first time a 5/10 given there is room to improve the customer experience. Photos include...

I always came here to get my nails done. Each time was wonderful, the staff is friendly and the younger women with a child, was the lady who always took care of me and did a great job. The last time I got my nails done the women who usually took care of me wasn't there. So an older women (I assume the mother) did my nails. She was friendly and pleasent but a little outdated on nail styles. For instance, I wanted a coffin shape and when I told her she didn't understand so I didn't receive the shape I wanted. Also the clear coat she used made my nails look dirty. I would've returned despite that. Unfortunately I took off my acrylic nails and noticed a green fungus on my nails. This is in the result of the lady who previously did my nails using dirty utensils that were not sanitized properly. This caused bacteria to get on my nails and leave this disgusting mold like fungus on my nails. I am horrified and now have a doctors appointment to go to because I am pregnant so this could be damaging to my health and I'll need antibiotics. Very disappointing because I was previously so satisfied. The older women should never touch anyone's nails...