Rooms To Go — Attraction in Jacksonville

The experience started off as a 5 star, but then went quickly down hill once I realized the delivery guys disposed of the trash in my trash bin instead of taking it with them like they are supposed to. It barely all fit into the trash bin and was packed down from the top to make it all fit. I called back the same day to let Rooms To Go know that the delivery drivers left all of the trash at my house and filled my trash bin with it which the lady on the phone sounded pretty upset and disgruntled they did that. She said she would email the delivery manager and someone would call me to let me know when they were coming back to pick up the trash. Day 2 comes around no one called me so I called back and we went through the same thing, however this time I did get a call back the same day, not from the delivery manager; but from the person I spoke with on the phone earlier assuring me someone would come pickup the trash today. No one came and the following day was Sunday so I knew no one was coming the following day and the Rooms To Go number I was calling did not work Sundays so now we are on day 3 w/ the trash still in my bin and me not being able to throw my own trash away I have to continue to wait. Day 4 comes around which is a Monday and I call again to let them know that still no one has came to pickup the trash and I get the same speech that they would email the delivery manager and someone would call me back. The last person I spoke to said they were unsure when they were going to be able to get this scheduled for someone to pick up even though I was told twice someone would be coming that day. No one came on day 4 and so I was forced take the trash out of the bin and pack it into the trunk of my car and find a place to dispose of it since Rooms To Go failed to come through on their end.

I was going to take the trash and drop it off at the store in the lobby and let the store deal it like the delivery drivers did to me, but decided to take the high road. I decided to call back in and ask for my warranty to be credited or something in return for wasting 3-4 hours of my time and the inconvenience of not being able to use my trash bin for 4 days. They offered me $50 back or $75 store credit lol.

With the delivery service being 3rd party they probably don't hold the same principles and customer service that Rooms To Go tries to uphold so at the end of the day it makes them look bad and is going to deter customers from coming back to shop...

Three weeks ago, I purchased a couch and loveseat from your store. I received both a confirmation email and text message on July 9th, confirming a scheduled delivery for July 16th. This morning, July 14th, I received a follow-up text message providing a delivery window of 1:00 PM to 5:00 PM on the 16th. However, I was shocked to receive a phone call shortly thereafter informing me that the items are actually backordered and will not be delivered until, tentatively, July 31st.

This is unacceptable. My husband and I sold our existing living room furniture in anticipation of the confirmed July 16th delivery. We are now left with an empty living room and no clear resolution beyond a “tentative” new delivery date.

I am struggling to understand how confirmation emails and delivery windows were sent when no one had verified that the furniture was physically available in the warehouse. Furthermore, I find it incredibly frustrating that despite placing this order three weeks ago—and paying in advance—no inventory was reserved for me. Had I been informed at the time of purchase that the items were backordered, I would not have moved forward with the order.

When I contacted customer service for assistance, I was told that these situations “just happen,” and my only options were to wait or select new furniture. No apology, no compensation, and no accountability. This level of service is unacceptable for any retailer, especially given the fact that I have spent over $7,000 with Rooms To Go while furnishing my new home.

I want to emphasize that I rarely, if ever, leave negative reviews online. However, this experience has been so disappointing and disruptive that I’ve already shared my concerns publicly and will continue to do so. I feel a responsibility to help others avoid the same frustrating situation I’ve been through.

This experience has been disappointing on every level—from the sales process to customer service to inventory management. I sincerely hope you will take this feedback seriously and provide some form of resolution or compensation for the significant inconvenience...

I would give 0 stars if I could. I just spent $1,700 on a new couch and was shocked by how poorly I was treated as a customer. I had a valid USPS change-of-address coupon that many other retailers honor, but Rooms To Go flat-out refused to accept it. I was told it needed to be printed. I drove 30 minutes home to print it, returned with the printed coupon and was told I needed a flyer (which I opted out of. I Specifically requested coupons to be emailed to me given, I completed the change of address online). I had a screenshot of the manufacturers coupon and they would not accept it. They advised me to go to Fedex, print out it out and return back to the store, though I had already had over an hour of commute time. Mind you, This coupon doesn't even have a barcode to scan so I don't understand why they were giving me such a hard time! I had my sleeping toddler with me so obviously didn't go.

I asked for a full refund and the business manager made three unsuccessful attempts. It wasn't until I threatened not to leave until I was issued a few full refund that he was able to process the transaction accurately.

For such a large purchase, you would think customer service and basic appreciation for new customers would matter. Instead, I was met with a dismissive attitude and no willingness to work with me.

When you spend this much money on furniture, you expect better. Instead, Rooms To Go showed me that they care more about squeezing every dollar out of customers than honoring widely recognized coupons or providing decent service. I will not be shopping here again, and I’ll be warning friends and family to take their...