Kroger Marketplace — Attraction in Jeffersontown

Came in for a few groceries. Shelves well stocked and clean. Come to checkout, employee doesn’t say anything to me, not even hi. I said “hi how are you?” She mumbled something under her breath all I understood was “sorry”. I had two 24 packs of coke at the bottom of my cart. She said I needed to pick them up for her to scan them. The scan gun was on my side of the checkout with a long cord so I wouldn’t have to pick it up, but I complied anyways and lifted the coke despite being in an accident two days prior. I put the coke back down. She said she needs to scan the other one. I said oh, they’re both coke, the same kind and all. She said she couldn’t scan the same one for inventory reasons, which doesn’t make sense considering they were both the exact same product. So I struggled to pick the second one up from under the cart and behind the other 24 pack so she could scan it. I said it’s a little ridiculous that she can’t walk around and scan it for me, she replied “that’s not my job” I said “it’s not your job to scan the groceries? Are you kidding?” She got loud and started yelling at me, it just escalated from there with her telling me I’m disrespecting her for asking her to scan the groceries for me since I’m injured. She said “how you get it in your cart then?” The cokes are on the bottom shelf, so I just slid it onto the cart, but I also shouldn’t have to explain myself, it’s her job to scan the groceries, period! She then said she’s not going to “deal” with me and walked off. I stood there waiting to pay my bill, the bagger left to start bagging someone else’s groceries while I stood there alone. Employees in the line next to us heard her speak to me like this and nobody helped. A young guy walked up and I said “could you please help finish this for me so I can pay and leave?” He laughed and said “no I’m off” smiled at me and walked away. So I left. No groceries. We called and spoke to Dave, the manager, who was wonderful and very understanding. They held my groceries at customer service and he apologized. I appreciate his apology, I still paid full price for my groceries despite being verbally attacked and publicly humiliated by his employee. I hope she loses her job because she has no business in customer service with that attitude. I will not be returning as I’m scared I’ll be attacked trying to pay for my...

Well about five times now. I've come up there after they've closed the doors to use their ATM and told them that it was a bad idea to put the ATM on the side where you close the doors. every single employee that I have told this to has made idiitic or even lying excuses for Kroger's decision to do this and not a single one has offered to put in a suggestion to management. There is no good reason to set the ATM as on the side that you close at night. One guy said it was because you don't have people on that end at night. As if you can't put the people on the other end. Just plain stupid. And the ATM and Bank used to be on the other side. there's nothing open that is special on the side where the doors are open but the ATM works 24 hours and should be accessible without someone having to stroll your entire store and be able to steal stuff and just say they went to the ATM. do you really want people wondering all the way across to store in the middle of the night that aren't buying stuff just to get to the ATM? Don't you care about the convenience of your shoppers? One of your stupid employees said that the ATM had to be on that end because the branch wants to be able to refill it without crossing the store. Another stupid lying response, the branch does not typically refill their own ATM. They usually have a truck come out and refill it from brinks or something. it doesn't really matter because there's 40 billion ways to do this better and resolve the issue but none of the Kroger employees give a poo about the customers. even worse, they all have an attitude and act like I'm an idiot for wanting to be able to get to the ATM without having to circle all of Kroger. They all get an attitude with me and pretend like it was the smartest thing in the world for them to put the ATM on the side they close the doors and that I'm an idiot for even question it. it's no wonder they had some crazy guy go off and start shooting people in that...

Thank God for people like Brian/Bryan (excuse the spelling) for going out of their way to help a stranger.

My fiance can not see as she has infection in both eyes and it seemed at every turn we are having to jump through unnecessarily stressful obstacles all due to the fact most people do not care about others and/or refuse to put in the effort to reach the bare minimum requirements for their job.

Bryan however is one of those people who will go out of his way, above the call of duty to help a stranger. Man has what used to be called compassion and empathy, very rare these days, I showed up last minute yesterday after dealing with putting down a pet that was family for 20 years, car accident and dealing with one rude pharmacy tech after another. Showed up here and was met by a bunch of techs ready to leave with their belongings in hand at 6:50pm. They refused service immediately and quickly ran through excuses of why they couldn't help me. Usually I go with the flow and leave quietly as this is my everyday luck or experience of life anyways, but then something I've never experienced happened. A technician on crutches says they have time for one more and gets the computer running. The drugs ofcourse are on back order and no one has them but this man tried to help and I can't explain how much that means to me. Should give this man a raise for his willingness to help his community rather than live egotistically only thinking of one self as most in the service industry seem to do. Great leadership and role models like the above mentioned Brian are the key to getting oursociety...