I've attempted to use this location 3 separate times. Each time... it hasn't been any better. The first time I waited on a pickup order for 52 mins after the time in which it said it would be ready. And there was hardly anyone there. After 2 ladies went "looking" for my order. The order was cold, needless to say. Today an order was placed.... a cafe latte for 6.49 (plus the tax) ... This came to me in a generic Styrofoam regular size cup, with a lid that did not fit. So, it wouldn't close. I removed the lid to take a sip. It was 1/3 filled, and EXTREMELY hot. WAY hotter than coming from a coffee making device. I burnt the roof of my mouth and split it down the front of me. And here's the real kicker... I requested oat milk to be added to it.... So, there was no reason to be scolding hot like that. What I tasted was decaf coffee with maybe splash of cream. I requested a refund, which was given to me. The manager did inquire as to why I requested it. I told her and she stated, "well it supposed to come in a small cup". That doesn't explain the rip-off that you put in it, or the microwave heat you allowed to be applied. This was the last order that this office will place. We've never went inside to eat... when I went in the main door (which I've always used the side, up to this point), the dining area smells of soured carpet and mildew. It says a lot about a place when you walk in the door and get smacked with stench. I do appreciate the manager coming to speak with me and the speediness of the refund. On...
Read moreI recently had the pleasure of visiting both Wild Egg Cafe and Activate in Louisville, Kentucky, and I wanted to take a moment to commend an exceptional employee, Genesis, for her outstanding service.
During my visit to Wild Egg Cafe with my family, Genesis greeted us as the hostess. She was incredibly kind, friendly, and went above and beyond to ensure we were seated quickly, exceeding our expectations. Her warm demeanor and professionalism set a positive tone for our dining experience.
The very next day, we visited Activate, and to our surprise, Genesis was also working there. Not only did she provide excellent service once again, but she also remembered my name from the previous day at the cafe. Her ability to recall a customer's name across two different settings in such a short time frame was truly impressive and speaks volumes about her attention to detail and dedication to her work.
Genesis made us feel genuinely welcome at both establishments. Her hospitality, friendly nature, and remarkable memory are qualities that greatly enhance the customer experience. It's rare to encounter someone with such a natural talent for making people feel valued and remembered, and I believe she is a significant asset to both of your teams.
I promised Genesis I would share my positive experience, and I am more than happy to do so. Please extend my gratitude to her and recognize her for the exceptional service she provides. Employees like Genesis make a lasting impression and encourage...
Read moreMy husband and I visit a restaurant almost every Sunday after church. This week, we decided to try out the new Wild Eggs in Jeffersontown. Did I say we eat out a lot? Well this was the best breakfast we’ve had in a long time. There was a bit of a wait, but they can’t help they’re so popular. Once we sat down, you would not have known they were busy. Jodi was a very attentive server and made sure our order was just the way we wanted it. She returned quickly with our drinks and seriously the food seemed like it was just a couple of minutes later. Yes, we enjoy one another’s company but we didn’t lose track of time that much! Not only was the food quick, it was absolutely delicious. My husband’s French Toast was melt in your mouth good and the rest of his food was cooked to perfection. I had the Chicken Waffle. My mouth was in for a wonderful surprise. The meal was sweet, savory and spicy. That spice was a bit of a surprise, but paired with the buttermilk syrup and waffle it was practically perfect. While we were eating, the manger Shawn checked in on us and those around us on several occasions. I saw a team member come to him with a problem and he reacted to help immediately. The last time he checked in with us, we shared how happy we were with our experience. He practically gushed about his team and how much he appreciates them. This was a fantastic meal with a positive atmosphere. Needless to say, we will...
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