NJ State Auto Used Cars — Attraction in Jersey City

I have never in my life been subjected to such outrageous treatment from an establishment as I have from this pathetic excuse for an auto dealership. Buying a car from them was already a disaster that I won’t even bother rehashing right now. The real problem is that after my car was flooded and deemed a total loss, I’ve been endlessly jumping through hoops trying to get reimbursed by the GAP insurance. After numerous exhausting conversations with GAP, they inform me that the FINANCE department of this dealership is responsible for reimbursing me for the Service Contract I purchased when I first got the car. So, naturally, I called the dealership to resolve this. I’ve been dealing with Crystal, who seems to be the only competent and professional person in this establishment. Unfortunately, that's where any semblance of decency ends. The receptionist—who clearly despises her job and has absolutely no grasp of basic phone etiquette—had the audacity to ask why I’m calling “again,” as if my persistence in trying to fix this mess was somehow her problem. Her attitude was downright rude, like answering the phone and doing her job was a personal inconvenience. After making me wait for 10 minutes—so long that I had to call back—she finally transferred me to their so-called “Finance representative,” who somehow managed to be even more rude than her. Now let me tell you about this Finance person—he thought that by boasting about his “40 years” of experience, he could intimidate me. He was rude from the second he picked up the phone, dripping with arrogance like I should bow down to his supposed expertise. I explained my situation—how I’ve been waiting since December getting the runaround to get reimbursed, and nothing has been done. Instead of listening, he started spewing irrelevant nonsense that had absolutely nothing to do with my case. And the moment I tried to correct him? He got irritated. He repeatedly lied, claiming, “The money was sent to the bank.” What bank?! My car was paid in full, and the only payment Capital One received was from my insurance, who paid right away and my payments. The dealership has contributed nothing! He blatantly lied, insisting they’d never give money to the customer that the money is to the bank, which is a complete fabrication because I’ve checked my Capital One account—there’s nothing there. Then, with the arrogance only someone who knows they’re in the wrong could muster, he had the nerve to tell me I wouldn’t be getting paid anything and that then I should contact a lawyer. So I called him out—“Are you saying GAP is lying?” That was enough to push him over the edge, and like a true professional, he hung up on me. How mature, right? This dealership is nothing short of a complete scam. According to GAP, it is the dealership’s responsibility to reimburse me for the service contract that I purchased, especially since I had only had the car for a little over a year. My service contract doesn’t expire until 2025 or when I hit 120,000 miles, which I’m nowhere near! But this finance person tried to intimidate and lie his way out of returning the money that is rightfully mine and that the GAP company they used said that the dealership needed to pay. I’ve been calling for months, waiting to get paid so long that I already paid for my car in full, and this disgraceful dealership refuses to lift a finger because they know they have to pay me back.

I called again today to ask for a manager and the receptionist asked for my number and told me that I have to wait until Monday to speak to someone else. I informed her that I would like to speak to the manager. She tells me that I am blacklisted and left me on her for over 15 mins. I called again and I asked them to please connect me to the manager so she placed me on hold for 15 mins, she slammed the phone. If you value your sanity and want to avoid dealing with fraudulent, unprofessional liars, DO NOT buy a car from this place. They will take advantage of you at every turn and then refuse to take any responsibility for their...

This place is a joke. It took a lot for me to actually have to write a bad review. It is not my style. I had an interesting bad experience. I went in to see a Lexus. I had done all my research on the vehicle history and was willing to pull the trigger as long as the price was reasonable and fair. I clearly mentioned to the salesman, who was very helpful, that I rather support a local business as long as they don't try to jerk me. I asked to please be clear and transparent as I am doing the same. I made a very fair offer that is at going market rate and the salesman told me that management(?) was going to review it. Obviously, they were not willing to sell it because they didn't respond to my calls for almost a week. Roughly 4 days later, after my last call to try to speak to someone actually capable of selling a vehicle, I got a call back from an arrogant woman who obviously has no customer service skills. Without even countering my offer she said she was going to nip this deal in the butt...what a joke. I tried not to laugh but wasn't surprised. And lastly she said good luck finding that vehicle at that price. So I thank her for her sarcasm...I found the same vehicle, with more than 20k LESS miles, with better options and in the southern states. Even making a small vacation out of the flight and road trip, I saved almost $8,000 LESS and had excellent customer service where I took my business. Ultimately they charge MANY thousands of dollars in fees once you are there that they will not discuss unless you're sitting in front of them. Any REPUTABLE dealer will disclose that up front. These people are out to pick your pockets and sadly they know that people who do not ask questions will fall for their BAIT & SWITCH. That is the way they rob you right under your nose without people even noticing. That was not going to work on me. Be smart...do your research...DO NOT pay ridiculous fees that they try to make you think are adequate. ASK for a detailed "OUT THE DOOR" price breakdown and negotiate fairly or walk away. Yes, they know the numbers well in advance. You don't need to be there in person for them to tell you. Again, this dealership is a great looking joke. And the car I went to see is still sitting there waiting for them to sucker someone else. And they tell you it will sell fast. As they wait to sucker people, their cars just sit there... real honest dealerships are making sales and building lifelong repeat customers without excessive fees. Now they'll probably respond with the pathetic.....call us to discuss the bad experience.....Oh please. They had every opportunity to make things...

One of the worst customer experiences of my life: Green Flags: Ritsi (Saleswoman) was kind and understanding They do actually have a sizeable inventory, so there's probably something there you like

Red Flags: The fine print online mentions extra dealer fees, etc. (normal for a dealership). It doesn't mention those fees are regularly $3-4k. Expect out the door price to be about $5k more than what's advertised online They do not allow cars to leave the lots without being purchased. That includes test drives (who doesn't allow test drives off the lot??) and pre purchase inspections (off site: you can do onsite ones) Long story short, they decided to eat the $500 debit fee as opposed to allowing a clause for us to take it to a mechanic and have the dealership commit to fixing anything safety related. Clear miscommunication between sales rep and manager -Manager was extremely rude; came out not to try to save the sale, but explain how they were right and we were wrong (and interrupted us like crazy)

My suggestion: avoid like the plague

Extended version of above story: since we couldn't do a pre purchase inspection day off, we wanted a stipulation where we would have 7 days to take it to our mechanic and, if there was anytjing safety related wrong with the car (motor, transmission, suspension, etc.) we'd be able to take it back and they would repair those items. Saleswoman told us that yed, they would do that. We paid and started signing some things (thankfully not everything) while they drafted up that clause. What was offered to us was a 'anything regular maintenance related (think oil, brake pads) witjin 7 days we'll cover'. They tried to rush us to sign without reading it over, thibking we wouldn't catch it. We refused, manager came over, told us we were being ridiculous with our request. Manager was extremely rude, interrupting us and degrading our decisions. We demanded the sale be revoked (again, thankfully hadn't signed everything), including the debit card fee. Instead of creating the clause we requested (which is fairly standard if you look online), they refunded it all, including the fee (so they ate the $500 just to not have to include that clause).

To me this says that either a) they knew something was wrong with the car and were still trying to sell it or b) fon't trust their mechanics, which means...