Extreme Car Audio — Attraction in Kentwood

UPDATED REVIEW- Since I posted this review the owner Pablo met with me and made a game plan to correct the issues. Between Pablo and Nic I was given options that I wasn't given in the beginning. Once the old vinyl was taken off it was determined that my hood had rock chips in the paint and was at least one of the culprits to why the vinyl was bubbling. Extreme Car Audio/Pablo gave me a couple options and I chose to have the hood corrected and repainted. Pablo offered a great price to get this done. Once the hood was fixed and cured, they went to work on correcting the vinyl. Basically all of the gray vinyl to include the Eagle Globe and Anchor underlay was replaced with the upmost quality and care. Pablo and Nic also gave me a couple option to correct the rear window tint in the are of the dot matrix, they ended up cutting out the tint within the dot matrix and replaced it with a vinyl product that looks fantastic. Pablo and Nic set the expectations of the corrections as well as the level of communication that would be done throughout the process. Nic and the crew at Extreme Car Audio exceeded those expectations and the car looks great. I am a true believer that we all make mistakes, we all fail, products fail or expectations are not always clear on either side but I feel it is how you respond to the mistakes or failures that people actually remember. I really would have liked to have this work done to this level the first time but I am very happy with the results. Thank you Pablo, Nic, the Extreme Car Audio crew as well as the ABRA Auto Body shop who took care of the issues with my hood and painstakingly created a 100% perfect color match. Highly recommend both of these businesses and will return as a customer in the future whenever I need the services they provide.

Extremely Disappointed- April of last year I had some vinyl put on my 2006 Corvette by Extreme car audio as well as window tint. Literally two weeks after the vinyl was installed bubbles started to appear in the vinyl on my hood. I reached out to the installer from Extreme Nate and I brought the car back in and Nate tried to pop the bubbles, then Nate said wait a week or so to see if the bubbles would shrink up. They did not and I reached back out and Nate said Extreme would replace the panel on the hood and that he would get it scheduled. By the time Nate got back to me the car was in storage for the winter and bring us to today. Soon as the car came out of storage this year I called and stopped by the Extreme store and discussed the issue with Nic, I have been assured that this would be corrected but I am always pushed off so they can source the vinyl or some reason. The latest visit to the new Extreme location this past Tuesday I was told I had to source the Eagle Globe and Anchor that Extreme sourced the first time to complete my unique embossed look under the vinyl on the hood. Not to mention the rear window tint is uneven and has bubbles as well, when I brought that up they blamed it on the dot matrix and I believe this to be a poor excuse since I have seen many other 2006 Corvettes with rear window tinting that looks great. I have gone far and beyond out of my way to get this resolved without a small claims lawsuit, however I just continue to hear empty promises and no action. They are good at taking your money and that is where the good ends unfortunately. Extreme Car Audio Grand...

I wish I could give this place zero stars. I have never had a good experience with this place since the day the remote start was installed in my car. Last year I requested to have a remote start put in my 19 Toyota Highlander and was told they would install one that would work via an app and also I would not have to carry two key fabs. When I went to pick up the car after installation, I was given a key fab in addition to my factory one and told that I had have both as they couldn’t program the factory one. Their resolution was for me to have another remote start in my car that would use an app on my phone. They forgot to mention that the app is subscription based too. So this started the beginning of the terrible customer service. I’ve had the remote start in my car for a year now and the app based one rarely works. It always says to check the device as it is offline. It works about once every 50 tries so I use the second key fab remote all the time instead. Such a waste of money for the Drone mobile app. I finally reached out to Drone Mobile to see what they could do. They gave me three options - they soft reset it, and they gave me two hard reset options of which I have done all of them. Nothing worked so Drone advised me to take it back to the place that installed it. Bad idea! I had an appointment on Wednesday at 11am and I dropped my car off on Tuesday evening. Extreme had my car all day and I never received any communication from them so I finally called at 5pm. When I called I was told they reset the Drone device and it should all be fine. After I told them I already reset it per Drones directions and the app still doesn’t work, I was told I would need to call Drone myself. I went to pick up my vehicle and got there at 6pm (again my appt was at 11am) and the app still didn’t work and still gives me the same error. Two gentlemen got on the phone to call Drone mobiles dealer support line and were waiting on hold for over a half hour, while I stood there. I finally got frustrated and asked for my key back and wanted to know why no one called Drone during the time they had my car there. They had my car there all day and DID NOTHING. They say they guarantee the parts and labor but there is no way I would ever recommend getting anything installed...

I was excited to put a new car stereo in my work van. Nic was great and very pleasant to work with, unfortunately he was not available once the issue began. I scheduled an install on a Saturday, since again, this is my work van. Everything worked fine after the initial installation. A few days later, none of the steering wheel controls worked. I dropped it off, on the other side of town, they had my van all day, I pick it up and it's doing the exact same thing it was when I dropped it off.

The man I worked with at this time was anything but accommodating. I am upset obviously, as I just spent $1K on a stereo that isn't working as promised and I have already made 2 trips to deal with this. I did not care for his lack of care or concern for my time or his tech's lack of resolve. After some thought. I have decided to have them put my factory stereo back in. I would like my money back. Since they cannot guarantee me after a 3rd visit, that the brand new $1K stereo will work properly. Nor do they really care, they'll just have you come back in like your time means nothing.

Thankfully I had this type of experience so I know not to bring my other vehicles to Extreme. I dodged a bullet considering I was going to have some body work done. It's unfortunate customer service is so lacking these days. I hope you aim to do better by your customer when your work is subpar in someone's experience.

UPDATE: Nic, my initial salesman, stepped in and did everything he could to make this right. Extreme is fortunate to have someone of his caliber on their team. Though he was pretty concerned about an update of the review directly after receiving my vehicle back. Considering it was a few days after install that it stopped working correctly the first time, I wanted to give it a week or so.

The problem seems to have been corrected. Nic offered and came to retrieve my vehicle and drop it back off after the repair was completed. I cannot say with confidence I would be a return customer, but I applaud the efforts to correct the mistake. I can appreciate I am not the easiest customer to work with sometimes. I suppose as a local business owner myself that provides stellar customer service, I expect the same in return. Things go wrong sometimes, it's how we...