Aluna Skincare and Massage LLC — Attraction in Killeen

Israel was very sweet and I can tell he is passionate about his job and puts in effort to meet his clients needs. However, I had a very disappointing experience during my last visit and will never be using this business again. I have never experienced anything like it before and would never wish it on anyone. Their appointment booking app gave me points after I reviewed them on a service that I previously have gotten. Instantly, when I asked if I could use my points on a new service. I got a, “How did you get that many points?” As if it were my fault. I showed them the points on my phone and it also pulled up on their computer on their end. Evidently, they didn’t know that their customers may receive points for leaving a review after a service in which I did. Still, they were trying to hide the truth, instead of just telling me that their point system gave me “too” many points. Had they just been upfront. I would of said okay and not worried about it and got a different service. Before I even received the service, I asked was it okay to use my 500 points for a 120 point service, thus making everything free basically. (In the end, I understood that it was kind of sketchy to receive a free service like that. But I was just going off what I read and what the points say. If you have enough, you get the service free. Everywhere I’ve been, that’s how the points system works.) I was just upset that they couldn’t be honest enough with me in the beginning, left out details when I was asking and waited to tell me in the end what I needed to pay (After it was made clear that the service was covered. I suppose they thought about it in-between sessions of my service.) I wanted to make sure that it was clear and that everyone was getting paid. And I was advised that the points take care of that. But instead, in the end I was hit with a large bill when I asked in the beginning if I needed to change the service because my goal that day wasn’t to walk in there and spend over $150, especially knowing that I had points to cover it because it is what I saw on my end. So I paid what I thought was reasonable and agreed on, including a tip because I’m not the type of person to excuse someone’s good work even if I felt a certain way about the business. Everyone makes mistakes. Unfortunately, I refuse to be put in this kind of position ever again.

Update to your reply: So it’s my fault that your system gave me those points? How did you guys notify me if you claimed you had no clue about the points I was given. If anything, I notified you guys the day I came in to receive the service and let you aware of your own “glitch” that you had no idea about. So your welcome. I scheduled the service due to having enough points. As I stated before. My intention wasn’t to come there and spend over $150. I made that very clear because that was my mindset when I walked in. So No, I never agreed on that. I agreed on using my points which I had. And points only. And as you stated in your reply, you decided to tell me at the end that I couldn’t use my points? How is that beneficial. Don’t you think that is something I should of been told BEFORE the service? You keep backtracking yourself. You need to fix that. But I still walked out paying regardless. Anyway, I never received anything free. If I PAID what I was told to pay, which I did. Then what did I get free? Let’s not forget the nice tip I left as well. You expected me to pay for services that I had enough points for. But as soon as I tried to use them. Oh, it’s a “glitch”. How does something like that happen? So before you run people’s names through mud. Get your facts straight. My first comment noted everything that happened that day. Accept your faults and move on. You have...

It all started off with me trying to get my girlfriend a day at a spa, where she could just de-stress and not worry about anything. Meanwhile it was already 10am. I called around to most of the spa's in the area with none of them even giving me the time of day since I was trying to book a full spa day for the same day and it was getting closer and closer to noon with every place that I called. That is until I called Aluna Skincare And Massage and I spoke to Israel. He said, "I will call you back in five minutes, but I will make this work." It was around 1130am by this point and they close at 6pm. I was thinking no way is this gonna happen. He called me back and told me that he could make it work she just had to be there by 1215. Needless to say she did make it there and she totally loved it. From the massage therapist, to the woman who did her mani/pedi, to the hair stylist. Her hair looks amazing by the way, and she said she would never let another person give her a message!!!! I even called Israel to find what was the best restaurant in the area would be and he was more than accommodating. I just want to say thank you to Israel and all the ladies of Aluna, all of you were amazing!!! You guys gave the love of my life a pretty amazing day, so thank you!!! We will be seeing...

I have had both waxing treatments and massage at Aluna. These services have been rendered by highly efficient and professional people.

Waxing services are priced perfectly, and Nelsa is considerate and takes the time to explain everything as she goes. She was very personable and easy to talk with.

I've had one massage done by Israel, and he really worked with me to find a position that didn't make me crazy anxious. His massage had me able to begin to relax, I regret not booking a longer one! I had the CBD infused massage, and was given the remainder of the cbd oil container to take with me. I am hoping to to return for another(longer!) Massage soon.

I believe a full array of skin care services are available as well. Though I have yet to try them.

The atmosphere in this business is calming and soothing. The lighting, scent used, and decor looks curated to help the customers be at ease from the moment they walk in the door. This really adds to the experience ten fold. Every area I have seen is meticulously clean.

I will say it can be a bit tricky getting into their parking lot at times, due to their location, but it is a nuisance, rather than a danger.

This business all around is a pleasure to go to, and it is locally owned...