Nyle Maxwell CDJR Fiat Killeen Service Department — Local services in Killeen

Honestly my service rep Pete was awful, he just gave me the constant run around. They took my car and had it sit in the back lot for 2.5 days before even touching it… knowing it was my only vehicle and that I’m moving out of state tomorrow!

“Bring it in on Tuesday morning and we’ll have it done by Wednesday afternoon at the latest”- I’m writing this sitting outside the dealership absolutely shocked and quite honestly in tears on FRIDAY afternoon looking at my car just sitting in the back lot finished which they only did today because I had to get the GM involved this morning. 4 days without a word from them for a “1 day job”.

When I came in to pick it up and was waiting in the lobby for Pete to finish up his call, I watched another service rep hang up and mimicking a client “if I have to hear (insert client complaint) one more time” then the other reps laughed and chimed in about “was it the lady with the 2015 bla bla” so I know what they do the second you get off the phone with them. Clearly they get a lot of complaints too!

Then when Pete got off his phone call and could acknowledged me (never even waived or mouthed 1 min) he had the audacity to tell me “if you could just wait and be patient, I’ll get your paperwork done”…. Whats infuriating is that I know my car had been done for at least an hour by then because I had driven past and looked at the struts which where new in the back holding lot… then I grabbed lunch to give them some time and the benefit of the doubt…. Nope, he only got to it because I had to call and asked when I can pick it up…secretly knowing it was done already… “they should have it finished up in the next half hour”…yeah okay bud.

Look, I’m not a Karen. I’ve worked customer service and am a small business owner. I’ve been patient, and renting a car for 4 days now on what was suppose to be a 1 day job, not to mention the month it took for them to get my parts that “should be in next week” (I understand shipping takes time and that their not responsible for that) but some, literally ANY communication would have been nice!

He gave me 4 different delivery dates over the month only because I’d car a day or two after they were supposed to arrive and hadn’t heard anything. Then the last time he goes “yeah we got those in and I’ve been meaning to call you, you can bring it in on Tuesday”

Never once did I get a call from them regarding anything, it was always me calling and getting a “I was just about to call you”

Never again would I get service here and I’d absolutely never suggest them to anyone, also the mark up on parts is insane. Trying to sell me lugs for $10-15 a piece, online the same ones are 20 for $25, but this is a common practice at dealerships so I’m not surprised.

Overall the worse experience, if you go to the reviews and click lowest first you’ll find the truth.. no way is this a 4.8 star service center… maybe the dealership part (they want your money) but definitely not the...

The transmission in my 2020 Ram 1500 Bighorn started shifting hard, then progressed to where it wouldn’t shift out of third gear. I took it to Nyle Maxwell in Killeen. They determined my transmission to be bad, and replaced it while it was covered under my power train warranty. It shifts like butter now. The shop only took about a day to do the swap, and I was impressed with that turnaround. The only negative thing about that experience, and it wasn’t Nyle Naxwell’s fault, was it took two weeks for a new transmission to arrive. I was without a vehicle for two weeks, and that was rough. Other than that, the rest of the experience, and all my experiences prior to that were very positive. My last experience wasn’t as good. My interaction with the service dept was very good, but the repair wasn’t. My rear widow on the cab was replaced due to leakage. Luckily Ram Customer Care ate the cost, and the rear window replacement was done at no expense to me. 7 days after the replacement, with plenty of time for the sealant to cure, we had a moderate rain shower, and once again my rear window leaked. I don’t fault Nyle Maxwell, because they had Affiliated Auto Glass do the replacement. I fault the OEM rear window assembly, as well as Ram/Stellantis procedures. This is 2024 and a 4 year old truck should be able to set in the rain without getting water leaked from a window. I’m not taking it back. We have about a 50hr+ window with no rain the the forecast starting Saturday morning. I am going to seal it up good, along with the third brake light, with Permatex Windshield & Glass Sealant, which dries clear and it a flowable silicone that will flow into hard to reach places, and provide a better than factory seal. And after a 24 hour cure time, it will be sealed up tight. Why Ram/Stellantis won’t use this stuff, or incorporate it into their window replacement procedure is beyond me. But, at this point I can have it done in a couple hours, and not be without my truck for a day or two. Once again, I don’t fault Nyle Maxwell service department, because their hand are tied, and must follow manufacturer guidelines regarding repairs. I fault Ram/Stellantis for their faulty window replacement procedure, and allowing this to affect so many Ram 1500’s from 2019 on. PS: My service advisor Brittany Baird is a sweetheart, and does a great job. Her hands are tied as far as what she can and cannot do. My interactions with her are always...

2 years ago we had purchased a 2020 Wrangler from this establishment. The initial experience was great. A fellow named Gio helped us into the vehicle. The following two years, all the maintenance as well. Recently we needed the soft top on the Jeep replaced. Salesmen Eric said it’d be 10-14 days in which it was. I dropped off the jeep Friday afternoon and received a call from Eric that it was done just before 5 of the same day. I asked if it was okay to pick it up the next morning due to not being able to be back before they closed.

Today, I picked up the jeep, after some small running around errands, I get on highway, that’s when the issues happened. The rear of the top started shaking as I hit highway speeds. I quickly pull off to find a place to park and see what’s wrong. On the inside bows, there was a number of loose Torx head bolts, I didn’t think it could be affected like it was, but it had. I had been scared now on the issue of if I continued on the Highway, would or could, the soft top work its way off the frame, causing damage to me or someone behind me. This was a life, health and safety issue to me. Upon calling the dealership I asked for the manager, a sales rep picked up the phone while I waited, me thinking it was the store manager, I asked in a half angry and scared tone, what I could do to fix this or have them fix this. He informed me the service department was closed at this time. That I’d have to return Monday at my earliest convenience. I apologized to him for my candor on the call and asked to speak to the manager still. Telling him I’m on my way. Shortly after being put back on hold, the call picked up and hung up.

I arrive at the dealership 6 mins past its closing. I was informed I couldn’t park there in the bay in a very aggressive way. A young woman took the time to talk with me, telling me there was no one left, no manager, no staff. No one apparently, 6 mins past closing. She told me once again, after I told her the issue, my worries of potentially real hazards that all I could do is wait till Monday for the finishing of installing the top that was “done” yesterday.

It could have been worse, true. There was another pair of gentlemen awaiting a car on pick up bring told they wouldn’t be able to get either.

The thing that bothers me most now, is the apprehension I may have to deal with knowing I still have a year left on...