Best Buy — Attraction in Knightdale

If I could give more than five stars, I would.

I recently visited the Knightdale Best Buy to purchase a new television for my husband’s and my bedroom, and what I experienced was nothing short of extraordinary. From the moment I walked through the doors, I was greeted by multiple friendly, engaged team members-each one making me feel seen, welcomed, and genuinely appreciated. I’ve shopped at many retail stores in my life, but this kind of environment? Rare. You could feel the positive energy in the air.

To be honest, I usually avoid shopping in stores altogether. I do almost all of my shopping online because, let’s face it, walking into a store these days often means dealing with poor customer service, a lack of product knowledge, and a general feeling that no one really wants to help. But something told me to walk into this Best Buy, and I’m so glad I did. This team completely changed my perspective.

As I took some time to browse and do a bit of my own research, I was approached by the General Manager, James. His approach was the perfect mix of professional, warm, and sincere. He didn’t try to sell me something, I never felt pressured. Instead, he took the time to listen and help me identify what I truly needed. That kind of leadership sets the tone for an entire team.

Once I had narrowed down my options, James introduced me to Gideon, who completely blew me away. Gideon is, without exaggeration, a TV expert on another level. His knowledge of every make, model, and feature was unbelievable. He effortlessly explained technical details in a way that made sense, compared specs with clarity, and guided me without pushing. I learned more about televisions in 15 minutes than I ever expected to.

Thanks to their help, I confidently purchased a Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google television yes, for our bedroom. Is it probably bigger than it needs to be? Absolutely. But do I regret it for even a second? Not a chance. We joke that we now have our own private movie theater without ever leaving bed. I also picked up an Amazon Echo Show and a GoPro Hero 13, rounding out what became a full-on tech upgrade we didn’t know we needed, but are so glad we got.

Even the pickup experience was top-tier. The TV was a tight fit in my vehicle, but James and another team member rolled up their sleeves and made it happen. They patiently repositioned, adjusted, and didn’t leave until it was safely loaded. Who does that anymore? That level of care and service is something I’ll never forget.

From start to finish, this experience was luxury-level service meets expert-level knowledge, something that’s becoming increasingly rare in retail. I consider myself a discerning shopper with high expectations, and this team exceeded every single one of them.

This visit reminded me of how amazing in-person shopping can be, when it’s done right. For the first time in years, I can confidently say I will not be buying my electronics online anymore. This is one store I’ll continue to come back to, and I’m genuinely excited to do so.

Knightdale Best Buy, you didn’t just meet the mark, you...

I have been discriminated against at this Best Buy on every level based on who and what I am. On Saturday 6/17/2018 I went to Best Buy Store #1492 in Knight Dale, NC twice. I was turned away the first time ( a horrible experience) told to come back (by the supervisor) if I could find the deal I wanted on my own. I was able to find the deal (an offer on Best Buy's weekly ad) so I returned. During this visit (my second for the day) I was, treated like an animal, I was told by the same supervisor on duty that I had to give her my word that I would not make a return and if I did make a return it would not be worth anything. I was treated poorly and rudely by this supervisor and another employee although the majority of the insult was carried out by the supervisor. The supervisor asked me two times if I could afford my purchase I replied that I could and she proceeded to ask me whether I could afford my purchase another two times I replied yes again. I am a Muslim and I visited Best Buy on the third day of Eid where I had guests arriving at my house later that day, I was purposely made to wait two hours on my second visit, I was on the phone with my father and used words like "Salaam", Eid and other words that would have indicated my faith. Though the supervisor is Latina herself, I am an ethnic minority, I believe the discrimination was purposeful and targeted because of my appearance and what I am. I realize as a minority and a Muslim American I do not mean anything to Best Buy and that the discrimination dealt to me by Best Buy is not important to the culture and environment of their business, I just wanted to express my frustration and my wish that Best Buy treat all people equally. My total experience with Best Buy that has resulted from the discrimination and poor treatment I faced on 6/17/2018 is much more nuanced and detailed than this as there was a lot of reaching out and interactions and too much has been said and written on my end to document in a Google review. I am honestly exhausted and emotionally frail at this point. I wish Best Buy would have treated me as a human, I am even afraid to go back to the store in Knight Dale, NC because I do not wish to treated as I was on 6/17/2018. The last time I visited the Best Buy in Knight Dale, NC(store 1492) was Tuesday 6/19/2018 to meet with the Geek Squad manager (who told me that it did not really mean anything to be an elite plus members, and elite plus members felt entitled). I have not been back since. I want to make clear that I had give my word that I would not make a return, I also want to reiterate that I was questioned on my ability to afford my purchase and I was also told that I was coming up fiscally because I would be pocketing twenty six dollars.This is ill treatment and discrimination that should...

Wow—in the worst way. When did spending almost $500 become “Oh so this is what you want? Just enough to get by with?” Smh. And nobody ever approached us to help in the laptop section, even after we browsed for about 15 minutes (or more) and made our selection. We had to go stand by the entrance to eventually (after another 5 minutes or so) gain assistance with obtaining the laptop we chose…no other customers were on the sales floor either, btw…just us. The rest were in line at checkout. The person who found someone to help us was a kind, lovely young woman who actually left the customer service counter (with a line) to ask us if we needed assistance. She was literally the only positive experience; we wish she could also have been our salesperson. Anyway, our actual salesperson was disrespectful, discourteous, and demeaning. He used profanity at us during checkout. He did not provide even basic, common-sense information when upselling Microsoft Suite and creating our account…then condescended when we asked the basic, common-sense questions. We finished the transaction and both looked at each other before we were even out of the store, with the same look of “What just happened. Is this for real?” Out in the parking lot, we talked about how Best Buy is clearly not what it used to be. My spouse used to work for Best Buy, and I used to also be a Best Buy shopper years ago. We chose Best Buy for this laptop purchase because we thought they would be helpful/knowledgeable and at least basically professional. $500 is significant for our budget. After this shock, we will not be back to Best Buy…ever. If it wasn't for the necessary timing, we would’ve left Best Buy and either gone to Walmart or ordered from Amazon. I have been treated far better at Walmart, thrift stores, Digital Doc, and heck—even flea markets for that matter. This customer service was the lowest of low. Misplaced $ splurge, for sure. I would’ve joined the GeekSquad membership if we had not been treated this way, per our original plan. What a shock. Kudos to the young woman at customer service for trying to save the situation. She deserves credit for the sale; one more minute of standing around during non-peak time with salespeople laughing right in front of us and showing each other their phones, and we would’ve departed without spending a dime. Once we were walking out with our box, the duo at the front entrance made zero eye contact with us, and certainly no “Thanks; have a nice evening…”. Too busy entertaining each other on social media. We also chose to make our second purchase elsewhere (external drive), but I’m sure Best Buy isn’t losing sleep over lost sales, or this type of customer service wouldn’t be acceptable to them....