Geek Squad — Local services in Knightdale

Complete disorganized mess. This review is about Best Buy/Geek Squad's process for handling repairs across the company, not just this specific location. I called and made an appointment for an iPhone screen repair. I showed up on time, and they told me they did not have that specific iPhone screen in stock. They then made me an appointment for the Best Buy on Capital Blvd. in Raleigh. So I attempted to call that store to confirm if they had a screen in stock, only to repeatedly get routed to their call center, who was of no help in confirming their inventory. Even though there is a store-specific phone number listed, there was no way for me to actually speak to someone at the store. Absolutely HORRIBLE service and a complete waste of my time and gas in my vehicle. I'll be going to the Apple Store for my...

Went to this location to get my charging port cleaned due to dust getting into and they destroyed my iPhone 15!! I went to Apple Store to get it looked at after my appointment with geek squad and they told me whoever cleaned your phone out broke the prongs for the charging port smh so they had to replace the entire phone for me!! Do yourself a favor and don’t bring your phone...

This location has the worst Geek Squad department flat out. Troy Young has no business working in that department. He barely knows what he talking about at times but is quick to try to sell you a protection plan and his demeanor can be horrible. I really do not like going to this location but unfortunately it is the closest...