Bob Rohrman Hyundai-Genesis — Attraction in Lafayette

DO NOT BUY FROM THESE PEOPLE! Cannot recommend them less. You will be sold a lemon if you’re buying used. Purchased a 2011 Honda CR-V in 2020, the vehicle has only been reliable in breaking down. While my experience is not unique, and it adheres to the old adage of “buyer beware”, I wouldn’t wish this headache on anyone else. Much of the defects of the car are not within what would be covered under warranty, understandably, it was sold “as is” - but some issues are bigger deals than others.

To start, I was lied to. When I requested the alignment and battery be taken care of before acquisition, agree to at purchase, I was told that it was sent to Honda Service. When the alignment was still off after it was allegedly sent in, I was told by Hyundai management to take it up with Honda Service. When I addressed the issue with Honda, they had no record of having done the service themselves. It was actually done at Hyundai’s establishment, to presumably save themselves money. The alignment is also far worse than previously assumed and is has a front end toe bend where both front tires point outward in opposite directions. This still needs fixed…

Paid an additional 3k for the extended warranty, which was wise because it has been in Honda Service across the road for the past 3 years for everything you can imagine. On a separate note, service departments will absolutely screw you on use of warranty. We’ve had to pay out of pocket twice for things covered by the warranty. For example, the vehicle also came with a surprise cracked air intake which the warranty only covered 75% of the fix because I was 4 whole miles under the limit for their coverage. They could have told us to drive it around the block. They did this to us again when it came to the timing belt later on - having pulled up the wrong warranty and issuing service anyway.

The vehicle then had no AC. As we believe the condenser had shot out - a recall and warranty notice was issued. Now there is an open safety recall for the rear frame brace.

At purchase, the car was utterly filthy. Noted small, negligible things upon purchase, but it wasn’t until I’d had it for a while that I found each change nook had viscous amounts of what can only be described as dried over sticky cola. Seems like a nit picky thing to comment on - but it was dense and in all locations. Whoever services the pre-sale detailing is doing them a huge disservice.

Irreparable alignement problems, cracked air intake, timing belt replacements, multiple recalls, and NOW we have to bring it back in every 500 miles until we can figure out where the OIL is going. Will require a FULL ENGINE REBUILD - hopefully we can resolve this before the warranty expires. Ridiculous.

I knew I should have sued when I could for lemon law statues as it positively applied - still seeking legal council. They knew what they were off-loading and lied through their teeth. The salesman who assured us it was reliable said it was a prior family member of his’ vehicle. The service manager over at Honda misdiagnosed/shrugged off the cracked air intake the first time we brought it in and it only got worse. He’s now at Hyundai in sales... WATCH OUT! They don’t give a damn about you or your well being -...

Buyers: There are a lot of bad reviews for Bob Rhorman/Hyundai in Lafayette, you just have to search a little harder. I’ve always heard they weren’t a good dealership years ago but thought I would see for myself. I found a 2014 Kia online and went to the shop and found it hiding behind the car wash and decided to purchase it for 13,995, the full price. They wouldn’t negotiate even when it needed 2 rear tires.When I got to the financing guy They tried pulling a scam on me without telling me that the car etching/ smart I’d and windshield protection is added on to all their vehicles for $399and $499. The finance guy tried telling me his machine locked up cause he couldn’t remove those add and asked if I wanted to talk to my Salesman, Conner cause he should of told me. I told him no I want to talk to the Manager. They tried to make it sound like he was going to be in trouble if I didn’t agree to it. Usually a finance guy will go over each detail of all cost but he just wanted me to sign and wanted to place blame on Conner but it was just there little scam! The sales manager came in and tried selling me on all these extras and then he easily removed the smart I’d but said he couldn’t remove the other! Another lie! The Sales Manager was trying to make a hard sell to me on windshield repair and at this point I’m like you need to honor our deal cause I have that coverage with State Farm and don’t need it. The FinanceManager also tried tacking on a $2,000 warranty that I didn’t agree to. I finally realized that the Kia they hid behind the car wash was a scam to get you on the lot. I’ve heard about these scams from other people. They wanted to argue over an extra $500. The Manager tried telling me after we made a deal that they were losing money on this car cause they priced it wrong. I walked away realizing that if the car had a problem they wouldn’t be the dealership I would want to work with! If you are looking to buy ask for all the total charges before going to the finance guy first and before letting them run your credit. It should only be 7% sales tax $199 document fee and then 2 small fees of $15 each for legit reasons. I told the Manager I know they get kickbacks from these Company’s and banks if they sell so many of these car etchings/smart I’d /windshield protection deals and it seem to shut him up cause he realized I wasn’t a dingy blonde. Lol. The funny thing is my Husband was waiting around town to make sure I would be able to drive the car home and I told him to wait around in case the finance dude tried adding on any extras and I said it in front of the guy and he didn’t laugh cause that was his...

This has to do with the service department, not sales. Not a horrible experience but was irritating to some extent. It was my first time there, I pull into the appointment I made seamlessly, the person to check me in was the assistant manager of the service department. He was nice but he had the classic car salesman attitude of seeming like his emotions were all faked and upselling a few useless things that went against the service manual in the sense of extra service being performed prior to when the actual service should be performed on my Hyundai. I get there are quotas and numbers to hit and all so not a big deal overall. I waited about half an hour after dropping it off. The mechanics needed me to duplicate the problem that was happening which was a set back because it was happening at random and I was able to mildly reproduce the issue, not their fault though again, the mechanic seemed more like a chill guy and more relatable and someone I'd prefer talking to over the assistant manager to say the least. I then waited another half hour or so to have a lady in a yellow shirt come and tell me the mechanics recommended using higher quality fuel. I already use 89 fuel from Conoco and shell and Chevron which is on the top tier fuel list and 89 is recommended in the manual of the vehicle I drive. Upon asking for more details I was told the mechanic was already gone and that's all they could tell me. And the lady I was asking my questions to seemed like she was saying average answers and responses to get this over with so they enjoy the rest of their day. The mechanic even in the short attempt to reproduce the issue said they don't have much experience in the 1.4l engine used in the Eco trim of the Elantra, or the dual clutch transmission in it so that wasn't too reassuring. (Which was what I wanted checked out) It felt like a lazy or rushed diagnosis and I truly hope that's all it is but overall I wish the assistant manager was more like the mechanic and the mechanic who diagnosed my car could have stayed around longer to actually answer questions rather than giving a vague solution which was something I was already doing, per the owner's manual. Not a 'horrible I hate that place' experience but it felt uninspiring and didn't really put confidence into the experience. And I do still feel concerned about the reliability...