Doghouse Computers — Attraction in Lafayette

I’ve had two bad experiences here. The first time I brought my computer to be backed up to a new drive they gave me a price upfront - but upcharged me after the fact because they “didn’t realize that I wanted all of the data on my computer transferred.” Which I think should have been the reasonable assumption.

The second time I brought my computer to have the hinge replaced after a drop off of the nightstand. This ended up being over $300 for the repairs. When I got my computer back, the bezel around the screen was peeling off in the corner, there was a blue mark on the new part and the new part was gouged like it had been dropped. I asked about these things- the tech went back and glue down the loose part and removed the blue mark with some alcohol- he did offer to replace the gouged part but it would take 2 hours, which I didn’t have. Again- these things weren’t present when I dropped the computer off, this was only after the repairs. They called me and said my computer was fixed. He then offered to give 10% off the repair- I thought that was satisfactory.

I never got the 10% back, and whenever I called back to inquire -they said they would no longer give me the 10% back, but if I brought my computer back in they would fix the gouged part - which would of course mean driving back across town and being without my computer again, when it could have just been done right the first time. ———— To respond to the owners comment below- I was interested in getting it fixed - That’s why I brought it in the first time and it wasn’t fixed satisfactorily.

I was offered 10% back (which I feel would have been acceptable) and then the offer was taken away for some reason as stated in the review.

To say I’m more interested in getting cash back than getting it fixed, no. I WAS interested in getting it fixed- that’s why I brought it in. The repairs were subpar and a satisfactory solution to them was offered, then taken back. Regarding not having a record of the remote first visit -did you backup all...

I paid a total of about $350 for a repair and my problem was not fixed and now I am down $350 and still having problems and I don’t have other places I can go since they are the only locations other then best buy I will say a part from my problem not being fixed everyone was kinda and quick to fix mistakes they have made but I just don’t have the money to keep paying so much to fix my problem even with the text thread I paid 120 for labor 159 for an SSD and 8.4% tax on both putting it over 300 and was told in person with the SSD my GPU was doing well after under a stress test but the original problem I came in for which was no matter my graphics the only way I could get my FPS on games to go up was to completely restart my computer and no my driver are update nothing is over heating so o believed it was a software problem then I got told my parts are failing looking at both receipts I have the frist one for $64 and the second one being $303 I actually paid $367 for my problem not to be fixed even then I was rude giving a 1 star review i was just upset in the moment but you guys have done great work fixed the frist problem I ever came in for and with the SSD my computer loads everything faster now and every is very easy to work with so I will up to 3 star sorry for...

This place is a complete rip off. Sold me a power supply without enough power, and charged for two hours labor to install it. They ordered a bigger one but were busy, so I installed it myself. Took under an hour, and I was never refunded for the installation fees they charged to install the wrong one. They also charged me double what the actual price of the PSU is, and my AIO cooler hasn't worked since I got it back. Can't say for sure they did that, but I'm not one to believe in coincidences.

Edit to respond to owner: if your tech really told you that, then he's a liar. Demanding a PSU that likely wouldn't work makes no sense at all. I specifically asked if it would be enough since it was 50 watts less, he looked at the components, and assured me I would be fine. As for it being dirty, that's also a lie. I cleaned it literally the day before I brought it in. And yes, I did expect some markup buying parts from a smaller shop, but I wasn't expecting twice as much. Im not surprised people are always leaving negative comments 2 weeks...