AMC Lake In The Hills 12 — Attraction in Lake in the Hills

I really enjoy this theater. It's clean and the staff is friendly. It's the closest theater to me anyway so that's a huge plus. Saturday morning, 9/21 my wife and I came to watch a matinee for IT Chapter 2. The temperature must have been 60 degrees or less. After 30 minutes I couldn't take it and went out to talk to the manager about turning the temperature up a little. It took about ten minutes for her to come out, and she said she would readjust the temperature. She explained that the amount of people in the room can affect the temperature and so on. I asked if she would compensate us for the movie, either by a refund or some other type of compensation. She said that if I planned on leaving, that she would refund me. We already had a babysitter for the day and that just was not an option for us. So I basically had to miss close to 15 minutes of the movie without any kind of courtesy popcorn or drink or anything that they could have offered. Perhaps I'm wrong to expect something for my inconvenience, but I paid for a movie and missed a decent portion of it. Luckily my wife filled me in. That is not good customer...

Worst experience I ever encountered at a movie theater. If you are going to have reserved seating you should then have personnel in the theater to ensure each patron only takes his or her reserved seat. I paid for three seats only to find them occupied upon arrival. So, rather than disrupt the entire theater my wife and I, as well as our daughter moved to the next available seats. Our fault I admit. Several minutes later the obvious happened. Other patrons claimed the seat I was sitting in. Again, not wanting to disrupt the other patrons, I surrendered the seat and left theater leaving my wife and daughter to watch the movie. Yes I could have claimed my legitimate seat, however the entire situation could have been avoided by employing an usher in the theater to direct patrons to the correct seats. I understand I should have contacted an employee upon discovery of the initial problem, but I did not want to be a disruption to anyone and everyone in the theater. I will not return to...

Friendly staff, good times, and popcorn.

Forget streaming. Forget your living room. If you want to truly experience a movie, you need to go to AMC Lake in the Hills. This isn't just a place to watch a film; it's a portal to another world, and the key to that portal is their phenomenal audio-visual setup. The laser projectors and speaker upgrades are a welcomed upgrade.

And then there's the popcorn. Let's be honest, a movie experience is incomplete without it. Their popcorn is consistently fresh, buttery (but not overly so), and perfectly salted. It's the kind of popcorn you can't stop eating, even when you're full. It's a testament to the fact they care about every aspect of the movie going experience.

The seats are comfortable, the staff is friendly, and the overall atmosphere is one of pure cinematic enjoyment. If you're looking for a place to escape and truly lose yourself in a film,...