Everything Computers and Electronics — Attraction in Lakewood

I tried hard to make this experience work (I really try to support small/local businesses), but it was ultimately one of the worst customer experiences I have ever had anywhere. I brought my 2016 Macbook here because my keyboard stopped working due to a spill. Screen and touch bar still worked fine. Was quoted $220 to replace with a refurbished keyboard. I don't mind refurbished. However, the part arrived damaged, and after Nick sent some photos I pointed out that the glass on the touch bar looked cracked. Nick said no it's not cracked, it's just cosmetic damage. I said okay, and lo and behold, he puts it on - making sure I knew just how arduous the process was and how long it took him - and the touch bar doesn't work. I go in and sure enough, the glass is in fact cracked. I tell him I can't accept the repair with it being anything less than fully functional - which is reasonable. To his credit, he says no worries and he'll order a new part. However, I shouldn't have to come in person to tell him the reason the part doesn't work and that it's an unacceptable job. I'm not the expert in this situation being paid, and I wasn't the one staring at this part for multiple hours, I could tell from a photo that the glass was cracked.

He gets the new part (after another ~2 weeks) and puts it on, then calls me to tell me that he got it on just fine, and then my computer STARTED ON FIRE. That one of the chips in my motherboard blew. At this point, I have tried so hard to be understanding and have also been without my computer for over a month. Multiple people I have spoken with about this, including a certified repair person, have all said the same thing - that most likely something was wired/ set up incorrectly. Nick didn't offer any solutions when he called me to tell me this, no apology, no "I understand this is an issue, this is what we can do to fix it". I told him I was going to have to talk at another time because I was so upset at this point. I ended up telling him I really just wanted my computer back at this point.

I go to pick it up, and this guy very "generously" tells me he won't charge me for the labor but that I'll need to pay for the part he put on. Not to mention indirectly blaming me and saying the reason the chip blew is because it got wet... a month ago. Excuse me? You destroyed my computer, and then want me to PAY YOU? I don't care how much the part cost - I've been without a computer for over a month, I chose to come here instead of going elsewhere, and I now have an even LESS functional computer than I did before, and essentially am forced to replace it instead of repair it. I shouldn't have to pay for anything. I completely understand the cost as a small business, but you have to keep in mind I also don't have a computer anymore!! I told him if that was the case he could put my original keyboard back on and I'd take it as is (which required ANOTHER visit back). Not to mention he had access to my computer password through all this, which is uncomfortable enough to begin with let alone when you have received poor service from someone.

I wouldn't recommend this place to anyone. I had to go here no less than six times between all these ordeals. If Nick isn't comfortable working on MacBooks, as his comments suggested, then he needs to be upfront about that with his customers. I came here in good faith and exhibited a good deal of patience to make things work. As i said before however, one of the worst customer experiences I have ever had, enough that I'd write this essay. Extremely frustrating and...

Nick was able to diagnose and even tried multiple solutions to potentially save me money. The cooling pump was bad and the company I bought my PC from installed the fans backwards. He replaced the pump, cleaned it out and fixed the fans. He also stayed past closing hours in order to get me my PC back the day he said it would be ready. The labor was cheaper than the replacement part itself and he went through the wringer to get it back to peak performance. It took a couple days because he was out of the office and had other projects ahead of mine, but he worked hard to still get it to me the day he estimated. He knows what he’s doing and will do what’s needed to get the job done above satisfactory. Will definitely be a returning customer if ever needed. This is a small business that deserves your support for...

I’m not a tech savvy guy but need a computer to run my business. My computer crashed recently and I had no idea what to do other than freak out. I had bought the desktop from Best Buy so I took my problem to Geek Squad. They kept it for an entire afternoon and weren’t able to retrieve anything of value to me. I drive past Everything Computers regularly and decided to call. The owner, Nick, was very friendly and never made me feel uncomfortable or dumb for not knowing much about computers. Within 10 minutes of walking in the door he recovered 100% of my data! I purchased a new business computer from him and we were ready for next day business as if nothing had happened. I highly recommend taking your computer problems to Nick! He is truly...