Lakewood Family YMCA — Attraction in Lakewood

• Update The owner reached out and since we have been back it has been nothing short of great. They truly take complaints and work on resolving the matters at hand. We are really enjoying our membership this time around. The staff has been great. Yvette and Jessica are such a pleasure!

Initially we loved it here. However we seem to have been misled during the tour. We were advised that during swim lessons as long as we stayed on the other side of the rope we would be able to swim. The pool is closed at their discretion with no advanced warning so a few times we have made it there dressed and ready for swim for nothing. Some kind staff and some extremely rude staff. They claim it's 15 minutes for lap swim or hot tub yet they allow others to over run that time while we wait for lanes to swim or to enjoy the hot tub when we don't hav the kids with us. For the past few months there has been nothing but issues every visit. If you work a typical 9-5 you more than likely will not have time to make it to a special class like Zumba, yoga, etc because their times do not coincide with the working persons schedule. Unfortunately we tried to cancel today and were told there are multiple steps to cancel and that we probably can't figure it out online but to take a pic of instructions to see if that helps. SMH GOODBYE YMCA!

Staff is very helpful and kind, the facility is very clean, the scheduling for the pool is great plenty of reasonable family swim is scheduled. I love getting my workout in, then swimming. My boyfriend and I love to take all of our children there for family swim. The kids LOVE it. They also have a daycare in the facility which is extremely convenient for us. Well worth paying for a family membership over other...

Call it coincidence, call it bad luck....but Everytime I come to this gym, there's always an issue with certain services offered. I rarely go to this gym; my wife primarily uses it for one machine while they watch the kids. But for the past 5-6 times in one year that I've come to use the gym, I haven't been able to get the full potential as I thought I was paying for. One day I come to use the pool "there's no lifeguard; sorry but it's unavailable today." Another day I come to use the locker AND the pool, find a sign that says both are closed for two weeks. Go to use one of the family room restrooms, the one I pick has no door lock for privacy. I look around for a workable lock out of the four they have-one says occupied all the time, and the other two say out of service. Lucky for me I fouND one public toilet because I needed to use one with a stall for privacy. Area is terrible for Verizon so there's no signal for me to right this post. But, wait....they have Wi-Fi! Great, I was easily able to access their Wi-Fi without a password! Excellent! I feel comfortable with their Internet "service" which doesn't have the most minimal protection as a God forsaken password. So that only opens up the ease of a hacker who doesn't have membership to sit in the parking lot to access anyone's information that's working out for an hour. Not to mention, while I'm calmly sitting hear doing my business, a centipede runs right by me as a final straw! I...

The classes here are wonderful, and the trainers very approachable. Downside is that the website is unreliable. Four different times in several months either the wrong months calendar was up, cancellations are never updated, times are not updated. For some of us we can't keep a regular schedule due to work but still want to be able to attend classes when we can, we won't always have access to the paper copy. The downloadable one is almost never up to date, and the one directly on the webpage not updated. I have driven 20 minutes on numerous occasions only to realize the class isn't happening. The regular gym is still there to use but that is not what I purchased my membership for. I have regular workout equipment at home I can use for that. Unorganized, and the front desk is often clueless, tell you the incorrect class room or have no idea about their own bulletin boards. Bulletin board said sign up for new Tuesday toda at the front desk and the front desk not only didn't know a start date but said there is no sign up. Guess who...