PREFERRED HOMECARE — Attraction in Lakewood

Ty-Rep, Nathaniel-Rep, Jadean-Driver, John-Driver ALL (ROCK,THE BEST,AWESOME,PROFESSIONAL, PATIENT, ALWAYS NICE!!!!)

Ty Rep - She is the best of the best in her field at (Preferred Healthcare) Each time I've spoken with her, she has gone above and beyond to make sure each time, everything was correct whatever Ty said, it happened. I had forgot about my order arriving on that Monday 3/24/25, (John) had 📞 at 12:30pm to inform me, he was in route, That's when I remembered. John, said no problem I will try to get it rescheduled for Tuesday 3/25/25 not sure if we have anyone delivering in the area that day. But I will try

Tuesday 3/25/25NO 📞 NO deliver. I called spoke with (Kayla) she put in order for Wed.

Wednesday 3/26/25Robert called 4:18pm, stated he was 5mins out, just needed to be directed exactly. I told Robert exactly where I was located very very simple couldn't go wrong! Robert 📞 back on Wed 3/26/25 at 4:50pm and informed me he was still LOST!! When Robert said where he was, he wasn't Because it would have put him diagonally across from my apt. (LIED) I believe he wasn't ever in the area just 2 tanks./

Thursday 3/27/25 Steve 📞 at 8:56am said he would be delivering my tanks between 10am-12noon. NO call, NO show

Friday 3/28/25 Robert(AGAIN) 📞 said he'd be here between 10am-2pm and that he didn't have my address to know where to come. I said to Robert, aren't you the same driver from Wed 3/26/25 he said YES! I 📞 Preferred got Ty. (Thank you JESUS!!) Ty told me if I did not have my tanks by 2pm to call her back. I was DONE! Robert did not COME!!! I was over it. Here's the KICKER! It's ONLY 2 tanks I've been trying to get all week!

Saturday 3/29/25 📞 spoke to Ty at 11:45am she put in the tank order and I received my tanks by 5:30pm same day!!! There is NOT enough word that can or will describe how AWESOME, WONDERFUL, GREAT, that I am grateful & thankful to Ty for going above & beyond in her job. I'm pretty sure she does this for everyone she comes in contact with daily. (SIMPLE THE BEST, EXCEEDED ABOVE & BEYOND)

Preferred Healthcare/LinCare needs MORE of the Ty's. I don't know What she did. But she got it done the SAME day. (MAKE IT,MAKE SENSE) Thank you so very much for all you have continued to do each time you've handled my order!!!!!

Jadean- Driver He is the most NICEST, PROFESSIONAL, KIND individual I've ever met in this field of business and Jadean always 📞 when he's about to arrive and it's always close to the time he tells me. Always has the same pleasant attitude. He is a bright ray of SUNLIGHT

Nathaniel Rep - Wednesday 3/26/25 I 📞 spoke with Nathaniel after Robert didn't show up. And again on Monday 3/31/25 I was 📞 ing to speak to Ty, to thank her for Sat delivery. She wasn't available. Nathaniel provided me with information & options I did not know I had. He helped me figure out what would be best for me overall. After we accomplished that. I asked that he provide that information to Ty also. Nathaniel did exactly as he agreed to do, cause Ty called me back Tuesday 4/1/25. If that's not going ABOVE & BEYOND!!! Nathaniel ROCK SOLID, SIMPLY THE BEST, PROFESSIONAL, EXCEEDED ABOVE & BEYOND!!!

John- Driver I've had the pleasure of him delivering my tanks when I was get 10-E, 10-D. John was just a PROFESSIONAL, KIND, NICE, FRIENDLY, PATIENT. He always 📞 provided ETA and always arrived on or close to the time given.

I am always thankful, grateful, and appreciate when I come in contact with professional people who respect their jobs and the people they service. And not treat them like their a burden to them when it's their job to service people such as myself. YOU NEED MORE PEOPLE LIKE THE ONE'S I'VE SPOKEN ON!! THANK YOU Preferred Healthcare/Lincare for employing

ELITE PHENOMENAL PERSONS TY, NATHANIEL, JADEAN, JOHN

Take a bow you all worked & deserve that!

Sincerely &...

This is a poorly run company, with employees who seem to have little to no training. I was originally impressed with how quickly a representative called me to set up my oxygen delivery when my son and I were discharged from the hospital, but that is the only positive I can offer in this review. When my Dr ordered an oxygen saturation test, what my Dr called a "Pulse Ox Test," it took nearly 2 weeks to get it in. I kept calling, and they said they never received the order. Then I was told they were processing the order and I would receive a call back within a few hours. No one ever called back. I called two days later, to hear again, they never received the order. Seriously? I had to call my Dr Office and have them re-fax the order 3 times. I continued to call and inquire about the order, with no one able to figure out where the order was. During my conversation with an employee, she stated that this order was filled in January. I told her the only order filled in January was the actual oxygen, not the pulse ox test/oxygen saturation test. The employee then realized I wasn't calling to order more oxygen, but the oxygen saturation test, which I clearly told her I was looking for, even explaining what the test was for, told me that I had the wrong department, and she couldn't help me, and the only two people in the department I needed were not in. This was on a Friday, so I had to wait all weekend to call back (luckily I was smart enough to ask for those employees names so I could actually speak with them and not have to go through the same BS of trying to tell them what test I was looking for, seems how the employee I had spoken with on multiple occasions wasn't smart enough the first 3 times to realize I needed a different department, wasting countless time because they did in fact have the Pediatricians test order). When I was finally able to get the department I needed, they were extremely rude, telling me they wouldn't deliver this test to my house, and if my son failed, he wouldn't be able to take the test again for 30 days. I feel like that is something for my Pediatrician to decide, not the company providing the equipment. So I had to take my preemie baby out in the snow to pick up this test that was nearly 30 miles from my house. And they told me I had to pick it up the next day. Why this company will deliver oxygen, but not this other test is beyond me, they wouldn't give an explanation more than "that's just how it is." After the test and discussing with my Dr, we felt comfortable taking him off oxygen, and it took them over 2 weeks to pick up their equipment. This was back in February 2019. Now in April, I check my bank statement, and they used my credit card they apparently kept on file, without permission, or even a phone call to state I owed more money. The statement stated it is a "reoccurring payment," but when I called they said it was for a second unit that I never had. I told the woman who answered the phone that I received a 1 month supply of oxygen, that included 2 large tanks and 4 small tanks, which I paid at the time of delivery in January. What worries me, is the fact they still have my credit card information, and will just continue to bill me for whatever "reoccurring charges" they want. The woman agreed to issue the refund, and that my card will no longer show on file. We shall see. Oh and I don't know where they get their cannulas from, but the infant size was way too small on my 8lb baby, and the next size up was too big for me, let alone a child. Very dissatisfied with all but the original interaction I had with...

Preferred Homecare: A Catalogue of Incompetence and Neglect

My recent encounters with Preferred Homecare have been nothing short of a nightmare. This company has exhibited a shocking level of incompetence and neglect towards their customers, leaving me deeply dissatisfied and appalled. Allow me to share the laundry list of issues I have faced with Preferred Homecare:

Misleading and Inconsistent Information: When inquiring about the wait time for a home oxygen test, I received conflicting answers from different customer service representatives. One claimed it would take two weeks, while another stated it could take up to a month. This lack of clarity and inconsistency is both unprofessional and deeply frustrating.

Lack of Queue Tracking: It is astonishing that Preferred Homecare does not have a system in place to track their customers' place in line for essential services like the oxygen test. This lack of organization only adds to the already heightened stress and anxiety experienced by patients in need of such tests.

Incompetent Order Processing: After confirming the existence of an order for the oxygen test, Preferred Homecare later informed me, a week later, that the order was not complete and needed to be sent again. Such a gross oversight on their part showcases a severe lack of attention to detail and highlights their inability to handle even the most basic tasks efficiently.

Inattentive and Inconsiderate Staff: The staff members I encountered during my interactions with Preferred Homecare over the phone were woefully incompetent and appeared disinterested in addressing my concerns as a patient. Their lack of focus on patient needs is both disheartening and utterly unacceptable.

Broken Promises: Despite being assured that I would receive a call back on multiple occasions, not once did Preferred Homecare follow through. This level of disregard for their customers' needs and commitments made only exacerbates the frustration and disappointment experienced throughout this ordeal.

Billing and Communication Failures: Despite making two separate phone calls to set up a billing portal, Preferred Homecare failed to assist me in this matter. Additionally, they were unable to provide me with any information regarding my bill. This lack of transparency and inability to handle basic administrative tasks reflects poorly on their overall professionalism.

Unhelpful "WeCare" Team: As a final blow, even when I reached out to the "WeCare" customer service team prior to writing this scathing review, they proved to be just as unhelpful as the rest of the company. Their inability to address my concerns further solidified my disappointment with Preferred Homecare's customer service.

In conclusion, my experience with Preferred Homecare has been nothing short of a customer service catastrophe. Their lack of coordination, incompetence, and neglect of basic customer needs has left me feeling frustrated, ignored, and deeply dissatisfied. I strongly advise anyone seeking reliable and attentive homecare services to look elsewhere. Preferred Homecare falls far short of their claims, leaving patients to suffer the consequences of their gross...