Residence Inn by Marriott Denver Southwest/Lakewood — Hotel in Lakewood

I stayed in room 332. I was told to leave without being informed that I have to leave. They never do this and said all rooms are sold out. I was told I was supposed to reserve at 8am but I'm starting to think that they're doing this to many people because even the housekeeper would ask me when I'm going to leave suddenly everybody start asking me when me and my kids have to leave so I spoke with the general manager and she questioned me asking why I didn't reserve yesterday but because nobody had told me nothing I have too much things in my room and I feel like they are doing this on purpose so that I leave and somebody richer than me can stay at this place I would not recommend this place to anybody who is not rich and you have to be rich in order to stay here but I do have money they have no idea.||||Also, general manager, Brenna or Brenda was rude. Asking "why didn't you reserve before then?"||||Then front desk Marie said "that's not my problem and that's your responsibility that you should know how busy we get"||||I have done rooms to extend and never had a problem. It is not kid friendly and I believe the next hotel room who stayed there for over a year complaint because they don't like kids. I had hotels call me if I like to stay or go. Do not go here they will tell you to leave last minute and take your money. Speaking from experience. Quality in and suites were cheaper and better and they would call and ask if we would like to stay or go. It's not an extended place. They don't want kids around. They don't like to hear a 20 month old screaming and yelling. Take your business who respects you and they charged my card 3 times.||||Updates!!||I spoke with the general manager Cory Fay. Oh wow rude rude and rude!!! Lol recorded him and he went off on me and said mean things to me. I had told him that that is not okay of how he talks to a customer he start questioning me questioning me and continue to question me because I was upset his customer service level is bad and I don't know why the CEO are not doing anything about this hotel but I feel like they need to be investigated because this hotel are not kid-friendly and they have people that's living there for years and who are also homeless as well I personally am not homeless have a place to go I am here for vacation and I work as a nurse with that said these people just don't care about nobody but themselves and I had checked him how customer service should work and customer service should be him listening to me understanding my concerns and to apologize to me that I am very very upset instead he continues to question me and Corey is the tall guy Young a little bit dirty blonde hair and be careful with that guy it's only nice to people who are white and I think they are racist here.||||To add this. I will spread the word as much as I can!!!. DO NOT COME HERE AS I RECORDED EVERY MESSAGE ON THIS HOTEL. Its not an extended hotel. You have to be rich. And that general manager was careless and over the phone he sounds morr rude than all the comments back he responds. Action are louder than words hun. Seriously, go get a new job. And stop trying to make marriott business bad. Everyone should be fired there. But I spoke to my attorney. And i already called the customer complaint i will make as much bad review as I can so no kids should suffer like i did. Both my kids started crying thay we had to leave last minute and i promised them i would take them swimming. The hotel, this hotel only likes rich white people. And when they saw us, we are judged by the color of our skin. And my oldest told me she cant believe the generosity was fake and that it is not permanent. These people welcome ypu a three day stay. They dont want you to be there. Even the housekeepeer contniue to ask when i need to leave. They only clean if you give them 20 dollars tips. Otherwise. They dont clean your rooms without money in return everytime. My room qasnt clwan 4 times already....

I stayed in room 332. I was told to leave without being informed that I have to leave. They never do this and said all rooms are sold out. I was told I was supposed to reserve at 8am but I'm starting to think that they're doing this to many people because even the housekeeper would ask me when I'm going to leave suddenly everybody start asking me when me and my kids have to leave so I spoke with the general manager and she questioned me asking why I didn't reserve yesterday but because nobody had told me nothing I have too much things in my room and I feel like they are doing this on purpose so that I leave and somebody richer than me can stay at this place I would not recommend this place to anybody who is not rich and you have to be rich in order to stay here but I do have money they have no idea.||||Also, general manager, Brenna or Brenda was rude. Asking "why didn't you reserve before then?"||||Then front desk Marie said "that's not my problem and that's your responsibility that you should know how busy we get"||||I have done rooms to extend and never had a problem. It is not kid friendly and I believe the next hotel room who stayed there for over a year complaint because they don't like kids. I had hotels call me if I like to stay or go. Do not go here they will tell you to leave last minute and take your money. Speaking from experience. Quality in and suites were cheaper and better and they would call and ask if we would like to stay or go. It's not an extended place. They don't want kids around. They don't like to hear a 20 month old screaming and yelling. Take your business who respects you and they charged my card 3 times.||||Updates!!||I spoke with the general manager Cory Fay. Oh wow rude rude and rude!!! Lol recorded him and he went off on me and said mean things to me. I had told him that that is not okay of how he talks to a customer he start questioning me questioning me and continue to question me because I was upset his customer service level is bad and I don't know why the CEO are not doing anything about this hotel but I feel like they need to be investigated because this hotel are not kid-friendly and they have people that's living there for years and who are also homeless as well I personally am not homeless have a place to go I am here for vacation and I work as a nurse with that said these people just don't care about nobody but themselves and I had checked him how customer service should work and customer service should be him listening to me understanding my concerns and to apologize to me that I am very very upset instead he continues to question me and Corey is the tall guy Young a little bit dirty blonde hair and be careful with that guy it's only nice to people who are white and I think they are racist here.||||To add this. I will spread the word as much as I can!!!. DO NOT COME HERE AS I RECORDED EVERY MESSAGE ON THIS HOTEL. Its not an extended hotel. You have to be rich. And that general manager was careless and over the phone he sounds morr rude than all the comments back he responds. Action are louder than words hun. Seriously, go get a new job. And stop trying to make marriott business bad. Everyone should be fired there. But I spoke to my attorney. And i already called the customer complaint i will make as much bad review as I can so no kids should suffer like i did. Both my kids started crying thay we had to leave last minute and i promised them i would take them swimming. The hotel, this hotel only likes rich white people. And when they saw us, we are judged by the color of our skin. And my oldest told me she cant believe the generosity was fake and that it is not permanent. These people welcome ypu a three day stay. They dont want you to be there. Even the housekeepeer contniue to ask when i need to leave. They only clean if you give them 20 dollars tips. Otherwise. They dont clean your rooms without money in return everytime. My room qasnt clwan 4 times already....

I stayed in room 332. I was told to leave without being informed that I have to leave. They never do this and said all rooms are sold out. I was told I was supposed to reserve at 8am but I'm starting to think that they're doing this to many people because even the housekeeper would ask me when I'm going to leave suddenly everybody start asking me when me and my kids have to leave so I spoke with the general manager and she questioned me asking why I didn't reserve yesterday but because nobody had told me nothing I have too much things in my room and I feel like they are doing this on purpose so that I leave and somebody richer than me can stay at this place I would not recommend this place to anybody who is not rich and you have to be rich in order to stay here but I do have money they have no idea.

Also, general manager, Brenna or Brenda was rude. Asking "why didn't you reserve before then?"

Then front desk Marie said "that's not my problem and that's your responsibility that you should know how busy we get"

I have done rooms to extend and never had a problem. It is not kid friendly and I believe the next hotel room who stayed there for over a year complaint because they don't like kids. I had hotels call me if I like to stay or go. Do not go here they will tell you to leave last minute and take your money. Speaking from experience. Quality in and suites were cheaper and better and they would call and ask if we would like to stay or go. It's not an extended place. They don't want kids around. They don't like to hear a 20 month old screaming and yelling. Take your business who respects you and they charged my card 3 times.

Updates!! I spoke with the general manager Cory Fay. Oh wow rude rude and rude!!! Lol recorded him and he went off on me and said mean things to me. I had told him that that is not okay of how he talks to a customer he start questioning me questioning me and continue to question me because I was upset his customer service level is bad and I don't know why the CEO are not doing anything about this hotel but I feel like they need to be investigated because this hotel are not kid-friendly and they have people that's living there for years and who are also homeless as well I personally am not homeless have a place to go I am here for vacation and I work as a nurse with that said these people just don't care about nobody but themselves and I had checked him how customer service should work and customer service should be him listening to me understanding my concerns and to apologize to me that I am very very upset instead he continues to question me and Corey is the tall guy Young a little bit dirty blonde hair and be careful with that guy it's only nice to people who are white and I think they are racist here.

To add this. I will spread the word as much as I can!!!. DO NOT COME HERE AS I RECORDED EVERY MESSAGE ON THIS HOTEL. Its not an extended hotel. You have to be rich. And that general manager was careless and over the phone he sounds morr rude than all the comments back he responds. Action are louder than words hun. Seriously, go get a new job. And stop trying to make marriott business bad. Everyone should be fired there. But I spoke to my attorney. And i already called the customer complaint i will make as much bad review as I can so no kids should suffer like i did. Both my kids started crying thay we had to leave last minute and i promised them i would take them swimming. The hotel, this hotel only likes rich white people. And when they saw us, we are judged by the color of our skin. And my oldest told me she cant believe the generosity was fake and that it is...