Spirit Halloween — Attraction in Lakewood

My son and I look forward to coming here every year, and we always spend a lot of money. I would normally give 5 stars because the employees are usually really friendly but today 10/03 after 10am, I went to return a costume and a couple of accessories. I had my receipt and original packaging. Instead of being treated respectfully, the cashier Betty was cold and dismissive. When I presented the purse and necklace (which were on my receipt but no longer had tags), she examined the purse and said, "its dirty, you used it!" I said, "No I didn't, I got it to go with the costume but im returning it". She made a face and picked up the necklace, "whats this?" I said "its a necklace you sell here" she acted like she was touching filth and said, "I can't return them." When I mentioned I had never had issues with returns before, her response was, “Well, you can try going to a different store then.”

I understand if company policy requires tags. However, the way this was handled—with attitude instead of a polite explanation—was unnecessary and unprofessional. A simple, “I’m sorry, but our policy requires tags for returns,” would have been enough.

I left the store feeling unwelcome and embarrassed, which is disappointing given how much my family enjoys Spirit Halloween each year. Betty made me feel like I never...

We exchanged a costume well within the exchange time. When we purchased the original we used the 20% of coupon. When we exchanges for exactly the same item, the manager charged us the difference saying that the coupon was no longer valid. It should have been a straight up exchange and then if they wanted to sell the exchange costume they could have at full price. The website offers an ongoing 20% coupon, I do not understand why it was not a straight up exchange. This company is progressively having issues. We won't be using this company for costumes got my business halloween parties anymore. To try to nickel and dime, now lose out on much...

I saw the last review saying this place always has empty shelves, but honestly, that’s not been my experience at all. I’ve been in multiple times and always see them bringing out new items and restocking. The shelves are full — the only things that sell out quickly are the viral products from TikTok, and that happens everywhere.

Every time I shop here, the store has plenty of inventory that’s neat and organized. On top of that, the employees are always so friendly and helpful — they’ll answer questions, check for items, and make the whole shopping trip a...