Costco Wholesale — Local services in Lakewood

I had recently purchased a lovesac from Costco.Com and I decided I wanted to purchase another one . So, I called Costco customer service and ask if I could purchase cash cards in a large amount to use on Costco.com with a cashiers check; she said yes. However, when I got to the store it was another story. I got there and told the manager why I was there, he escorted me to register 51 and told me a manager would be over soon; soon was twenty minutes later. This manager stood right in front of me and didn’t say a word to me. No hello, have you been helped , nada. He proceeded to speak on his walkie talkie as he walked to the exit door towards the membership counter; a very pretty employee came up to me and ask if I was the person waiting to purchase cash cards, I said yes. By that time the male employee who stood in front of me and walked passed me without uttering a word, returns and stops right in front of me. He never tales me his name, I noticed his name , on his name badge “john,” I explained to John why I was there and that I called customer service to make sure that it was ok to pay with a cashiers check. They even sent him an email stating this. He explained to me that he was not comfortable taking a cashiers check from me because they have had problems in the past with cash cards. I don’t get how my paying with a cashiers check can create a problem. I’ve been a member since 1985. I showed him my bank receipt showing a cashier check issued from my credit union and my current account balance. He told me he didn’t care about that, it doesn’t concern him. He explained he did not feel comfortable accepting my check and that he is the warehouse manager and he has the right to refuse my check. My cashiers check. Which according to Costco is a acceptable form of payment. However, if I came back with $6,700 in cash he would be happy to accept that as payment. Who wants to walk around with that much money in their pocket. Especially when you’re a female. I urge you not to call the regional like I did. I spoke with Lisa who told me to just wait and she would call into the warehouse to see if we could resolve the issue, she came back with a negative. When I ask for the corporate phone number; she informed me that they would just send me back to her. At this point it’s no longer about the check for me; it’s about treatment. The fact that his badge says,” member service is our number one job” but he never acknowledged me even though I was close enough to tap him on the shoulder. I’ll ask you as I ask Lisa and everyone else I talked to: “ if I told you to stand by the white car mark #12 and my manager will help you there , and you’re the only one standing at that white car #12; no else is there , and my manager comes by and does not acknowledge you in anyway… not a hi, have you been helped, not a hello or a boo , then walks all the way down to the exit door only to be told the person he needs to speak with… is you. How would you feel? My last 2% check was $694 and some change. My one for this year is $434 and change. I will never shop at this Costco again. He treated me like a thief and all but said so in action, words and deeds. Lisa at regional in garden grove was no better. I’m still waiting to speak with someone from corporate regional. We’ll see what happens. I did everything I was supposed to do. I made sure my form of payment would be acceptable. When I was told someone from Lakewood would call me (a part of his team) meaning assistant warehouse manager and given names of who may contact me; I wasn’t worth that much trouble and John had his membership manager call me to straighten out a situation that is clearly an upper level manager problem. When I called (425) again and told them what happened they said, that person should not have been the one to reach out to me. So they took it up a level and explained since it was end of day, I might not hear from anyone until Monday or Tuesday. So sad. There is so much more I could write about this day; however, mentally I’m exhausted, and emotionally,...

I am very unhappy to say that I had the worst experience tonight that a mother could endure from an employee named Judy. My son is 21 years old and he is Autistic. I take him out into the community and teach him life skills that will enable him to enjoy as much of a normal life as possible. We went to Costco to purchase a few items for him and some for myself. He receives his own money and I've taught him how to manage it and he is able to use his debit card without assistance. Therefore whenever we shop our transactions are separate. I am a Costco member and have been for years. As we approached Judy the cashier I asked for separate transactions. Without making eye contact with me she stated "I'll give you a subtotal for both" then proceeded to continue ringing up the items. Afterwards she gave one total. I attempted to explain to her that I wanted separate transactions so that my son could purchase his own items using his card. My name is attached to my son's debit card and I am a Costco member. I shop at Costco with my son monthly so this concept isnt new.  She rudely stated "that's why I gave you a subtotal so you can know what to pay and I can only take his card if the member's name is on it!" At this point I'm getting frustrated with her unwarranted attitude and my son is internalizing her interactions like he is doing something wrong. I show her both cards so that she can see my name appears on both then she proceeded with the transaction. I make my purchase and my son was next. As he attempted to enter his pin number she began pressing buttons on the register in a hurried manner causing his transaction to cancel. He had to unnecessarily repeat the process. She was projecting frustration towards my son and he became sad, apologizing to her for no valid reason. He did nothing wrong. She was completely dismissive and rudely stated "bye have a nice day" once his transaction was complete and took the next customer before we could even put our cards away or leave the register. Needless to say I  was livid! I asked to speak with her manager immediately. A manager named Erica came over and I expressed the issue and my displeasure with Judy. She treated  my son less than an individual and provided poor customer service. I was in shock that she could be so rude with total disregard for her  behavior. Another manager walked over in the midst of our conversation and offered additional assistance. Her name was Shannon. She stated that they would speak to Judy and provide me with a follow up call. As I walked out of the establishment I explained to my son that no one has the right to treat him disrespectful and that he didn't do anything wrong. My son said "why did the lady get mad at me?" I told my son that some people are not so nice. I shouldn't have to explain away someone's bad behavior but unfortunately we can't control other people. Shannon called about two hours later and offered another apology and stated Judy was retrained on how to handle a situation such as the kind that occurred. An in depth discussion on consequences to hold her accountable for her unprofessional and degrading actions were not provided in detail. My son has special needs but he is a person and should always be treated as such and if Costco is a place where my son is not comfortable then I am not comfortable...

Today, I had the worst experience at Costco. It was my first time using self-checkout, and I had no idea it would turn into such a nightmare. While scanning my items, I placed them in a grocery bag that Costco provided when I got my membership. I didn’t think anything was wrong with this, but a worker came over and asked what I was doing. I apologized and explained I didn’t know it wasn’t allowed, adding that she could verify I had scanned everything.

To my surprise, she grabbed my bag, took everything out, and went through each item one by one to check. After that, she stood right next to me, watching as I scanned every single item in my cart. I told her it wasn’t necessary since she had already verified everything, and she walked away without saying anything.

But then she came back and asked if I had a Costco membership. I showed her my card and explained that I wouldn’t be able to scan my items without one. She still questioned my grandmother, asking if she had a membership card too. I explained that my grandmother wasn’t buying anything—she was just helping me with my daughter while I shopped.

The worker then said my grandmother couldn’t be inside Costco without a membership. This felt like harassment. I told her to stop picking on us and let me finish shopping and leave. After I paid, I went to the customer service desk to file a complaint. I didn’t know the employee’s name, but I expressed how upset I was and even asked to cancel my membership. They didn’t care at all—no apology, nothing.

I’ve never been treated so poorly while shopping. Costco clearly doesn’t value its members, and after this experience, I’ll be sticking...