The Exchange — Attraction in Lakewood

"The Exchange " as an entity is a pretty decent store. It does have and may carry hard to find items.... but some are RIDICULOUSLY priced. Their selection of dvds, blu-rays, video games, vinyl records, etc are vast but LIMITED. Mentioned prior, OVERPRICED ITEMS due to reasons of the company's own (they'll say or mention their reasoning upon request) and their staff range from the kid next door to the burn out young adult living in his parents' basement, to the metel head. As far as the CLEAN CUT professional who is properly punctual...... I've yet to see; being a Lakewood resident all my life. In saying so, these personalities may conflict with certain calibers/classes of customers that may be paying patrons within. Here is an example of one of the worst visit and final visit to the store and I shall be breif. I once entered the store with my 14 year old son for a return/exchange; they (cashiers) didn't realize I was standing right behind him. The cashier was utterly rude too my son, who is very well mannered and respectful. It began with, "what do you need kid?" After hearing a few more of the cashier's lude and non professional customer service attempts, I stepped in. "Why yes, my son has a return. He would like to possibly exchange this item for another item of it's value". There was no apology to him or I. We just received cold, short and very brief service. It recalled to me that my trips to the store recently, had been unpleasant and been serviced by an array of unprofessional/rude store clerks. Any other establishment would try to make a customer or potential customer feel as though the are well welcomed. "The Exchange" fails at this. In short, with the RIDICULOUSLY PRICED ITEMS (there are some great items to find at ok prices) and HAGGARD CUSTOMER SERVICE, I would most likely not return or recommend this franchise store to my...

I was there to trade my entire collection of MAS*H which I know I have kept very well and clean. When called up to the counter they offered me only about $21 in cash. This was insulting to me first of all because it was all 11 seasons plus two of the movies which in store they sell anywhere from $14-$18 a season. Like I said they are in very good condition. Then I told the cashier that I would rather keep them. He said what were you looking to make on them. I told him I planned on way more than that. He told me "well that doesn't help me. How much did you want" . I told him my expectation of at least $75 because I've seen whole collections sell for around $150. And he said very rudely "well good luck with that." Honestly no matter what prices I would've told him he wouldn't have matched it anyway so I don't see the point in my being forced to share how much. Very rude. I'll...

If you’re in the city, this place is worth a visit because of all the items in the store. This is a smaller location than the others, but they still have a good selection here. Your odds of finding Apple products here are rather low however, but this location has its own specialty.

Pros: Has a little bit of everything. CDs, DVDs, records, games, game systems, Apple products, accessories, and more. Has a good selection of dollar CDs. In Lakewood, this place is great for non-gaming media. There’s a lot of that to be had here. Can have some decent deals on Wii, GameCube, and sometimes DS systems from time to time.

Cons: The smaller size may make it harder for some people to find items they’re interested in. Parking isn’t the best around here.

Visit it if you’re in the area looking for...