VK Furniture & Mattress — Attraction in Lakewood

Honestly I don't even know where to begin. I have so much to express, which typically isn't the case when reviewing places I've shopped or done business with. I feel that out of all of my reviews, out of all the experiences I've had through out my adult life thus far, I can honestly say that coming here & buying my bed has absolutely been one of the most impactful and memorable experiences I've had, DEFIANTLY in the top 3 for having the absolute best experiences. Let me begin with the greeting. I came in & without hesitation I was greeted by both May and his wife. The both of them are so genuine & so welcoming, frankly it was such a breath of fresh air. Now a days being greeted is a non occurrence all together & honestly that goes with providing good customer service as well. Speaking of customer service, both of them blew it out of the park, they were excellent... Thankfully and gratefully my experience at VK Furniture went absolutely above & beyond just proving good customer service, they we're stellar. May was eager to help me figure out exactly what I needed. I gave him details of what I needed, explained my severe back issues & he gave me wonderful advice on a variety of different beds, what they offered, how they would provide restful sleep, back support etc. So very informative, detailed & incredibly helpful. Making the choice of which bed I would be most happiest with was made so much easier having the information that I needed. Now once I decided on the bed we got down to the cost. I was so thrilled because May really did go out of his way to help me stay within my budget. I am on a tight budget and this purchase was honestly only made possible because of the generosity given by May. I was able to stay within my budget & with the research I did I know 100% that I received the absolute best deal out there, that is factual. I couldn't ask 4 more. I felt so moved by his ability to be so flexible, his desire to want to see me purchase my 1st brand new bed that I've ever bought for myself & how much he wanted me to be happy with my purchase. It really made me feel like I mattered, like I was actually important to him and his wife & I honestly couldn't believe how genuine he was. It made me very happy and that is putting it mildly So after all is said and done, after they delivered and also set up my bed, I'm left so beyond satisfied. This whole experience like I said was amazing. The delivery & set up went flawlessly. The actual delivery was earlier than expected which is always a plus.. I can't wait to find a our new rental, which we are planning on moving here in the next couple months. It was delayed due to unforeseen issues that arose but once we have found a place and we are approved, I will WITHOUT HESITATION be right back there to PICK out our new living room furniture, our new dining room furniture & anything else we may need & I'M SO EXCITED FOR THIS NEXT EXPERIENCE.. I WILL WITHOUT A DOUBT ENCOURAGE ANYONE who’s in need of any new furnishings or accessories to absolutely go to VK Furniture because you will be more valued as a customer & treated like your important to them just like I was.. I can't express how much I recommend going here for your next piece of furniture, it's a no brainer to me. It felt so good being treated like I mattered, like I was a valued customer, it's how customer service should be, it's better than any customer service I've ever received both in my past and especially in the present. Somewhere along the line customer service dwindled down to nothing and then it got even worse than nothing, it's almost like employees at the cash registers treat their customers like they are doing us a favor, not even realizing that if it weren't 4 us they'd have no job or paycheck.. It's astonishing how good customer service has disappeared in today's day and age. VK Furniture has absolutely set the bar. They have shown what superb customer service is & what it should be. THAT'S 4...

I realized everyone's experience is different so I am only sharing mine. This place ripped me off badly as I bought a quality futon and it broke before the warranty expired. I stopped by the store last week 12/5/18 and spoke to the owner. She told me she would call the manufacturer and called me back but unfortunately after waiting 2 weeks for an answer I had to follow up. She just told me there was no warranty and that she would give me a discount for my next purchase. Who would want to buy something at this place after an Incident like this?

The bad: futon was not repaired and warranty was not honored.

The good: Lesson learned. Never buy anything from a small place that will not honor a warranty.

The ugly: place does not live to their reputation and good comments from other buyers so be aware of this place.

I bought furniture from high end stores in cerritos in the past and I was happy with the quality. I don't even know what I was thinking when I bought furniture here. Other people are happy with the store but the real test is when something goes wrong with their purchase you made and see how the stores handles the situation.

As a side note: You are heavily encourage by the owner to give him 5 stars before your experience. This would be compatible to giving a restaurant a 5 star rating before even...

I came in to the store to browse around, the owner May greeted me with a smile on his face. He was very attentive & told me to take my time to look around, I was able to look around the showroom with no rush and able to try out at the furnitures with no pressure from the owner.

He was able to answer all my questions on the items that I was interested in. With no doubt, I knew that that's the kind of customer service I was looking for. He walked me through the process and even if I was not really planning to get something, I ended up purchasing that day because he was willing to work with my options.

I was just really trying to look for sectional couch and I even bought a dresser with mirror because of his offer.

The quality of my couch, dresser with mirror is excellent, I am so glad I made the purchase, and I highly recommend going...