Jewelry Doctor — Attraction in Lansing

Will never go here again...went in to get my ring resized everything seemed good. Until the woman at the counter took it to the master jeweler (who has 30+years experience)the employee (Lauren? I believe was her name) who then told me and I quote " Don't shoot the messenger but after having the master jeweler look at your ring, it isn't worth our time because he doesn't believe its real gold." I was a bit deterred by the employees tone but left without further question due to how rude she was when she returned to inform me of my not real gold ring. I called back up to the store the following day to ask why they couldnt resize the ring, I was informed if it wasnt a precious metal it could damage the ring (which is totally understandable)... so thus far everything seems normal. I did speak with the manager, he did apologize for the employee I dealt with prior. BUT here's the kicker I took the ring to be tested because it is stamped 14K and believe or not its a 14K white gold ring so not only was my time wasted and i was treated rudely at the counter, I was also lied to about my ring and further more they showed no care or interested in seeing if I wanted it tested not that I'd waste any more time or money at this place of business. I guess ultimately I'm just sadden with this experience. The ring is my engagment ring and I dont care the cost of it (it's more about what the ring means to me) but to have a company show so little care or interested says enough to me. And hopefully this review will help prevent this type of experience for anyone...

Unprofessional work and customer service. I wanted the battery replaced in my Tissot wrist watch. i didn't think it would turn into this. Stopped in at my lunch hour and dropped it off as i went to do some banking. I returned just 15 minuets later and was happy to see it was finished. I was running late so I paid and was on my way back to work. When I returned one of my employees said I see your wearing your watch. He asked to see it and i removed it from my wrist and while he was looking at it asked what happened to the back case? I wasn't sure what he was talking about but sure enough there where two big scratches on it. I immediately called the Jewelry Doctor and was told occasional the tool used to remove the back cover sometimes slips and causes this to happen. I asked if I could bring it in and see if they could possibly buff them out. they said sure and sorry it had happened. I stopped in after work and a young lady went and retrieved the Manager. Rick was his name he went to the bench and inspected the damage and then came over and said it would probably be damaged even more because he would need to remove the watch band and remove the case to buff it. I then said I thought I brought it to a professional for the battery replacement and could have used a needle nose pliers to take the back off but I didn't want my 600.00 watch damaged. Rick said he wouldn't do anything else for me and I left. I have never seen such poor...

Seems you can't give 0 stars... Basically they stole a chain I had in for repair! Yep, I paid about $20 for a repair and I now have no chain at all! I used to think a lot of them and told all my friends...

Now I would make sure you take a photo of whatever you leave with them and document exactly what you are leaving (assuming you can't find somewhere else!).

Here is my story: My lady friend's necklace broke so I of course took it to the Jewelry Dr for repair. They recommended replacement instead so we went back to look at the other chains they got in (didn't have them when I was in initially). We didn't like any they offered so decided to get the original repaired. I went back when it was done, paid for it and took it home. Guess what - it was not only not the same chain, it was about 5 inches longer! I called and they asked me to come in. When I was there they looked at the order slip and measured the chain and told me that the chain was exactly the same length as the store sales person had written on the slip of paper. Wouldn't even listen to me that it was a different style of link and length! Didn't offer to give me my money back for the chain they gave me in place of the one I took in. So now I have no chain and have to figure out where I got the original so I can...