Macy's — Attraction in Lawrence Township

I order items for pick up and notice 2 items are missing. Call customer service and no answer. Go through online chat and they tell me to just wait and pray for 48 hours for their system to process because they can’t do anything on their end or to contact the store I picked items up. I go to return some items anyway and the store and manager try to tell me to call customer service again, which I did. They try to tell me it’s not their fault and it’s their fulfillment center’s fault and try to argue with me for extended period of time that their actual store ‘s fulfillment center did what they could, but the 2 items that were missing came from the online fulfillment center from who knows where - the manager was getting mad at me and was happy to argue with me for an hour and waste further time. I told her plain and simple - your app and site that I ordered form told me to pickup ‘this list of items’ and you only gave me ‘these items’ and owe me 2 item. Plain and simple. Your team and store only gave me these items and 2 items are missing and they aren’t cheap items. I don’t care whose fault it is and good for you that your store fullfillleent center can do their job according to your own personal standards as a managers - but you still owe me a refund or replacement for the 2 items that are missing and I don’t care at what point of your logistics or justifications lead to the mistake - you need to fix this problem… simple as that. She acted as if she expected me to walk away scarified after telling me that it wasn’t her store’s fault, but the online fullfillment center’s fault. After giving her an idea of what common sense is and what actual customer service pertains — customers on line picking up their orders are amused.. as would I. And the managers just stares at me blankly - dumbfounded - as I just explained how to do her job for her, but still is pissed that I don’t just disappear out of thin air — then tries to call customer service and can’t get through and gets flustered. She just wants to cancel the 2 items at this point and after going through all this and it being the last day of the sale — I tell her to just send me the 2 items that are missing. Finally process the refunds I want and reorders the 2 missing items… what she should of done in the first place - I mean what did they expect me to do - just eat the loss after hearing their little childish blame game and pointing of fingers - ridiculous. I as a purchasing customer who bought and should receive x amount of items, deserves x amount of items and the service till I receive them… they acted like it was supposed to be a gift for them or something — like they wanted to keep the 2 items for themselves - honestly don’t know why they gave me a 30 minute run around on who to blame. As a company and customer service - Rectify the problem as quickly as possible and hassle free… they acted as if it was rocket science — demanded my actual phone for 45 mins to “look through my order” when everything is in on their computer in front of them, demanded my drivers license, my credit card…, my email, phone number, and was expecting them to ask for my social security, 6 points of ID, and my passport - for a simple refund/replacement/exchange… she still trying to tell me that her store is not at fault after completing what she needed to do in the first place. Someone needs to get through her head — no one cares who fault it is - her job is to fix it… not just stand there arguing with the customer and getting nothing solved… ridiculous. She just didn’t want to do her job - complete...

This review is for the worst customer service that I received from the furniture department manager at Macy's at QuakerBridge Mall, Mariah Kashadi. As a Macy's platinum card holder for many years, this lady treated me in the worst possible way a customer can be treated when returning an item. I bought a coffee table online, paid an extra fee for a shipment, but the table was left on the ground floor in front of our building, while we live on the second floor!!! It took me 45 minutes to take the heavy box to our apartment. When opened the box, the A&B Home Coffee Table was the worst quality possible for a $1700 coffee table!!!! So I checked the email receipt that I had received and there was a RETURN IN STORES barcode. So, I put the table in the box, took the heavy box down the stairs, and drove to the closest Macy's store. Went to the furniture section, and this lady refused to accept the return saying that I need to take the table back home and wait for UPS to pick it up.....During all the one hour that I spent convincing them to take the table in the store, this lady was extremely rude and unprofessional and treated me in the worst possible way. In addition, later I learned that she could have accepted the return in-store, while she didn't, and made me take the whole heavy box back and go through a very hard time to return the chip quality item back through a UPS store. I will definitely report this lady to the headquarter to avoid such an experience happen to other customers. A manager needs to learn that if there is a business that is because there is a customer. Meaning that a customer is the most precious asset of a business! So when you don't know how to treat a customer, you do not deserve the business and the job that you are running. I do believe this is true for all businesses and jobs and we all need to treat our most precious assets (costumers, clients, patients, students,..) in our job with the utmost respect and if somebody doesn't care about customer satisfaction, s/he should not work as a MANAGER of any business, let alone Macy's as a well-known store which can lose their customers simply because of poor...

Boy, a lot of people hating on Macy's! Not quite sure why, this place doesn't seem so bad. That being said, I am NOT anything remotely resembling what you'd call a shopper, so take my opinion with a grain of salt. My entire review is based on the men's department. They had a killer sale on suits going on, and I was in desperate need of one or two. I could've taken advantage of the savings from the convenience of my home online, but seeing as I hadn't bought a new suit in over half a decade, I decided I probably ought to be properly fitted. Good thing I did, my estimate was not correct. A sales man quickly sized me up an put me in a nice 46 R then brought me over to the star of the department, a tailor named Thomas. He didn't even get me up on the stand. Told the salesman to go get me a 44 L in any color and went back to work while he waited for him to find one and for me to get changed. The man knows his business. I thought it fit me like a glove and would've gladly worn it off the rack, but he suggested a few minor alterations. Again, he was right. When I went back to pick the suits up this week, they look even better on me. Thomas' expertise, professionalism and sense of humor bumped this place up from a three to a four star experience for me. Look, I'm not going to gloss over things here. Retail shopping in major chain stores today ain't what it used to be. Yes, sometimes it is difficult to find help. Yes, there won't be the inventory that you can find online, but sometimes you just want, or NEED to see the merchandise or have a professional's feedback. If you do, you could do far worse than Macy's. And if you're looking for an amazing tailor to do some alterations, ask for Thomas by name. You won't be...