Loggia at Thanksgiving Point — Local services in Lehi

Sadly, our wedding planner was absolutely awful. I will not mention this woman’s name, but things soon soured after meeting with her while my (now) in-laws were in town from Peru. Together, we all visited the venue to review the details of the wedding about 2 weeks prior to our special day. Bless their hearts, my in-laws don’t speak English so my wife would have to translate for the wedding planner, and then they would converse back forth like this. While this was going on, I happen to look up at our wedding planner and she looked so annoyed and bothered by this. Her eyes were rolling and she was continuously heavily exhaling with annoyance as if she was burdened by this exchange between my wife and her family. Her responses felt rude and very quick as if she didn’t want to talk to us anymore. I want you all to know how sweet and wonderful my in-laws are. They are the most humble kind wonderful people you will ever meet. They exemplify what it means to be Christlike. Also, nothing that we were discussing was out of the ordinary, only asking basic questions about our wedding. In fact, we asked only basic questions. At this point, I was faced with a moral dilemma on how to handle this. I was so angry and upset, but I did not know what to say or do. Put yourself in my shoes, it was literally two weeks to our wedding date, invitations were already sent, and my wife’s family all came from Peru to be here. If I got mad and lost my temper at this woman, only negative things would come of it. We would either potentially lose our spot or have to go find another venue two in weeks which would be absolutely impossible. So I kept my mouth shut, and I didn’t say anything and kept the peace for my wife’s sake. During wedding rehearsals, she seemed annoyed that she even had to be there. She was very rude and had an attitude throughout the duration of the rehearsal. On our wedding day, we tried calling her and could not reach her on the phone because she had to unlock the bride’s room.

We paid everything on our invoice, however, while we were on our honeymoon, we get a threatening email saying that we still owed $1000. How is that even possible when we paid everything that they gave us to pay and there’s no way that we could have had our wedding without paying everything before the day of the wedding!!??? We got all of our records together and showed where we had paid everything. She sends us a message, threatening litigation and other strong unnecessary wording. I’ve never felt taken advantage of or mistreated more than I have with this company by this woman. Knowing that the cost of taking this to court would be far more expensive and cause much more trauma to my dear wife, we chose to make a deal with them and pay half of that. Mind you, I have the documentation that shows that we paid everything they asked for. Finally, this woman admitted that this was their fault. So my experience with this company was extremely disappointing, upsetting, and downright unethical in so many ways. I can’t even begin to explain. This short review that I’m giving doesn’t even do it justice. I’m not the type of person that gives these types of reviews. Typically, I just let things go; however, I owe it to everyone who is considering this venue to let them know...

Summary: If you value what’s in your wallet, you will choose a different venue for your event or wedding. You will be charged a lot over the contracted fee. We had our daughters wedding there a month ago and we were very explicit on the contract to not go over on food, linens, etc. Over and over again we reiterated this. The event was nice. But afterward things soured quickly as we got a bill for $1300 over the contracted price. Lots of turnover of staff and accounting problems led to this mess. After spending much time dealing with it, they finally agreed to takeoff the additional charges except for taxes. That was OK and we authorized that amount sent to us on an email. When it charged our credit card, it was an additional $200 over what we had been told and agreed to. $1300 or $200 over is not OK by anyones wallet . They made up some accounting excuse and we are currently disputing this with the credit card company. They cant stay to the amount on the contract and you can never get anybody to answer you via email or get anybody on the phone. I recommend taking your event to a place with customer service and who doesn’t sour the experience with ridiculous fees afterwards that...

I'm a wedding videographer, and in all my years have never witnessed such horrible customer service from a wedding venue. There was a thunderstorm in the forecast, but the Thanksgiving Point wedding planner told the couple there was no room to move their event inside (despite the many, many empty ballrooms on site). When 7pm rolled around and the storm winds started blowing over the tent and causing vases to shatter to the ground, the wedding planner was nowhere to be found, leaving a couple and their guests in literal danger. Finally a teenage employee came and guided everyone to a small cafe, where the couple tried without success to get a hold of their wedding planner and ask what the plan was. She was MIA for the entire evening (the teenagers were relaying messages from her as she sat in her office) and the couple ended up cancelling their entire reception.

As a popular and well-staffed wedding venue, Thanksgiving Point needs to have a solid backup plan in place for their outdoor weddings. I don't think the couple even got their money back.

Moral of the story: If you pay the $10,000 to get married here you'd better pray the weather cooperates or you might not get to...