GameStop — Attraction in Livonia

I went into this GameStop with the intention to buy a DS and dock for my kids. There were two employees. One was helping another gentlemen, and the other a young lady was deeply engaged with her phone. When I walked up to the counter she looked up at me for two seconds then went back to her phone. When the other employee a gentlemen was done with the other customer he proceeded to ring up a couple action figures I placed on the counter for later. He then asked if I was getting anything else. That’s when I told him I actually came in to buy a Switch console and I had some questions. Before I finished my sentence he said “what’s there to know” in a very condescending tone. Made it seem like I was bothering or inconveniencing him. At that point I just told him don’t worry about it I’ll spend the 600 bucks at Target. So he knew I was choosing to take my business elsewhere because of his tone and also the young lady viciously scrolling on the clock instead of helping customers. I get it, GameStop is GameStop but this behavior is going to bankrupt them eventually. There’s only so much money to make off unconscionable trade in agreements. If you expect to be treated nicely go somewhere else. I should say the gentlemen did try and correct his behavior after he realized what he said and how he said it. By that time it was too late though. A little piece of advice, don’t judge a book by its cover, and don’t get a job in retail if you don’t like talking to people. The DUNE action figures I picked up were sweet though. That’s what the 2...

Wanted to share a experience here. A small while ago I made a purchase of a few games, accessories, and 1 preorder for a ps5 game, with a trade in. For my trade credit I specifically stated verbally each and every cent. Also explained that I did not want credit towards today's purchase or to have any subscription of any kind. Well, what happened is after I said no, another worker attempted to gain a club membership asking at minimum 10 times, then the manager did the exact same. I was irritated that they could not accept no as an answer. When I came back for my preorder should have had approx a 20$ balance but I was told I owed 70$. I reviewed everything and I had insurance on games, money deducted from accessories that I didn't noticed because of how high the bill was. The manager said she was not the manager, while another said they were in charge when it was not true. Told to take my problems somewhere else. I called customer care and was promised something they never actually gave me for the experience. I was reminded of why I should never shop...

During this trying time, the staff there has been so friendly and helpful. I went up there just after New year's to buy the Switch for my kids and I had them with me. I'm very protective of them during these times of health crisis so I was very leery about bringing them into the store with me. There happened to be no other customers so I brought my children in, of course the Switch was out of stock but I let the kids pick out a game anyways. The staff was so patient with my kids questions (they are 9&5yrs old) even as goofy and random as the questions were and they helped them pick out the perfect game for their age and it was even a multiplayer so they could play together. They even suggested a night light when my youngest said he was afraid of the dark (which he isn't lol) and it was Boo from Super mario bros. The fact they included my children and made them feel special was a major...