5550 Wilshire at Miracle Mile by Windsor Apartments — Attraction in Los Angeles

5550 Wilshire experience: My child indicates that Crystal Beard is verbally abusive, dismissive and a "bully."

The Windsor office lied about an event they said involved my dog Puppet and me. It didn't happen. I was not home and the dog walker had the dogs. This incident was reported to us through a notice to remedy or vacate sign taped to our door two weeks after it allegedly happened. Kaitlyn indicated she should have called first. I can verify exactly where I was at the time of this alleged incident.

Windor Management stated that I asked for the elevator to be empty when we're in it. I did not ask for the elevator to be empty when we were in it with our dogs. We said, given, what was reported we would move the dogs up and down in a stroller but wanted assurance that would be sufficient. This conversation started with Kaitlyn but was interjected into by Crystal Beard who became verbally abusive and dismissive. I have multiple records documenting this distinction. It's ignored.

Windsor communities maintenance worker (not Jermaine ' who is great) told the office we had a rabbit. We do not. Crystal Beard called me while I was in Africa and called my child a liar.

When asked for a maintenance request and asked them to call because I was recovering from surgery the management sent a maintenance worker to our door (not Jermaine) and he repeatedly rang our doorbell - 6 times. I have record of this request for a phone call first where I explicitly state I am recovering from surgery.

Crystal Beard sent an email stating she and I had spoken on the phone about an issue. We had not. She said it was a "typo." That's when she called me aggressive and got her late firm involved. I have written record of this.

We had no dishwasher for more than a month. With Windsor management continuing to replace broken ones with other broken ones. Multiple times. I have all those requests.

Our ceiling leaked - significantly- during the rainy season. When reported it was initially ignored. Then a hole was cut in our ceiling. It stayed like that for months. I requested, multiple times, to have a schedule of repair and was ignored. Ultimately, I was forced to call the city.

Despite the volume of preparations needed to prepare our apartment Windsor Communities chose to give us the minimum of 24 hours notice to make arrangements. When I said it wouldn't be possible because we were out of town and we'd need more notice they mis-informed the inspector saying I had refused. This was false. Keep in mind this made three rooms in my house unusable.

We let two workers in at the scheduled and original time. They spoke to my housekeeper and said they were going to get paper and left. Not returning.

We heard nothing from Windor Communities only from the inspector who informed us of the false statements made by Wallace Law about us not cooperating. They failed to mention we asked for more information, requested a reasonable amount of time and attempted to communicate. I have this well documented and the city inspector can verify this.

We had to hear from the city inspector when it was to be rescheduled- with no information about how long it would take. Despite us repeatedly asking so we could accommodate. I have this well documented.

Despite asking for a time schedule ' we were ignored. Our house was 2/3 uninhabitable for 14 days. We had to hire help for our dogs and find alternative accommodations. We have not been provided any assistance or financial compensation. This was a structural issue with the building.

The latest absurdity being that I asked for a revision to our lease renewal I received notification today that I never received it because I "unsubscribed" from their email list - which doesn't make any sense, at all.

This is 14 examples of abuse by Windsor Communities and Wallace Law and shows a pattern of lying to officials and ongoing...

I’ve made several attempts to contact your office through calls, texts, and emails. No one has responded. Leasing agent managers Ashley and Denae do not include signatures or direct contact information, making it impossible to get help or accountability. They are quick to deny someone but don’t try to figure out a solution. Which the attachment shows they go against their own documented rules. Initially, my housing voucher was denied. That is illegal under California Government Code section 12955 and Senate Bill 329, both of which protect tenants from discrimination based on source of income, including Section 8. If you get guaranteed rent paid in full with no issues and proof from precious managers that the tenants were great. This goes deeper and needs to be fixed especially this day and age.

These people lack empathy or ability to follow their own rules. This pattern shows systemic negligence and possible discrimination. I have filed complaints with the California Civil Rights Department, HUD, and the local Housing Authority. You are risking investigation, lawsuits, and the potential suspension of your licensing and ability to legally lease in California.

This is about real people trying to find stable housing. The lack of professionalism and disregard for the law is unacceptable.

Below is their copy and paste response. However, I provided all documents per the document below from your community. You still denied me and why would I discuss anything if Denae or Ashley your management team, have not responded or reviewed my application properly. Along with the good faith letter from my current manager of almost two years. Let's not forget people the voucher covers over $4k and is paid on the first of every month. Leaving them with no worries. So now we must ask, what's the real reason?? Source of income discrimination, specifically against housing choice voucher holders (like Section 8). In California, that’s illegal under Government Code...

As a long-term resident, I am happy to say that 5550 Wilshire, while always an above-average property, has turned a corner under its latest manager, Crystal Beard. Despite the difficulties of COVID, the staff has gone above and beyond to maintain as much normalcy for us residents as possible. During these uncertain times, they have placed their health on the line daily for over a year and I think that deserves to be acknowledged.

It’s the small things: guest appreciation weeks with breakfast delivered to your door, standup comedy night (via Zoom), pet of the month, the addition of the rooftop gym during COVID and other innovative ways that management has come up with to maintain a sense of community and an exceptional level of service.

A real superstar is Assistant Manager Kaitlyn West whose cheerful demeanor and willingness to go above and beyond really sets a high bar. Her dedication to her job is evident in her attentiveness to the wants and needs of residents. In a pinch, Kaitlyn has proven to be readily available with a creative solution, a laugh and a kind heart. It really makes a difference after a hard day when you can’t locate a package or you have a random appliance emergency. Kaitlyn has gone above and beyond to attend to our needs.

With so many new luxury apartments popping up along the Miracle Mile, I could easily move elsewhere. But the team here has really been top notch since Crystal came aboard. With the addition of Fernando, Sal and Miguel who keep the place running smooth and nearly pristine, 5550 really feels like home. Kudos to Crystal, Kaitlyn and staff during what has been an exceptionally difficult time for us all. For my family, they have been among the unsung heroes of...