Einstein Bros. Bagels — Restaurant in Los Angeles

Because my office was right down the street, I was going to this place every day for many months as a steady customer most of 2019. I was getting charged a different price for the same thing depending on who was ringing it up, but I noticed that whenever I was being given a hard time, it was always the female employees (just telling the truth).

So I'm in there talking with the two young guys working that morning, and I pointed this out. We were having a light-hearted conversation when all of a sudden the female supervisor comes storming out trying to wield her authority, demanding that I be charged more than he was charging me. I'd like to point out that this is the same company as Noah's Bagel which I have racked up many rewards with, so I know that the guy is charging me the Exact Same price for the Same Item I've been getting from Noah's.

It was more important for her to flex her feminist-supervisor muscle and argue with a customer than to provide customer service to a person who's every day purchase amounts to $1820.00 per year. Just goes to show how shortsighted many so-called managers are, and how they don't understand the way business really works.

I have since taken my business to the Noah's Bagel on Larchmont where I am Not overcharged and my business is appreciated with a very kind and professional treatment by the staff. The two young guys who worked here at the time were very cool. I hope they are not suffering under the tyrannical management style of their seemingly feminazi...

OWNERS PAY ATTENTION - you have some pretty bad workers!!! This is a horrifically run place! Totally incompetent and rude workers! Nobody knows what they are doing and on top of it all, they take an order, you pay for it and you wait for it, and, after 15 minutes, they tell you that they actually don’t have the cinnamon buns that you’ve been waiting for! The Hispanic lady actually told me that their cinnamon rolls had been there for over a week. For a week??? Have all their baked goods been there for over a week too? What kind of place is this? They have no plastic forks or knives, no paper plates! Nothing! Worse than you would treat a pet!!! They have a nasty attitude and are all speaking Spanish to each other! Are we in the United States or a foreign country? Disgusting service - they should all be replaced by polite and competent people instead of these useless workers! Maybe getting some paper plates and plastic cutlery might be a good idea too! Very unpleasant experience!!! This business will not last long with this type of service. OWNERS PLEASE...

The food is okay, but the service is terrible. The staff seem untrained and don’t know what they are doing.

Two weeks ago, I placed an online order. When I picked it up, I asked if everything was in the bag. They didn’t even check and insisted it was correct, but one item was missing. When I pointed it out, they first denied it, then finally admitted it was their mistake. Still, no apology—just told me to grab one from the front. Very disappointing.

Later, I received a survey email and was given two complimentary bagel coupons.

Today, I went back to pick up another online order. When I showed the coupon, they told me I had to “make a purchase.” I explained that I had already made an online purchase, but they didn’t care and insisted otherwise. The coupon clearly said “complimentary” with no mention of purchase required. I didn’t have time to argue, so I just left without the bagel.

Overall, very frustrating. The workers need proper training on both customer service and...