Acuity Eye Group & Retina Institute of California — Attraction in Los Angeles

Dr. Chen is a phenomenal doctor. He managed my mother's glaucoma for over a year. My disappointment is towards the staffs in this office. When we requested my mom's refill prescription, they always gave us false promises to the point that they stressed out my mom for almost 3 weeks. I'm not surprised that my mother's eye pressure is high. The staff lacks communication, lack organization, lack of time management, and lack of conflict resolution towards the patients. For 3 weeks we tried to refill the prescription, we had been calling back and forth to the office and pharmacy, as per the pharmacist "we need to contact the doctor's office for authorization". We had been calling the office too and as per Ann and Irene, their "office lead Yanik processed it already". I even called my mother's insurance and as per insurance " no one requested authorization for this medication and there is no way that this medication will not be approved, we can use the other generic, but the doctor's office doesn't submit any paperwork" My only hope is, this conflict will not happen again. I understand that there is a shortage of a nurse, medical assistant and case managers, clinical manager, and office lead. I'm a nurse and a case manager too. But I made sure I don't give my patients and their families stress over their run-out medications. I made sure that I process their "authorization or prior authorization for new medications before their medication is finished." We missed Cathy, she is very tenacious and she keeps her promises towards the...

First I want to say that this is the worst experience I've had thus far. They were understaffed and so unprofessional. The receptionist did not even ask for my ID or my insurance card she just told me to sit down and wait.

When I first walk in for my appointment there was a man helping a lady with fixing her glasses to fit her properly and instead of doing that he broke them right in front of her. I know for a fact that this lady had been waiting for her glass for quite some time because I overheard her complaining to the man that she was tired of hearing people telling her different times and days to pick up her glasses.

The front receptionist did not tell me that they did not do fitting for special eye contacts. but the receptionist did not bother to tell me. The doctor had to tell me. I wasted an hour and a half just to be told they cant help me with what I made the appointment for.

NEVER coming...

It is January 3rd, 2024. I went it to this location as a new patient. I can't seem to understand the negative reviews. I was greeted politely and assisted immediately as I entered the facility. The front desk staff was very helpful and prompt with my new patient paperwork process. I waited no longer than 10 minutes before I was called in by one of the optician assistants. The service was fast and very efficient. I am a die-hard introvert, so the level of comfort and care provided, I will say, was outstanding. Dr. Vivian Chau was excellent and quite patient when it came to helping me figure out my new prescription. I also received a big help from T. Lopez, who was kind enough to give me her opinion on which frames looked best on me. It was an all-around great experience. Can't wait to return to pick up my new prescription glasses. Thank you all for your...