Best Western Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA

ZERO STARS! This was our 6th stay at this location and was by far the worst ever! New Management/Owners? Phones were locked this time so we couldn't even use our toll-free calling plan to call home or pull messages from our home phone. That was more than disappointing. We couldn't call home and missed an important call regarding a medical test message we needed to know about. We don't make long distance calls while on vacation. We have a pre-paid calling plan so we can use a toll-free number that charges to our pre-paid plan. We couldn't dial out! First time ever this has happened at a hotel where we couldn't dial a 1-866 number! The TV was set to shut off at 60 minutes "to save electricity". Real pain in the butt when watching a movie or a baseball or football game to have the TV shut off after an hour and had to turn the TV back on again! The staff were rude and not helpful at all! No smiles or appreciation for our business. More like being treated like an inconvenience. The guy in the mornings was clueless. One would think your front desk staff would be helpful. No, this fella in the mornings didn't know which way was North or South and he said he was not good at that kind of stuff and when I asked where Milner St. was, he said he didn't know, but I found it myself by walking a half a block away. The Manager didn't know why the phone was locked (bull!) and it wasn't "fixed" until almost near the end of our 4 day stay. To make matters worse the Manager called and woke us up at 11 pm to say the phone was fixed. Who the hell calls at 11 pm!? That scared us as we thought something was wrong at home! The TV was never changed to stop turning off as they supposedly didn't know where the master remote was. The Manager mentioned compensation for this nonsense but didn't come through with that either. Instead, I had to ask at check out if the Manager gave us a discount as mentioned. Was told no he didn't and was given a measly $10.00 off per night from the desk clerk for the inconvenience This was more than an inconvenience! Nowhere near worth the over 175 bucks a night they charge. Will never stay here again. Previous stays here were great, this one sure wasn't. We don't like being treated like a thief at a fly by night motel. We always use Best Western for all of our trips but this hotel does not deserve to use the Best Western name.