Best Western Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA — Hotel in Los Angeles

ZERO STARS! This was our 6th stay at this location and was by far the worst ever! New Management/Owners? Phones were locked this time so we couldn't even use our toll-free calling plan to call home or pull messages from our home phone. That was more than disappointing. We couldn't call home and missed an important call regarding a medical test message we needed to know about. We don't make long distance calls while on vacation. We have a pre-paid calling plan so we can use a toll-free number that charges to our pre-paid plan. We couldn't dial out! First time ever this has happened at a hotel where we couldn't dial a 1-866 number! The TV was set to shut off at 60 minutes "to save electricity". Real pain in the butt when watching a movie or a baseball or football game to have the TV shut off after an hour and had to turn the TV back on again! The staff were rude and not helpful at all! No smiles or appreciation for our business. More like being treated like an inconvenience. The guy in the mornings was clueless. One would think your front desk staff would be helpful. No, this fella in the mornings didn't know which way was North or South and he said he was not good at that kind of stuff and when I asked where Milner St. was, he said he didn't know, but I found it myself by walking a half a block away. The Manager didn't know why the phone was locked (bull!) and it wasn't "fixed" until almost near the end of our 4 day stay. To make matters worse the Manager called and woke us up at 11 pm to say the phone was fixed. Who the hell calls at 11 pm!? That scared us as we thought something was wrong at home! The TV was never changed to stop turning off as they supposedly didn't know where the master remote was. The Manager mentioned compensation for this nonsense but didn't come through with that either. Instead, I had to ask at check out if the Manager gave us a discount as mentioned. Was told no he didn't and was given a measly $10.00 off per night from the desk clerk for the inconvenience This was more than an inconvenience! Nowhere near worth the over 175 bucks a night they charge. Will never stay here again. Previous stays here were great, this one sure wasn't. We don't like being treated like a thief at a fly by night motel. We always use Best Western for all of our trips but this hotel does not deserve to use the Best...

My son stayed there with friends for a trip and he left behind a headband that was a gift from a friend at Christmas and very important to him. When I called and talked to the ONLY manager, Peter Kumar, he told me that there is no way my son could have left it because it's not in the lost and found. I told the manager that he absolutely DID leave it there and asked if the housekeeper would have thrown it away or kept it and I was told AGAIN that there is no way my son left it and I better not accuse his staff of stealing. Also, while he and his friends were there (for 4 nights), the manager was rude and disrespectful to them MULTIPLE times. They were MILES from home and had already had a bad experience with the hotel the booked originally denying them their rooms because no one was 21 and then had to deal with disrespect from this man and his staff. While there, my son's friend tossed a wallet to another friend and it hit the TV and broke it. When they called down to the front desk (immediately) they were told they would have to talk to the manager in the morning. When they did, the manager said it would be $650.00 to cover the cost of the TV and another employee tried to get him to lower the cost because they thought it was too high and he wouldn't budge. When the boys went to the lobby to pay CASH for the TV, the manger was very rude and condescending to them (talking down to them and giving them dirty looks) and treated them like they had purposefully damaged the TV. Also, after the TV was broken and then PAID FOR, a new one was NEVER put in and they had the rest of their stay with no TV!!! These young men are 18 and on their first trip by themselves before college and at least were being honest about what had happened! For them to get treated with such disrespect when they were only doing the right thing is terrible! My son said he was rude to them and "acted like the king of a castle" their entire four night stay! My. Kumar was not polite to me on the phone AT ALL, and it got worse after I gave him the room number! Now it makes more sense! Not to mention that when I asked Mr. Kumar if there was anyone he reported to that I could talk to, I was told no, that he answers to no one. I will call corporate. What a terrible experience for these young...

We reserved an accessible king Jacuzzi room for our trip to a Hollywood Bowl show. I don't think we were given an accessible room, even though my wheelchair fit in the room, because the wheelchair did not fit in the bathroom, and I risked injury getting in and out of the Jacuzzi, which both my husband and I needed at the end of each day due to pain conditions.

The room was clean and the bed was comfortable. It was incredibly loud though, with all the traffic noise and the clattering from the café kitchen below. Thankfully, the noise from the air conditioner was like a white noise machine that helped drown some of that out.

The location can't be beat if you're attending a show at the Hollywood Bowl or strolling the Hollywood Walk of Fame, as both are within easy walking distance...as long as you're not pushing a wheelchair uphill or self-propelling a manual wheelchair. The hotel is not far from the paid parking lots for these attractions, and actually closer to the Hollywood Bowl than some event parking lots.

As for on-site parking, we paid $20/day for our rental vehicle, which was a reasonable price. But parking is very limited and extremely tight. If you are not experienced at parking in tight spaces, you're going to have a hard time.

Our room did not get cleaned the entire length of our stay, which was four nights. We didn't leave our room until about noon most days, but most hotels do send housekeeping back to service rooms that they couldn't get into at some point in the afternoon. I used to work in a hotel, and this would have been unacceptable for the housekeeping staff. I blame hotel policy more than the housekeeping staff for this oversight.

Overall, we picked the best hotel for the price and location we needed...and the Jacuzzi. But if you're disabled, be aware they might not give you an accessible room even when that's what you booked. We got in so late at night, with so much pain and exhaustion, that we didn't have it in us to go back to the desk to see about getting a different room. I could only do that because I am able to transfer out of my wheelchair and walk short distances, but it would have been unworkable if my mobility was...