Lisa Says Gah — Attraction in Los Angeles

I love Lisa Says Gah as it’s one of my favorite brands. As I get a lot of compliments from their pieces. I went to their store many times and have been greeted by the staff. However I have noticed their manager doesn’t greet me or others at times. But mainly to other tourists in the area. Which is concerning as I have worked in customer service for over a decade now. On Saturday I went to the sonderhaus pop up and I was not really greeted by LSG staff and their manager. Which I could’ve just left the pop up and shopped online. But I made the trip over to LSG to see the sonderhaus items in store. Luckily, I was helped by an amazing LSG employee (I did not catch her name but she wore a blue dress!) that was helping out in the dressing room area and the sonderhaus staff on picking out some items. I also even got outfit suggestions as well from the LSG fitting room attendant. Which made me feel much more at ease. I ended up buying a pair of cute pants thanks to the LSG employee at the fitting rooms. LSG has really cute items and their store front is adorable. But their customer service needs to be better for all customers entering the store. Not just for a certain clientele that is exclusionary. Therefore my 3 star review on LSG...

it’s unfortunate to leave a 2 star review because I do enjoy the items I have from them. But as a few others have mentioned, my in store experiences have not been very positive. I’ve visited this location several different times over the past year and each time I leave the store, whether I purchased anything or not, I feel like I’ve inconvenienced the workers just by being there. I was never greeted or even really acknowledged when I entered the store, and when I’ve tried clothes on I was never asked if i needed assistance or helped at all during any in store visit or purchase. On an occasion where I did buy something in store , I felt like I was intruding on the employees hanging out time by just approaching the counter / register where they were sitting and chatting. I’ve even joked with my mom on an occasion she went with me that I could walk in , try on some shoes , and walk out and the employees wouldn’t even notice or say anything. Each in person experience has made me feel like I’m not “cool enough” or “pretty enough” to shop or even be in the store which is not a great feeling to leave with to...

Was a big fan of this brand, however many times they made a mistake in my shipped orders. But what really got me is that they sent me a dress I didn't order and not the one that I actually ordered and was publicized on their website. I sent them an email immediately, and there was no answer until I emailed them again a week later. Their response basically was gas lighting me, insinuating that they didn’t do a mistake but if I am not happy I can return the item, instead of actually trying to do something to improve my experience, the least they could have done is not gas light me.

“We are sorry you were not happy with some of the items in the...