Ross Dress for Less — Attraction in Los Angeles

I recently returned a hair dryer to your Tarzana store that I had purchased the day before. The packaging claimed it used ceramic technology, but upon opening, I discovered the dryer was made of plastic. I also had difficulty fitting the cable back into the box, so I politely asked the cashier for assistance. Unfortunately, she responded with an unpleasant attitude.

She immediately took issue with a tear in the box, which had old Scotch tape on it. I bought the item in this condition, and tape doesn't deteriorate in just one day. I also bought many times products at Ross where it looked like someone had returned it and the box was a bit damaged or had tape. So I did not think nothing of this. I explained this, and her response was a dismissive with a "Yeah, RIGHT." I was surprised by this behavior and asked for clarification, but she ignored me. She told me if she wanted , she could not accept the return because the cable was sticking out of the box, and the box was broken, as though I were a child being reprimanded by a teacher.

As a regular Ross customer and an adult, I mentioned that her tone was inappropriate and implied I was lying. Her response was, "Well, yes. And you're not my boss, are you?" She then grabbed a pair of shoes I was also returning and, with clear frustration, asked, "THESE TOO?" Her attitude was unnecessarily rude throughout.

I asked for her name, and she provided what I believe was "Ileana," but refused to give her last name. She then put her hand inside my purse that was open on the counter in front of me, placed my receipt into my open wallet inside my purse, like REALLY? I politely said that was a bit inappropriate. She responded, "I DON'T CARE." Ok this is just ridiculous. While I understand everyone has bad days, this level of rudeness and unprofessionalism is unacceptable.

I asked to speak with the manager, who was also a young girl who looked at me like she was falling asleep, bored with what I was reporting, and offered a brief "I'm sorry," . I honestly never experienced this level of disrespect in ANY store. I have to admit that the store in an of itself was rundown, and empty of customers, and after these interactions one can only wonder why. The details of my visit are as follows: Store: 0039 Ticket: 0431 03 6104 4270 Date: 9/27 at 2:33 PM I also called your customer care line and was told the regional manager would contact me, but I've yet to hear back. The world is a wild place these days and there is so much suffering, nobody needs the extra stuff that employees carry onto work, and spit on us the customers who are the ones that keep their job going by buying stuff . Terrible experience, never going back to that store or Ross again. AVOID THIS PLACE AT ALL COST. Go to Marshalls...

I've been shopping at this Ross for years and it wasn't until tonight that I was utterly embarrassed and disrespected and almost made to feel as if I was trying to steal from Ross. I came into exchange a few items off of a 297 purchase that I had made and not only did who I believe was the manager tisk at the employee who asked if she could take the shoes back because they were worn from the store to my car and because the bottom was a little dirty he refused to take them back but when I proceeded to go to the shoe section I saw plenty of shoes that were much worse than the shoes that I was trying to exchange. To add insult to injury, because I know how stores like this have problems with theft and you know people trying to sneak things into their bags I politely asked if I should leave my bag up at the front with the shoes that I was trying to exchange and the security guard said no I could take it with me so I took it with me only to have again I believe was the manager, rudely on almost as if a child would kind of walk up to the other side of the Isle of shoes that I was in and say somewhat quietly just loud enough so I could hear " you know you're on camera.". this is the last time that I'll be shopping at this Ross and it's too bad because I mean I just got paid today so I was planning on buying quite a few things because I did see just from the first few steps in that I took quite a few things that I wanted to purchase. Definitely definitely think this manager is a needs a lesson in customer service and...

This location is ABSOLUTELY UNHINGED. Not only does it have hardly any selection or stock, no mirrors, and an extremely odd layout. It closes whenever it feels like it. It has no set hours. They WILL close fitting rooms and refuse to remove security tags pretty much anytime past 8 despite being "open til 10". Lady shopping by me put back several pairs of shoes and a $160 coach purse and left because they wouldn't find the anti-theft tag remover for the bag. I stood outside the fitting room for 20 minutes at 9:15 waiting for someone until at 9:41- they told me they were closed, despite supposedly being OPEN UNTIL 10PM. I myself was going to buy shoes, 5 pairs of work pants, and two blouses- plus my husband had things, and we set it all down and walked out. They literally lost $$$ within TWENTY MINUTES of being open due to their trash attitudes. This is also my SECOND time I've had issues with them, last time they were refusing to refund an UNOPENED, tags still on, non-used item with a receipt LESS THAN 48 HOURS old, which is why I finally wrote...