Mattress Warehouse of Williamsport — Attraction in Loyalsock Township

My husband and I recently had the most delightful experience at Mattress Warehouse, and I simply cannot praise them enough for their exceptional service. From the moment we walked in, we were greeted by the manger, Jason, and the incredible Gino, who proved to be an absolute gem throughout our entire mattress shopping journey.

What truly stood out about Gino was his genuine desire to assist us in finding the perfect mattress for our needs, rather than simply trying to sell us the most expensive option available. His dedication to ensuring our comfort and satisfaction was truly remarkable. Gino took the time to understand our specific requirements and listened attentively to our concerns, particularly regarding my neck and shoulder pain.

His extensive knowledge and expertise in the field were evident as he effortlessly guided us through the various options available. Gino's understanding of the relationship between pillows, mattresses, and adjustable bed positions in alleviating pain was truly impressive. He knew exactly what type of pillow, mattress, and position would best suit my needs, and it was nothing short of amazing.

What sets Mattress Warehouse apart is their commitment to helping customers discover exactly what they want, without any pressure or sales tactics. Gino and the entire team were incredibly helpful, providing valuable insights and recommendations while allowing us to make our own decisions. This level of care and consideration made the entire experience stress-free and enjoyable.

Not only was Gino knowledgeable and attentive, but he also exuded a genuine sense of care and compassion. He went above and beyond to ensure that we were comfortable and satisfied with our choice. His dedication to customer satisfaction was truly commendable, and it made us feel valued and appreciated as customers.

Overall, our experience at Mattress Warehouse was nothing short of exceptional. Gino's expertise, genuine care, and willingness to go the extra mile made all the difference. We left the store feeling confident in our purchase, knowing that we had found the perfect mattress to alleviate my neck and shoulder pain.

If you're in search of a mattress shopping experience that is both informative and enjoyable, I highly recommend visiting Mattress Warehouse. Their team, especially Gino, will guide you through the process with unparalleled expertise, care, and a genuine desire to help you find the best mattress for your needs. Trust me, you won't be...

Sales guy at the store: Fantastic. Delivery and dispatch: zero.

Made it clear I would refuse delivery if they would not take my old mattress. No problem.

They show up, refuse to take the mattress, dispatch tells her team to leave with the new mattress and I would “have to contact the store” to get a refund. I said no, I want a confirmation number or something to guarantee a refund. The woman on the phone refused, laughed at me and told her team to leave.

I had to drag the existing mattress downstairs and into the garage and contact a local service to come get it.

Also, failed to deliver the mattress protector I ordered. I doubt I will ever see a refund for either the removal of old mattress or the protector I ordered.

At the end of the day, I tried to help a local business and also pay extra to avoid having to lug the old one downstairs by myself and then trying to find a way to dispose of it rather than purchase through Amazon

This folks, is why Amazon is putting brick and mortar stores out of business, they just don't care. Tell you one thing and then fail to deliver on the promises. Lesson learned. I will get a cheaper, equivalent item from Amazon in the future and deal with everything myself as I had to in the end.....and have it delivered quicker to boot.

Again, sales guy at the store: perfect, no issues. The delivery and dispatch folks: sorely lacking. Amazon is the way to go...

Jason was awesome. My wife and I both were so upset by the last shop we had went to that we did not plan on buying a mattress. Jason knew that her and I was upset and he was short and to the point. EXACTLY WHAT WE HAD WANTED. He spent about 1 hour with us switching from mattress to mattress and never once lost his smile or cheer. He was joking and made it feel like a real encounter not just someone trying to get our money. The mattress we had choice is prefect and we love it. I had not planned on buying this mattress that day at all however the salesman was great and his approach was spot on. I like real people not fake people who put the fake smile on ect.... Well done mattress warehouse I will recommend you to all my friends and family. Also delivery was spot on.....time was 10am tuesday they was there at 950...