Orangetheory Fitness — Attraction in Madison

UPDATE 7/10/15: I'm happy to report that the studio manager Matt contacted me today and we were able to get this all resolved, no more confusion, no more misunderstandings. It makes me very happy to report that the new management (sounds like the management from back in April and May when this all began for me is no longer in place) is on the right track and will prevent things like this moving forward. Definitely changes my opinion and makes me feel more confident about the Madison location and OTF as a whole. Thank you again, Matt!

Original Review 7/9/15: Please note that is not a commentary on the trainers or the workout. Those are both satisfactory. This review is solely based on customer service.

One of the worst customer service experiences I've dealt in my life. I signed up for a founder membership back in November before they opened being told they would open on March/April and I would be hearing from them. Not a word. My guess is that, because they had my work email, the emails were not passing through the companies spam filter, but no one called or anything to otherwise confirm I was being notified of facility updates. I was unaware of anything until my credit card was charged and I had to track them down on Facebook.

This next issue is my fault for not reviewing the contract terms, but 30 days required for a cancellation? Really? Tried to cancel and only pay for the one month (finances would not allow a second at the time) and the woman I spoke to, instead of canceling, helped me avoid getting charged at that moment by instead freezing my membership. I figured I would be able to come cancel during that freeze, fix this whole thing and be done with it.

Come back within the timeframe where I was a month away from the unfreeze and within the 30 days they need for a cancellation. Woman I spoke to this time says I will STILL be charged because they have to go through a billing cycle for the unfreeze and then my cancellation will follow. I tried explaining my situation, that I'm about to move across country, I can't really afford $130 for a service that I don't plan to use, and all I get is, "Sorry, but that's policy." Tried to tell her that I understood something different from the previous woman I spoke to, that we were doing this so I could avoid this whole mess, and just got another, "Sorry for your misunderstanding, but that's policy." No sympathy, no understanding of my situation, absolutely no help they could provide other than another month of service if I wanted to "relieve some stress", as the girl put it.

Bottom line, if you're not a fan of regular gyms and want someone to be your "trainer", this is a good workout. I do appreciate the workouts I got. But this company's caring about you ceases once your money gets involved. Be sure to always be clear on the terms because they have absolutely no sympathy for you if...

I cannot speak highly enough about my experience at my local Orangetheory studio! From the moment I stepped through the doors, I knew I had found a fitness oasis that would revolutionize my workouts.

First and foremost, the staff at this Orangetheory location are exceptional. They are friendly, knowledgeable, and passionate about what they do. They create a warm and welcoming environment that immediately puts you at ease. Whether you're a beginner or a seasoned fitness enthusiast, they are always ready to provide guidance, answer questions, and offer modifications to accommodate all fitness levels. Their enthusiasm is contagious, and it truly makes every workout session a joyous experience.

The facilities themselves are top-notch. The studio is always spotless, and the equipment is well-maintained. The workout spaces are thoughtfully designed, creating an energetic atmosphere that motivates you to push your limits. The music is carefully curated to keep you pumped up and engaged throughout the entire class.

Speaking of classes, the workouts at this Orangetheory studio are nothing short of transformative. The combination of cardio, strength training, and high-intensity interval training is incredibly effective in achieving results. The knowledgeable and motivating coaches guide you through each session, ensuring proper form and challenging you to reach new heights. The heart rate monitoring system adds an extra layer of accountability, allowing you to track your progress in real-time and make adjustments as needed.

I must mention the sense of community fostered at this Orangetheory studio. The camaraderie among members is truly inspiring. Everyone is supportive and encourages each other to strive for greatness. Whether you're cheering on your neighbor during a challenging interval or celebrating personal milestones together, the positive energy is contagious and keeps you coming back for more.

The scheduling and booking process is seamless. The studio offers a variety of class times to accommodate different schedules, and the online booking system is user-friendly. The flexibility and convenience make it easy to incorporate Orangetheory workouts into your routine.

In summary, my experience at this Orangetheory studio has been nothing short of amazing. The incredible staff, state-of-the-art facilities, transformative workouts, and sense of community make it the perfect place to achieve your fitness goals. I highly recommend this Orangetheory location to anyone looking for an uplifting and effective workout experience. Trust me, you won't be...

I was a member at this OrangeTheory for over a year before I moved. This OrangeTheory really helped me to become healthier and happier with who I am. I have traveled lots for work and have been to countless different OTFs. I can without a doubt say that this is the best one I have been to.

The staff is amazing. Matt is a great studio manager. He is so engaged and pushes everyone and work with everyone at any fitness level. This is my favorite thing about Matt. You can be an olympic athlete or new to the idea of going to a gym and he will find a way to motivate you. Andrian is a great head coach. He's really focused on form and safety. The front staff is also wonderful. Brad and Emily build personal relationships and are always encouraging to get you back in for your next class.

They really do build a sense of community. I made lots of friends at OTF and they really do great a sense of family.

I will admit that all OrangeTheories are expensive although It really did improve my health so the cost was justified. I didn't realize how much I would miss this specific OTF until I moved away. I would recommend anyone to check...