Rocky Rococo Pan Style Pizza — Restaurant in Madison

I’ve been a loyal Rocky Rococo customer for years. My family orders once or twice a week, and my mother worked at the old west side location over 20 years ago. We’ve loved Rocky’s for a long time, so this review comes from someone who genuinely supports the brand.

That said, I’ve had two disappointing delivery experiences just this week. I always request that the pizza box be taped shut to ensure it hasn’t been tampered with during delivery. Usually, that request is honored. But both earlier this week and again today, the tape was missing.

Today, after the delivery driver handed me the pizza, I called the store immediately to let them know the box wasn’t taped. Then I went to the bathroom to wash my hands, came back, and opened the box—only to find the pizza extremely overcooked. I ordered the thin crust, which I usually enjoy, but this time it was so overdone it felt like biting into a cracker. There was no cheese pull, no softness—just a hard, dry pizza.

We’re big Rocky fans. If we’re not ordering delivery, we’re picking it up ourselves. And when I order from the Monona location (even though it’s farther), they always seal the box properly with a sticker and never miss the details. I gave the benefit of the doubt the first time, but the second time felt more like neglect than an accident.

I hope this feedback is taken seriously—because we love Rocky’s and want to keep supporting it. But the quality and care have to be consistent. The picture of the one with half sausage and half pepperoni is the one from today. The picture with that just sausage because I had got a pan pepperoni with that order The other order you can see the clear difference like that is a shame and it’s not cheap to get two pizzas from Rocky’s . The other one was made so good. I was taking video and pictures cause I was...

Ordered delivery through the rocky's mobile app. Had an expected delivery time of 8:05-8:15. Waited until around 8:30 to call them because we had never had a notification that there was even a driver assigned to our order. The man on the phone seemed nice and told me someone picked up that food, I was told it would take 20 minutes to remake and that he was waiting on the delivery service. After our call I immediately got an uber delivery notification. The delivery time was in another hour, we waited an hour already so we decided to just go pick it up. Called the store again. Talked to the same man who had helped me before, told him that we really didn't want to wait and that we would just go and pick it up. He said ok. We drive the 15 minutes over there and show up 10 minutes to close. We waited for a while and eventually someone talked to us. I explained that we were the ones who called to pick up their delivery order. He tells me they handed the order to another driver and that he had made it twice already. I asked him why he gave it out to begin with because he was the same exact man I told on the phone I would be picking it up. I was treated like I was the one at fault, I've had to call multiple times, I've needed to drive to pickup something I payed extra to get delivered and when I actually get there I can't even pick it up like I wanted? Ridiculous, I've worked for over 7 years in the food service industry, I know he could've cancelled the delivery by calling uber directly or interacting with a tablet. I did it all the time when I managed a mcdonalds. Really...

Saturday 10/4 experience after 6pm

I have supported Rocky Rococco for decades and I’ve never had an experience like this before…..

1st things first to the short Latina Lady who took my order, greeted me with a smile, was very kind and polite, THANK YOU!!! I have seen you at different Rocky’s locations and you have always been top knotch when it comes to hospitality.

Now for the awkward non interaction.

There was a white male in his 30’s or 40’s taller with a hat on and wearing glasses and a black shirt.

He did not acknowledge me, he didn’t thank me for my business, he didn’t welcome me, he didn’t even smile nor, did he say hi!

He stood directly behind this Latina employee STARING AT HER POINT OF SALE SYSTEM…

1 shame on him for not acknowledging his paying clients and 2 What were you doing? He clearly wasn’t training as he was going back and forth independently in the employee area.

I don’t know if there are new owners or managers at this location, definitely not very inviting as a company.

I’m willing to continue to support and spend 1,000’s a year on my favorite pizza,

If Rocky’s is willing to make this experience...