Best Buy — Attraction in Manchester

NOT ABOUT THE STAFF OR STORE

The staff at this location are mostly great! I have never really had any issues with anyone. I find them very helpful. This is about a 65” flat screen Samsung TV we had purchased and our experience. The model is: UN65KS8000 it cost about $2,400 estimated. We had purchased the tv around March/April 2017. For the first few months the tv was great we had originally purchased it for our living Room for family night movies. There was ALWAYS an issue with the lighting on the tv it would always turn dim like very dark we would have to reset it everyday. Fast forward to the past three months. There was a constant change in the color of the picture it started turning a orange to pink color. We had contacted customer support and they had told me how to reset the screen settings. About two days ago as we were watching a movie the screen went black started flashing light black to dark black the Samsung signal on the bottom of the tv would start to flash on and off. So we had attempted to use the remote for the tv to turn it off. The remote wouldn’t turn the tv off or go to the setting on the tv. From there we unplugged the entire tv (no it wasn’t the cable box and the remote had new batteries etc) it stayed unplugged for a night. Come morning same thing. So we had contacted the store. Asked for the geek squad. From there they transferred us to technical support from there we were transferred to Samsung technical support about about two hours of being bounced around we finally got to explain to Samsung the issue we were having to be told “oh yes every amount of hours watch the tv needs to be serviced”. My thought was why? We have other TVs for 10+ years that never had to be serviced etc. when you spend this money on a tv it shouldn’t have to be “serviced” it should last more then two years. Especially when you purchase the sound bar and subs for the tv totaling to about $3,000 without the taxes. Then tack on the warranty prices as well. Well just our luck the warranty just ran out a week prior to the last call about the function of the tv screen. So from talking to the lady at Samsung they sent me over to another line. Which told me to have a repair company come out would cost us about $239 that doesn’t include the fix of the tv it was the initial visit. From there depending on the issue which sounded to like like a circuit board would cost an additional $300-$500. So that’s another few hundred on a tv that’s less then 3 years old. They asked for my zip code then proceeded to give me three phone numbers for tv repair in my area. Two never called me back and the third had made plans to come out but then never showed. When we finally got in touch again had told me they were going to buy the repair items (without even checking out the tv first) then decide which would be best to fix the item ( yes we would be on the hook for the “ items that were going to be used” sorry but we aren’t going to pay for all these items that we don’t even know will fix the issue when no one has even stopped by to take a look at the tv. Frustrated I had called Samsung again and explained the problem we were having with the numbers provided to us. They proceeded to give the same numbers to us again. We have small children before we allow any business or company to come into our house hold we always check them out first. I will not name the detail or company but it’s not someone I would want to allow in or around my house. Just upset and totally disappointed in the service. So PLEASE if you took the time to read this think before you buy this tv do some research, read the reviews and ask around. Going from deciding to spend good money on a TV set for the family had turned into buying two expensive TV sets within two years. A tv should last you especially if you treat the tv good. Disappointed & frustrated. Will have to purchase ANOTHER TV won’t...

IF YOU HAVE A REMOTE STARTER INSTALLED HERE TAKE A PICTURE OF YOUR DASH WHEN YOU DROP IT OFF TO SHOW THAT YOU HAVE NO DIAGNOSTIC CODES UP OR NO CHECK ENGINE LIGHT. I had an appointment on Sunday, 2/17/25, for a remote start install that I received as a Christmas gift. We dropped the car off a little bit early, was given an estimate of 2 1/2 hours, so we walked to the nearby mall to kill some time and have some lunch. I received a phone call less than 2 hours later that my car was ready for pick up, so we finished up at the mall and took an Uber back. This is where things took a turn. I picked up my keys, was given a brief 10 second tutorial inside. I went outside and got into my car, and there was a large message on my display that read "Front Camera sensor system malfunction". That message was NOT there when I dropped it off. I went back inside, spoke to the guy who said "that was there when I pulled it in, but I forgot to document it". I KNOW for a FACT it was NOT. I started to panic, went over to the nearby advanced auto parts to have them scan my car for diagnostic codes, drove to a nearby car wash and wasted $15 on a wash to see if this went away (Google had said it was possibly dirty or frozen), it did not. I then drove back to Best Buy AGAIN and this time asked for a manager. I wanted to know if I drove my car home, almost an hour, that IF I found out it was something THEY did, they were going to cover it, as I knew that message was not there when I parked it. She had him pull my car back in again to go over it, even though he kept insisting "He wouldn't have gone anywhere near those wires". Guess what he found? HE FORGOT TO PLUG SOMETHING BACK IN. Which what I think did was deactivate my smart brake system. This made it go away, but wait, I thought it was supposedly there when I dropped my car off? Which obviously means that was a LIE, and this is what upsets me the most. I could have driven almost an hour home and ended up having to pay someone to find out something just hadn't been plugged in. I get we all miss things, forget things, etc and I try to be very patient with that.. I just do NOT appreciate being outright lied to because YOU forgot something and are trying to not take responsibility. I don't know if they thought I was an oblivious woman who doesn't pay attention to what my car is telling me? This added on almost an hour and a half to an already long day, plus the money I wasted on a car wash, when I have a membership at my own nearby car wash. And to top it off, I got home last night and realized we had bought the one that has the app (it was a Xmas gift purchased months ago, and I didn't remember which one my mom bought me until then), he gave me NO instructions, no packaging, etc. (There had to have been instructions in the box, I saw other reviews show pictures of a box that came with it). I tried to download the app and wing it to set it up, but I just keep getting an error, and like I said, this place is almost an hour from me so it's not like I can just swing by there quickly for help. Now I can see why EVERYONE told me to NOT go to Best Buy to install this, and as long time Best Buy customers, my mom and I were VERY disappointed by this...

What an absolutely horrible experience I had in this store. I purchased a phone via Verizon to be picked up here. I had done this before. But from the moment I entered the premises, I felt like I was disturbing the employees. That feeling was validated. To be sure, I got my phone. But when I asked for help activating it, I was sent to the "mobile" station. I went. The person there had no interest in helping me. Clearly, he had an interest in letting me know that he didn't approve of me being queer; that message was communicated loud and clear. I was asked to pay $40 to activate my phone. I declined, so I got home with a phone I could not activate. I went to a local Verizon store where I live (which, luckily, was populated by employees who weren't averse to helping a queer person, like me). They told me that Best Buy should have activated my phone and, despite some significant issues thanks to the lack of minimal help at this "Best" Buy, fixed the problem and sent me on my way. The take away point here is that the Best Buy in Manchester, CT--especially, but not limited to the Geek Squad employee who treated me like garbage on May 23 between 12PM and 1PM--is, apparently, not interested in serving queer people, or--perhaps--doing their job at all. I will never return here. I may never return to "Best" Buy at all, though this location takes the cake for worst customer service I've ever experienced in one of their locations. My advice? Buy your phone elsewhere.

RESPONSE TO STORE REPLY: Why do I have to go onto another platform, social media or otherwise, to express my complaint AGAIN? I expressed it here, now. You received it. Why is that not good enough? You need MORE time from me? More effort? Your reply says it all: Here's some more hoops to jump through, customer, if you want anything from us! You have no intention of doing anything, and clearly your employees know they can behave however they wish toward customers without any fear of consequence from you. I take the time to submit a detailed and clearly worded complaint here, and you tell me to go get on Facebook, or X, or whatever to say it again? Are you crazy? Fix the freaking problem! Maybe even try apologizing and thanking me for expressing a complaint and tell me you'll try to fix it or something. Even if you then blew it off and did nothing, that would be better than your response, which is essentially telling me to GTH. This store completely lacks competent management, and this reply to my complaint exemplifies that fact better than anything else I could say to do. If corporate officials at "Best" Buy ever read these reviews (and care, which I doubt), you will look into this disaster of a store and try to fix it before you go the way of Circuit City and Radio Shack. And maybe that would be...