GameStop — Attraction in Mansfield

On 8/25 GameStop in Grand Prairie had called this location to put a PlayStation on hold for me because mine was not working and I have a warranty they have one in stock the lady had asked them to put it on hold for me they said yes when I went up to the store the manager said that they do not put any holds this was a manager on duty at around 330 4 o’clock The two guys in the front were absolutely nice I waited about 10 minutes for the manager to come in because the other two guys did not know where the PlayStation was or if it was on hold Manager got there just seemed like he was in a funk or it was not helpful to me anyway said I can put in for warranty I asked him to check out Are there GameStops to see if they had any PlayStation in stock he said no there was none has was driving home I passed a GameStop and asked the guy if he was able to help me This guy was really nice told me what store had it in stock I actually called the store and told him I was on my way they did the exchange for me for my warranty without any problem when the manager in the other location told me I had to wait and he would not know until when I would get it in if you have any warranties do not go to the store they were not helpful or the manager was not at the time that you guys were really nice that one was...

Horrible customer service experience. I bought a 49.99 adapter for the Xbox one as a replacement when the original one went out after 7 years. When i got the product home it worked fine. I dont use my consoles everyday so im thinking were all good. 3 weeks later i try the console and its getting no power and the adapter is getting the red light indicating it no longer works. I try on 3 occasions to go to the local gamestop i bought it at. everytime during normal business hours, everytime the door is gated and locked. So finally I get some time on a Saturday to get in after work before they close. i was informed that im 3 days too late to exchange or get refund on the faulty equipment piece that they sold to me. Ive been a long time gamestop shopper and 50 bucks is really the hill they want to stick it to their loyal customer base on. Also phone customer service at the home office is bad. Dont shop at gamestop, Target and Walmart have better service and atleast replace the non working equipment they...

So we bought a Xbox Controller (Preowned) got it home and my headset adapter would go in, totally should've though.. Anyway, took it back to Gamestop the next day to see what they could do. Edgar, the store manager, is a freakin wizard mann. I spent so long trying to get that adapter to work, but Edgar here, popped out his tools of wizardry and went to town. He was just as baffled at the whole thing as I was. but none the less..BOOM!! thing slid right into place! it's a pretty dope controller too, He did everything he could to save it cause it was rather unique. And he did it all on his own accord too, i didn't even say shit. There was another chick there too, and she was super nice. All in all it was an awesome experience. Just genuine people, doin genuine things...Reminds me of times of old, before steam, before gamepass. When gamers collaborated in the game stores for new releases and just normal everyday gaming shenanigan's.

Anywhoosies.. Thanks Guys, you rock! God Bless! & we'll be...