The Apothecarium Dispensary of Maplewood

Subject: Urgent: Complaint About Unacceptable Service and Discrimination at Your Maplewood Location

Dear Management Team,

I am writing to express my deep dissatisfaction with the service I received today at your Maplewood, NJ location. As a loyal customer who has been visiting your establishment for years, I have never experienced such disrespectful and unprofessional behavior from your staff, especially from your general manager.

Today, after struggling for 25 minutes to find parking, I waited in line for about 20 minutes, only to be informed by the staff that the Wi-Fi was down. Despite this, customers who had cash were able to proceed with their purchases. When I finally reached the register, I suggested to the tender that it would be helpful to inform customers about the cash-only situation upfront. Instead of receiving my feedback professionally, the tender responded with sarcasm and disrespect, asking, “What do you not understand? It doesn’t work.” This was completely uncalled for.

Unwilling to deal with his condescending attitude, I asked to be assisted by someone else, but the general manager intervened with an equally dismissive and condescending attitude. I asked her why she was treating me this way, and she pretended to assist me only to tell me that the transaction wouldn’t go through and to come back later. I made it clear that I wasn’t willing to leave and that I would wait until the issue was resolved, as this was not the first time this has happened. Over the past year, this location has had recurring Wi-Fi problems, which have previously been resolved within a short period.

After leaving the checkout area, I observed other customers completing their purchases, which confirmed my suspicion that I was being unfairly treated. I returned to the register, where a different tender assisted me without issue. Before leaving, I attempted to get the names of the employees involved. At this point, the original tender yelled at me, calling me a child, despite me not addressing him directly.

I then approached the general manager in the lobby and asked for her name and the contact details of her superiors. She responded dismissively, saying she would contact them about me herself, further escalating the situation. Her unprofessional and condescending behavior, along with the tender’s disrespectful conduct, is completely unacceptable.

This experience was not only frustrating but also felt discriminatory and targeted. I am deeply concerned about how I will be treated during future visits, given today’s incident and the manager’s lack of professionalism and customer service skills. No customer should be subjected to this level of disrespect, especially not at a business that relies on regular clientele.

I request that this matter be investigated thoroughly and that appropriate action be taken to address the behavior of your staff, especially the general manager. I am also requesting that your team look into the recurring Wi-Fi issues, as this appears to be a long-standing problem that significantly affects the customer experience.

I look forward to your prompt response and to hearing how this matter will be resolved. This kind of treatment is unacceptable, and I hope that no other customer has to endure the experience I had today.

Sincerely,

George Gomez