Goldline Fine Jewelers — Attraction in Marana

I dropped off my ring to be sized. It was done quickly. When I came to pick it up, I was handed my ring with a smile. However I looked down, and saw that my ring was shockingly missing a diamond. I informed the associate who looked around in the tissue paper and then said that they would get a stone put back in there. I was devastated as those are the diamonds my husband proposed to me with and it was sad to see my ring looking like a piece of junk, but I put my faith in Goldline to make it right. When I picked it up, the jeweler said he found a diamond in the ring cleaner that was probably mine, and they put it back in. No reassurance that the settings were tightened back up, just brushed off and told this happens all the time. By the time I got home, on the same day, I saw the diamond was missing again. I also got my ring dipped one year ago and when I picked it up, noticed a bunch of new scuffs. So I brought in a whole shiny ring to be sized and picked up a piece of junk: I am now down a diamond and need to get the white gold redone, all out of my own pocket. I never leave reviews but this was such a disappointing experience with people who haphazardly handled my most sentimental piece of jewelry. They did not care that they handed me a ring that was missing a diamond, so they certainly won’t care that it happened again. I even pointed to out that the diamond was put in crooked, and the jeweler did not care. Now I realize it was probably crooked because it was loose. The lack of care and attention to details is extremely concerning. I will never be back and urge...

I rarely leave negative comments but today I feel I must. I understand with this whole Covid situation people are on edge BUT it is no reason to be rude to people who want to use the services of your establishment. This morning my husband and I entered the store for a repair of a $4800 mens bracelt as well as look to purchase a new gold wedding band. Well we accidentally walked in with no mask the femal behind the counter said you need a mask in a very rude tone . When asked if she had one she said no no and shooed is out as if we were cattle or sheep. She actually made the motion as if she was shooing a dog away. This is not the way to treat a customer so my husband and I left and we found another jeweler up the road who was helpful friendly and we were able to get what we needed. I hope the owner of this company (small business ) reads this and speaks to his worker . I will never step foot in that establishment again and will advise others as well as the treatment we received. I will refer them to the place we found and were...

I recently lost my husband and moved to Arizona. I had an accident where I had to have my wedding rings and anniversary rings cut off. I brought them to Goldlines to be repaired, sized, cleaned and a stone put in. I was uset having to be without my rings for what I thought would be a few weeks. Amazingly, they were to be ready the next day!! They not only did a beautiful job repairing my rings but were extremely kind and understanding. They do amazing work in store and are reasonably priced, definatly A+ quality work. I will highly recommend to everyone I know. Thank you so...