Georgia Eye Specialists — Attraction in Marietta

Please beware of Dr. Sagar

This provider is very unprofessional. As an educator I was very concern with my eyes. The appointment started with an initial evaluation. This person I presume is a student or an assistant. On 3/18/16 I was met Dr. Namita Sagar. I explained to her that earlier during the week my right eye became red after taking a nap in my eyes. She basically stated that my story did align with the symptoms that I presented. To be honest I take this as being told that I am lying to the doctor. This discovery doesn’t make since my only motivation for going to the doctor is to get better. She continued to be annoyed as I was inquiring about all these terms she was she was calling out to the assistant. For someone who works in a client centered environment, I felt that a disclaimer should be stated. For example Mr. Williams I am going to be giving notes to my colleague while I exam your eye and at the end I will communicate those details with you. Dr. Sagar seems to want the type of patients that don’t ask questions or think about what she is saying. I feel that this experience went totally against my referral to visit this office. I am writing a formal complaint to my provider so no other state employee will experience this type of lack professionalism. On 3/18/16 I was still feeling some major pain that had worsen from the previous day.I initially called and was told by the attendant that I should come in. When I arrive the first statement was COPAY. I stated to the attendant that I was just here yesterday and felt all my needs where not cared for. She went to the back and said if you want to see a doctor you have to pay. I figured out the game they were playing. After I did not immediately agree with their rationale to pay. They actually spoke to Dr. Sagar and her message was it may get worst before getting better. This was interesting fact to me that the staff was willing to bill my insurance for a message that was supposedly already communicated. They had no real concern for my health. Also that lady continued to say Dr. Sagar stated that I did not have to come back. I wondered why that wasnt communicated on the phone. At this point No one has attempted to show any sense of care or compassion in my situation. I understand that it may be minor to a Dr. Sagar but to treat a patient this way is unacceptable. I feel that my insurance should not have this establishment listed if they are going to treat educators in this way ​Please note that I am concern about how other patients may be treated as well. I saw a lot of elderly patients on my visits of this property. I am interested to know if they are treated the same way or was this because I appeared to be young. I may be young but this level service is not patient centered. This office did not even address my concerns at the front desk. I am sure after this review is read maybe I...

THEY PUT A HOLE IN MY EYE DURING A ROUTINE EXAM!!! Yes, you read that right. On my very first visit to get my eyes checked for glaucoma (which doesn’t even involve and instrument touching the eye) I was told I needed to go through all of the initial eye exams so they had a baseline for my stats. Fine. I did this with a tech who had a horrible bedside manner and obviously didn’t care at all about me. During this initial exam I was given a cornea test where they basically hold a pointed device up to your eye to test the integrity of your cornea. She then RIPPED a hole in my cornea!

I was numb so I felt nothing at first but I could tell right away that my vision had been severely compromised. I couldn’t see anything out of my left eye. I mentioned this to her and she said it was fine. It was only when I asked her a second time that she sighed and bothered to take a look. Within a few seconds of looking through the microscope she got up and said ‘Let me get the doctor’, which is never a good sign.

Dr. Sagar was the one who came in to see me and though she was very nice she also said that this never happens and kept asking if something was wrong with the eye to begin with; insinuating that this was my fault. I have never had this problem before. Once the numbing solution wore off I was in more pain than I can possibly describe to you. Having a cut on your eye means each movement, eye open or closed, is agony. The next tech that came in put a contact on (which I didn’t want because I’m afraid of things going in my eye) but he was incredibly kind and calming. The main person there that I felt actually cared about me.

I had to drive myself home with basically one eye. They didn’t offer me anything, not an uber ride, not a cab, nothing but a comp on the follow up as I’d already paid for the first visit. I went through a horrible weekend with the blinds closed and sunglasses on until Monday when I went for my follow up. I noted that my vision was not as it was before and Dr. Sagar said that it would continue to heal. She set up no follow up for the issue.

By March, allergy season, I’d rubbed my eye, because it was itchy, a lot one day and then I sneezed causing my eyes to clench which opened up my abrasion again. I called their emergency line and NEVER received a call back. Lens Crafters took care of Georgia Eye Specialists' mess. The doctor there said the reason it opened back up again was because it never healed properly.

I would urge you with every care that I have for your eye sight to never visit...

This is a disreputable eye care provider that commits insurance fraud and lies about the cost of services. I scheduled an eye care exam and asked if I would be charged to have my contact lenses prescription renewed. The person on the phone told me no, I would not be billed extra (my co-pay for eye exam and glasses prescription is $0). I called again when my provider said my plan would be updated starting April and contact lens fitting would be covered, since my appt was in March. This office assured me again that I did not need to push back my appointment to April because getting the prescription for the same lenses I wear would not result in any fees. During the appointment the optometrist, Sidney Gottlieb, requested I put in my existing contacts (I had them on hand) to check how they fit. I asked him if this would be an extra fee and he said no, it's covered. He then offered to change the prescription slightly and have me come back in since he did not have these lenses on hand. After the appointment, I was told to pay a fee for contact lens fitting. I was flabbergasted--they had not given me any lenses to try, I only put in the ones I already wear, and had been assured there are no fees throughout the process.

After the appointment I called the office and was told I would have to come back in April to do a contact lens fitting for the updated prescription and pay prior to the fitting. I explained that this contradicted what they had told me over the phone. They refused to even apologize, and said they would bill the insurer with a contact lens fitting date in March (the date of the eye exam), even though the contact lens fitting itself had not occurred and it was now April (and my plan pays for fittings starting April). Finally I just asked for my current, un-updated contact lens prescription, and they refused to provide it unless I paid. They refused to provide the new one as well. I told them I would prefer not to come back to do the fitting and not to pay, and would just update my prescription elsewhere. After all that--never getting a lens fitting from them, or getting a prescription for the lenses I already wear--they sent out a bill to me anyway for that fitting. I can easily pay, but lying repeatedly to patients, and billing them for services that were never provided is just an unprofessional way to do business, and I worry about how they treat others. This place made me deeply uncomfortable the whole...