Stay away from this company if you’re doing a gender reveal. My wife showed up today to pick up her cake at 9:56am. She walks in and the cashier reads back her order staying “a cake dyed __” proceeding to her the gender of our baby before our reveal. My wife called me a 9:59am distraught that the surprise was ruined.
I called the bakery at 10:07am to tell them their error which she lied and denied giving us the gender. We called my wife’s sister who ordered the cake and confirmed we were correct. Their staff continues to deny telling us, making my pregnant wife feel crazy even though we are100% correct. My wife walked in not knowing the gender and left knowing and this team continues to lie.
The register lady even lied stating there was two people at the register when my wife checked out which is also a huge lie. There was one person checking out and the other was in the kitchen not paying any attention to the conversation.
The owner now backs their lying staff. You should check your security footage, you’d probably have a lot of answers from that.
Terrible company that’s dishonest. If they took accountability for the mistake (we are all humans we make mistakes) we would have let this be. But they continue to lie and prove they are unethical and don’t deserve any business from expecting mothers. They’ll make you feel crazy for their...
Read moreI wanted to write a review as I feel it is needed immediately. First let me start off and say my best friend had her cupcakes for her baby shower made at this bakery and they were so good and outstanding, I had to have this bakery make my 3 kiddos birthday party nintendo switch pull a part cupcake cake. This bakery does an amazing job HANDS DOWN. The staff was very polite and very informative. I have no words for the nasty/negative reviews recently posted on this bakerys reviews as I am just not seeing the disappointment some of these reviews state. They did an excellent job on our pull a part cup cake cake, the frosting/butter cream isn't overly sweet but just the right amount of sweet. The cake was indeed moist and delicious, most the kids at our party were asking for extras. I will absolutely be coming back to this bakery for future birthdays and just to randomly stop in and have a sweet treat. This was my very first time purchasing at this bakery and they have won themselves a new locked in very satisfied customer. I highly recommend this bakery. Thank you simply caketastic for the amazing outstanding 5...
Read moreThis review is solely based on the information provided on their website. Per the website they make everything from scratch and “quote” : Let Us Create Your Ideal Cake Trust Simply Caketastic to provide you with only the best cakes and desserts for your special occasions. We can make all products according to your dietary needs. Vegan, Dairy Free, Gluten free, Soy Free, and Sugar Free options available. Call us to learn more.
I called in regarding cake pops and tried to see if indeed the cake pops/mini cupcakes could be made per our dietary restrictions. I was hoping to order with modified sugar content. The person who answered the phone had no idea what desserts had what in them and had no idea the sugar content in their desserts. She was very friendly and did make the effort to go ask her “boss” but I find that if your website states you cater to dietary restrictions and make everything from “scratch” one would assume that recipes can be adjusted accordingly. Please update your website or at the very least have someone who knows what the ingredients are in...
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